Cisco Cisco Unified Customer Voice Portal 10.5(1)

In this deployment model, the CVP is deployed at the NAM where it acts as the Switch, transferring the 
call to the Network VRU (Type 7 flow) and to agents. The CVP Application Server is also configured to 
work with the Voice Gateway to provide VRU treatment, which may include ASR/TTS. In this 
deployment model, both the Voice Gateway and the Application Server see two calls:

One for the Switch leg. 

One for the VRU leg.

For the Switch leg, the Gateway simply provides Gateway capabilities from TDM to VoIP. For the VRU 
leg, the Gateway provides VRU voice treatment.

ICM sees these as a single call routed through different peripherals for different purposes.

 shows the call flow for this deployment model.

Although 

 shows two Gateways (one where the call arrives and a separate one for the VRU 

leg, these could be the same physical Gateway. Similarly, the CVP Application Server and the PG could 
be the same physical machine. 

For simplicity, the figure does not illustrate a deployment for redundancy and failover. Also, the 
Gatekeeper is not shown.

Configuration overview for this deployment model:

There are three Network VRUs:

One on the NAM for the Switch leg (Type 5).

One for the NAM for the VRU leg (Type 7).