Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Appendix C CVP Deployment
CVP VRU Deployments with NIC Routing
NIC with Type 2, CVP Queue and Transfer Deployment Customer VRU,
NAM/CICM
NAM/CICM
In this deployment model, a NIC is being used to preroute the call. The CVP is deployed as a Customer
VRU at the CICM; VRU voice treatment is provided by the CVP Voice Browser. The CVP also acts as
a switch to transfer the call to an agent; queuing is supported.
VRU at the CICM; VRU voice treatment is provided by the CVP Voice Browser. The CVP also acts as
a switch to transfer the call to an agent; queuing is supported.
Note
Network transfers and ASR/TTS processing are not available in this deployment.
shows the call flow for this deployment model.
Note
For simplicity, the figure does not illustrate a deployment for redundancy and failover. Also, the
Gatekeeper is not shown.
Gatekeeper is not shown.
Figure C-11 NIC with Type 2, CVP Queue and Transfer Deployment Customer VRU, NAM/CICM
Configuration overview for this deployment model:
•
Set the Network VRU to Type 2.
•
Define a Translation Route and labels for the VRU Peripheral in the CICM. (Network VRU labels
need to be configured in the NAM.)
need to be configured in the NAM.)
•
The Network VRU names (where applicable) and the ECC variable configurations must be identical
on the NAM and CICM. All labels must be duplicated, but their routing clients will be different.
on the NAM and CICM. All labels must be duplicated, but their routing clients will be different.
•
Use the CICM Script Editor’s TranslationRouteToVRU node to connect the call to the Network
VRU.
VRU.
Note: The numbers in the figure indicate call flow progression.