Cisco Cisco Unified Customer Voice Portal 10.5(1)
A-26
Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Appendix A Troubleshooting
Establishing calls
Establishing calls
describes how to resolve problems you might encounter in establishing calls.
Table A-6
Call Troubleshooting
Symptom
Possible Cause and Solution
When a call is IP Transferred,
the caller is disconnected.
the caller is disconnected.
Possible Cause:
Gateway and Gatekeeper cannot find each other on the network.
Possible Solution:
Make sure that the Gateway can ping the Gatekeeper and vice versa:
ping <gk ip address> from gw
ping <gw ip address> from gk
Make sure that Gateway and Gatekeeper can resolve each other’s names
to IP address.
to IP address.
Possible Cause:
Configuration on the Gateway might be incorrect.
Possible Solution:
Check the following:
1.
There is a gateway command in the Gateway configuration.
2.
The following commands exist in the Gateway “interface
FastEthernet0” configuration section:
FastEthernet0” configuration section:
interface FastEthernet0
h323-gateway voip interface
h323-gateway voip id <gk id> ipaddr <gk ip address> 1719
h323-gateway voip h323-id <gw host name or ip address>
h323-gateway voip tech-prefix 1#
3.
Turn on debug in the Gateway with the following commands:
debug h225 asn1
debug cch323 ras
term mon
If the Gateway is configured properly, it should send a RAS
message to register with Gatekeeper.
message to register with Gatekeeper.
Note
Turn off debug in the Gateway using the following command:
no debug all
no debug all