Cisco Cisco Agent Desktop 10.0 User Guide

Configuring Desktop and Server Monitoring and Recording

November 16, 2016

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1. Choose Services Configuration > Multiline, Monitoring & Recording > VoIP 

Monitoring Device. The VoIP Monitoring Device page appears (

).

Figure 81. 

VoIP Monitoring Device page

 

2. If necessary, search for the phone device for which you want to enable 

desktop monitoring. For instructions, see 

.

3. Select Enable from the Desktop Monitoring drop-down list.

4. Click Save. Desktop monitoring is enabled for that device.

Configuring a Default Monitor Service

Select a default monitor service to avoid the possibility of having devices unassigned 
to any monitor service. This situation can arise when there is more than one VoIP 
Monitor service in the system.

NOTE:  If your system has only one VoIP Monitor service, it is not 
necessary to set a default monitor service or to manually assign each 
device to that single monitor service. The VoIP Monitor service