Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Chapter 2 Using NAM/ICM with the CVP IVR Solution
CVP Micro-Applications
.Get Digits Example: Get Password
This example shows sample ICM Configuration Manager and Script Editor screen captures for a Get
Digits application that plays a prompt requesting a password, retrieves any caller-entered digits, and
allows two no-entry tries and two invalid attempts.
Digits application that plays a prompt requesting a password, retrieves any caller-entered digits, and
allows two no-entry tries and two invalid attempts.
Figure 2-5
Get Digits in Two Attempts Configuration
The Network VRU Script List tool’s Attribute tab in
shows:
1.
The VRU Script Name field containing five CVP parameters:
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GD. Get Digits
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Password. Media File Name
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A. Media Type, App Specific
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1. The uniqueness string value
2.
The Configuration Param field containing the following CVP parameters:
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6. Minimum Field Length
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12. Maximum Field Length
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N. Barge-in not allowed
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3. Inter-digit Timeout (seconds)
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5. No Entry Timeout (seconds)
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2. Number of no entry tries