Cisco Cisco Unified Customer Voice Portal 10.5(1)

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Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide

Appendix C CVP Deployment

Common NAM/CICM Configuration for CVP Switch Leg

The steps in

Table C-16

below describe NAM/ICM configuration instructions common to all

NAM/CICM deployments for CVP switch legs.

Table C-16 Configuration Checklist, Common NAM/CICM Configuration for CVP Switch Leg

Where To Go/What to Do

Settings Specific to This Deployment

On the NAM, ICM Configuration Manager,
Network VRU Explorer tool:

Define a Network VRU for the Switch
leg.

For CVP Queue and Transfer and CVP
Advanced Speech deployments, define
Labels for each CVP switch.

Specify the following:

•

Type: 5.

•

Name: isnSwitch.

Note

This name is used by convention. Any name will do; since it
is referenced elsewhere in this document, isnSwitch will be
assumed.

•

Define one Label for each CVP Application Server that is
handling the Switch leg:

–

Label: Any number.

Note

Although this label is not used, it must be configured.

–

Type: Normal

–

Routing client: isnSwitch

On the CICM, ICM Configuration Manager,
NIC Explorer tool:

Set the client type for the INCRP NIC.

Specify the following on the Routing Client tab for the INCRP
NIC:

•

Client Type: VRU.

On the CICM, ICM Configuration Manager,
Network VRU Explorer tool:

Define a Network VRU with a label that
uses INCRP as its routing client.

Specify the following:

•

Type: 5.

•

Name: isnSwitch.

Note

This name is used by convention. Any name will do; since it
is referenced elsewhere in this document, isnSwitch will be
assumed.

•

Define one Label for each CVP Application Server that is
handling the Switch leg:

–

Label: Any number.

Note

Although this label is not used, it must be configured.

–

Type: Normal.

–

Routing client: INCRP NIC.