Cisco Cisco Unified Customer Voice Portal 10.5(1)
E-7
Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Appendix E Customer Voice Portal VoiceXML Server
CVP VoiceXML Server Standalone Solution
call application voice bootstrap CVPPrimaryVXMLServer [ip address or host name]
call application voice bootstrap CVPBackupVXMLServer [ip address or host name]
call application voice [gateway application name] CVPSelfService-app [CVP VoiceXML Server
application name]
call application voice [gateway application name] CVPSelfService-port [port number]
call application voice [gateway application name] language 0 en
call application voice [gateway application name] set-location en 0 flash
Note
Backup server is optional. The port number should be set to match the Tomcat port (8080 is the default).
After completing the gateway configuration, to verify you have configure the gateway properly, you
should run:
should run:
call application voice load CVPSelfService
call application voice load [gateway application name]
Sample Gateway Configuration
The following example shows a gateway configuration for the standalone CVP VoiceXML Server:
call application voice helloworld flash:CVPSelfService.tcl
call application voice helloworld CVPSelfService-port 8080
call application voice helloworld CVPPrimaryVXMLServer 10.86.137.25
call application voice helloworld CVPSelfService-app HelloWorld
call application voice helloworld CVPBackupVXMLServer 10.86.137.1
call application voice helloworld language 0 en
call application voice helloworld set-location en 0 flash
call application voice CVPSelfService flash:CVPSelfServiceBootstrap.vxml
call application voice CVPSelfService language 0 en
call application voice CVPSelfService set-location en 0 flash:
After creating the configuration, to verify the configuration, you would run:
call application voice load helloworld
call application voice load CVPSelfService
Standalone CVP VoiceXML Server with Scansoft
If you are using the standalone CVP VoiceXML Server application with Scansoft and TDM phone, you
need to do the following:
need to do the following:
•
Use the following command on your gateway to copy the Silence_.1s.wav
file from your CVP
VoiceXML Server CD to your gateway flash:
copy tftp: flash:Silence_.1s.wav
•
In the CVP Voice XML Server Builder, configure the Subdilog_start parmeters URL to
“flash:Silence_.1s.wav” or to another URL containing the file (be sure to use forward slashes in the
URL).
“flash:Silence_.1s.wav” or to another URL containing the file (be sure to use forward slashes in the
URL).
Configuring the Gateway for TDM to IP Calls
To transfer TDM call to IP, configure the gateway as follows: