Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Chapter 2 Using NAM/ICM with the CVP IVR Solution
CVP Micro-Applications
Play Data (PD) Micro-Application
The Play Data micro-application retrieves data from a storage area and plays it to the caller in a specific
format, called a data play back type. You use the ICM Configuration Manager’s Network VRU Script
List tool’s Attributes tab to specify parameters.
format, called a data play back type. You use the ICM Configuration Manager’s Network VRU Script
List tool’s Attributes tab to specify parameters.
Note
The VRU Script Name and Configuration Param fields are case-sensitive. For example, PD is a valid
entry; pd is not. Enter the values exactly as specified in
entry; pd is not. Enter the values exactly as specified in
.
Note
DTMF digit type-ahead is not supported by Play Media and Play Data micro-apps when executing in
Comprehensive mode (Type 7). However, this feature is supported for Type 5 calls.
Comprehensive mode (Type 7). However, this feature is supported for Type 5 calls.
Note
Voice barge-in is not supported by Play Media and Play Data micro-applications. However, DTMF
barge-in is supported for these micro-applications.
barge-in is supported for these micro-applications.
Table 2-4
Play Data Network VRU Script Configuration Parameters
Field Name
Setting
Description and Valid Options
VRU Script Name field
Micro-application
This must be PD (Play Data).
Data Playback Type.
The kind of the data to be returned (“played”) to the caller.
Note
For more information about each of these playback types
– including input format and output examples – turn to
– including input format and output examples – turn to
.
The valid options are:
•
Number
•
Char (character)
•
Date
•
Etime (elapsed time)
•
TOD (Time of Day)
•
24TOD (24-hour Time of Day)
•
DOW (Day of Week)
•
Currency
Note
24TOD and DOW data play back types are not supported
when using TTS. Also, currency other than US dollar
(USD) is not supported.
when using TTS. Also, currency other than US dollar
(USD) is not supported.
Uniqueness value
Optional. A string identifying a VRU Script Name as unique.