Cisco Cisco Agent Desktop 10.0 User Guide
Cisco Desktop Administrator User Guide
22
November 16, 2016
To change your password:
1. In the left pane, select the Call Center 1 node.
2. Choose Setup > Change Password. The Change Password dialog box appears
(
).
3. Type your current password in the Old password field. Type a new password in
the New password and Confirm new password fields, then click OK. Your
Desktop Work Flow Administrator password is now changed. You must restart
the application for the change to go into effect.
Desktop Work Flow Administrator password is now changed. You must restart
the application for the change to go into effect.
When you remove password protection from Desktop Work Flow Administrator, you
automatically reset the password in Desktop Work Flow Administrator and Desktop
Administrator to the default value, which is blank.
automatically reset the password in Desktop Work Flow Administrator and Desktop
Administrator to the default value, which is blank.
To remove password protection:
1. In the left pane, select the Call Center 1 node.
2. Choose Setup > Change Password. The Change Password dialog box appears
(
).
3. Type your current password in the Old password field. Leave the New
password and Confirm password fields blank, then click OK.
4. You are asked to confirm that you want to leave Desktop Work Flow
Administrator unprotected. Click Yes. The Desktop Work Flow Administrator
password is removed. You must restart the application for the change to go
into effect.
password is removed. You must restart the application for the change to go
into effect.
You can also reset the password using the Reset Administrator Password option on
the File menu in the CAD Configuration Setup window.
the File menu in the CAD Configuration Setup window.
Client Applications
User IDs, login names, and passwords are administered in Unified ICM for the
following applications:
following applications:
■
Agent Desktop
■
IP Phone Agent
A user’s password is verified on the CTI server when the user starts an application.
Agent Desktop and IP Phone Agent User ID, Login Name, and Password
Agent Desktop and IP Phone Agent user IDs, login names, and passwords are set up in
Unified ICM and can be administered only through Unified ICM. Use Unified ICM to
change a user’s Agent Desktop password if necessary.
Unified ICM and can be administered only through Unified ICM. Use Unified ICM to
change a user’s Agent Desktop password if necessary.