Cisco Cisco Unified Customer Voice Portal 10.5(1)
E-5
Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Appendix E Customer Voice Portal VoiceXML Server
CVP VoiceXML Server Reporting
While ICM VRU Progress reporting capabilities are always in effect, they complement VXML Server
applications most effectively when this transaction-oriented design is used. The customer would define
an ICM CallType for each type of transaction, and use the audit information returned from the VXML
Server to determine how to set the ICM's VRUProgress variable. The setting selected dictates how the
transaction will be counted in the aggregate VRU reporting fields in the CallTypeHalfHour table.
applications most effectively when this transaction-oriented design is used. The customer would define
an ICM CallType for each type of transaction, and use the audit information returned from the VXML
Server to determine how to set the ICM's VRUProgress variable. The setting selected dictates how the
transaction will be counted in the aggregate VRU reporting fields in the CallTypeHalfHour table.
VRU reporting enhancements are described in the ICM 6.0(0) WebView Online Help.
WebView Reporting
This section lists the CVP-related WebView Reports that are available when using CVP integrated with
CVP VoiceXML Server.
CVP VoiceXML Server.
New Reports In ICM 6.0 Release
•
Caltyp35:VRU Calls Analysis Half Hour Report
•
Caltyp36:VRU Calls Analysis Daily Report
•
periph06:VRU Peripheral Capacity Report
Traditional VRU Services Reports
•
persvc20:Peripheral Service for IVR Queue Half Hour Report
•
persvc21:Peripheral Service IVR Queue Daily Report
•
persvc22:Peripheral Service IVR Self-Service Half Hour Report
•
persvc23:Peripheral Service IVR Self-Service Daily Report
CVP Related Data
•
trkgrp04:Trunks Real Time All Fields Report
•
trkgrp12:Trunks Half Hour All Fields Report
•
trkgrp20:All Port Busy Real Time
•
trkgrp21:IVR Ports Idle & In Service Real Time Report
•
trkgrp22:IVR Ports Status Real Time Ports
•
trkgrp23:IVR Ports Performance Half Hour
•
nettrk03:Network Trunk Group Real Time All Field Report
•
nettrk13:Network Trunk Group Historical All Fields Report
Note
Currently, the CVP VoiceXML Server application has the following reporting limitations:
- CVP VoiceXML Server does not provide any pre-defined reports for Historical reporting
- CVP VoiceXML Server provides real-time reporting capabilities that help monitor aggregate active
sessions associated with a voice application. However, these active sessions cannot be mapped to the
actual calls that triggered those sessions.
- CVP VoiceXML Server does not provide any pre-defined reports for Historical reporting
- CVP VoiceXML Server provides real-time reporting capabilities that help monitor aggregate active
sessions associated with a voice application. However, these active sessions cannot be mapped to the
actual calls that triggered those sessions.