Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Chapter 2 Using NAM/ICM with the CVP IVR Solution
CVP Micro-Applications
Menu Example: Bank Menu Options
This example shows sample ICM Configuration Manager and Script Editor screen captures for a Menu
application that plays a prompt presenting a menu (“For Checking, press 1. For Savings, press 2. For
Money Market, press 3.”), retrieves any caller-entered digits, and allows three no-entry tries and three
invalid attempts (the defaults).
application that plays a prompt presenting a menu (“For Checking, press 1. For Savings, press 2. For
Money Market, press 3.”), retrieves any caller-entered digits, and allows three no-entry tries and three
invalid attempts (the defaults).
Figure 2-7
Bank Menu Configuration
The Network VRU Script List tool’s Attribute tab in
shows:
1.
The VRU Script Name field containing two CVP parameters:
–
M. Menu
–
Banking. Media File name
2.
The Configuration Param field containing the following CVP parameters:
–
1-3. The numbers. 1, 2, and 3 are valid options