Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Appendix C CVP Deployment
CVP Queue and Transfer Deployments
CVP Queue and Transfer Deployment with “Other” Network VRU, NAM/CICM
In this deployment model, the CVP is at the NAM. It acts as the Switch to transfer calls to the Network
VRU and agents. The Network VRU (not an CVP) is deployed at the NAM; it is not an CVP, but rather,
some other VRU which provides voice treatment.
VRU and agents. The Network VRU (not an CVP) is deployed at the NAM; it is not an CVP, but rather,
some other VRU which provides voice treatment.
shows the call flow for this deployment model.
Note
For simplicity, the figure does not illustrate a deployment for redundancy and failover. Also, the
Gatekeeper is not shown.
Gatekeeper is not shown.
Figure C-6
CVP Queue and Transfer Deployment with “Other” Network VRU, NAM/CICM
Configuration overview for this deployment model:
•
There are three Network VRUs configured:
–
One on the NAM for the Switch leg (Type 5).
–
One for the NAM for the VRU leg (Type 7).
–
One for the CICM for the INCRP connection.
•
System Information on the NAM and CICM must specify correlation ID settings.
•
The Network VRU names (where applicable), correlation IDs, and the ECC variable configurations
must be identical on the NAM and CICM. All Labels must also be duplicated but their routing clients
will be different.
must be identical on the NAM and CICM. All Labels must also be duplicated but their routing clients
will be different.
•
Use the CICM Script Editor’s SendToVRU node to connect the call to the Network VRU.
contains the configuration instructions for this deployment model.
Note: The numbers in the figure indicate call flow progression.