Cisco Cisco Agent Desktop 10.0 User Guide

Cisco Desktop Administrator User Guide

November 16, 2016

To add a button to the toolbar:

1. In the list of buttons, select the available button you want to add.

2. Select the Visible check box, and then click Apply.

Removing a button from the toolbar:

1. In the list of buttons, select the button you want to remove.

2. Clear the Visible check box, and then click Apply.

Adding the Cisco Unified Outbound Dialer Toolbar

The Cisco Unified Outbound Dialer feature is available only for Agent Desktop users.

For more information, see

"Cisco Unified Outbound Dialer" on page 138.

To add the Outbound Dialer toolbar to Agent Desktop:

■

In the Outbound Dialer Mode section, check the type of dialing mode your
calling campaign will use, and then click Apply. You can select more than one
dialing mode check box. The appropriate buttons for that type of calling
campaign are added to the Agent Desktop toolbar.

NOTE: The Outbound Dialer Mode section appears on the Toolbar tab
only if Outbound Dialer is enabled in Unified ICM. If it is not enabled,
this section is blank.

Associating Actions with Task Buttons

You can associate as many actions with a task button as you wish. The actions are
executed sequentially in the order they are listed in the Actions window.

NOTE: Consider the length of time it takes to execute actions. A
maximum of two or three actions per task button is recommended.

The default task buttons display icons of the numbers 1 through 10. You can
customize these icons if you wish.

To associate an action with a task button:

1. Select a task button from the list of available buttons.

2. Select the Visible check box. The Actions pane and associated buttons are

enabled.

3. Under the Actions pane, Click Add. The Select Action window appears.