Cisco Cisco Unified Customer Voice Portal 10.5(1)

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Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide

Appendix C CVP Deployment

CVP Queue and Transfer Deployments

CVP Queue and Transfer Deployment with “Other” Customer VRU, NAM/ICM

In this deployment model, the CVP is at the NAM. It acts as the Switch to transfer calls to the Customer
VRU and agents. The Customer VRU is deployed at the CICM; it is not an CVP, but rather, some other
VRU which provides voice treatment.

Tip

For failover and redundancy, it might be appropriate to configure a service array for the Customer
VRU. This appendix only gives instructions for configuring a service; for information about for
configuring a service array, for configuring a service array, see the Cisco ICM Software user
documentation.

Figure C-7

shows the call flow for this deployment model.

Note

For simplicity, the figure does not illustrate a deployment for redundancy and failover. Also, the
Gatekeeper is not shown.

Figure C-7

CVP Queue and Transfer Deployment with “Other” Customer VRU, NAM/CICM

Configuration overview for this deployment model:

•

There are three Network VRUs configured:

–

One on the NAM for the Switch leg (Type 5).

–

One for the NAM for the VRU leg (Type 8).

–

One for the CICM for the INCRP connection.

Note: The numbers in the figure indicate call flow progression.