Cisco Cisco Unified Contact Center Management Portal 8.5 User Guide
User Manual for Cisco Unified Contact Center Management Portal Release 8.5(2)
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2. Click Delete. A message prompts you to confirm the deletion.
3. Click OK.
How to Bulk Create Agent Desktops
In addition to creating agent desktop one at a time, you can also bulk load agent desk
setting records previously output to a CSV (comma separated values) file. See the
Bulk Upload section for more information.
setting records previously output to a CSV (comma separated values) file. See the
Bulk Upload section for more information.
Desktop Fields
Field
Description
Entry
Default
Required?
Details Tab
Name
A unique name for the record.
Unique. Up to 24 characters,
alphanumeric, period, and underscore
characters only. Must begin with
alphanumeric.
alphanumeric, period, and underscore
characters only. Must begin with
alphanumeric.
Null
Yes
Ring no answer time The maximum number of seconds
Unified CCE will allow a call to
ring at the agent‟s station before
redirecting the call. This can be
from 1 to 120 seconds.
ring at the agent‟s station before
redirecting the call. This can be
from 1 to 120 seconds.
1 to 120
Null
No
Ring no answer
dialed number
dialed number
Identifies the dialed number for a
new re-route destination in the case
of a ring no answer. The selection
list consists of the dialed numbers
configured for the system.
new re-route destination in the case
of a ring no answer. The selection
list consists of the dialed numbers
configured for the system.
Select from list
Null
No
Logout non-activity
time
time
The number of seconds during
which the agent has been in the not
ready state and inactive that Unified
CCE will wait before logging out
the agent. A blank entry will disable
the timer.
which the agent has been in the not
ready state and inactive that Unified
CCE will wait before logging out
the agent. A blank entry will disable
the timer.
10 to 7200
Null
No
Incoming work
mode
mode
Indicates whether the agent is
allowed or required to enter work
mode after an incoming call.
allowed or required to enter work
mode after an incoming call.
Select from Required, Optional, Not
Allowed, and Required With Wrap-up
Data.
Allowed, and Required With Wrap-up
Data.
Optional
Yes
Outgoing work
mode
mode
Indicates whether the agent is
allowed or required to enter work
mode after an outgoing call.
allowed or required to enter work
mode after an outgoing call.
Select from Required, Optional, and
Not Allowed.
Not Allowed.
Optional
Yes
Wrap-up time
The amount of time in seconds
allocated to an agent to wrap up the
call.
allocated to an agent to wrap up the
call.
1 to 7200
7200
Yes
Assist call method
Indicates whether Unified CCE will
create a consultative call or a blind
conference call for the supervisor
assistance request.
create a consultative call or a blind
conference call for the supervisor
assistance request.
Select from consultative call or blind
conference call.
conference call.
Consult
No
Emergency call
method
method
Indicates whether Unified CCE will
create a consultative call or a blind
conference call for an emergency
call request.
create a consultative call or a blind
conference call for an emergency
call request.
Select from consultative call or blind
conference call.
conference call.
Consult
No