Cisco Cisco Agent Desktop 10.0 User Guide
Cisco Desktop Administrator User Guide
104
November 16, 2016
Creating Agent Notification Actions
An Agent Notification action displays a custom message popup window on the agent’s
desktop when a certain event occurs. For instance, when an agent logs out, a popup
window reminding the agent to complete his time card could pop up on his desktop.
desktop when a certain event occurs. For instance, when an agent logs out, a popup
window reminding the agent to complete his time card could pop up on his desktop.
To set up an Agent Notification action:
1. Set up a new action. (For instructions, see
.)
The Select Action window appears.
2. Select the Agent Notification tab, and then click New. The Agent Notification
Action Setup dialog box appears (
Figure 45.
Agent Notification Action Setup dialog box
3. Type an action name, select an icon for the popup window, type a message,
then click Preview (
). A preview of your popup window appears.
NOTE: The title bar on the actual popup window might contain truncated text,
because Windows automatically adds “Cisco Agent Desktop” to the beginning
of the title bar text and the popup window does not resize.
because Windows automatically adds “Cisco Agent Desktop” to the beginning
of the title bar text and the popup window does not resize.
Figure 46.
Preview of an Agent Notification popup window
4. Click OK.