Cisco Cisco Agent Desktop 10.0 Design Guide
Integrating CAD with Thin Client and Virtual Desktop Environments
16
June 18, 2014
Configuration Required to Use Agent E-Mail
Agent E-Mail runs in the CAD integrated browser, which uses the XenApp/MTS server’s
local Internet Explorer runtime libraries. Since by default Internet Explorer Enhanced
Security Configuration (IE ESC) is enabled in Windows Server environments, the web
page hosting the Agent E-Mail web applet will be blocked.
local Internet Explorer runtime libraries. Since by default Internet Explorer Enhanced
Security Configuration (IE ESC) is enabled in Windows Server environments, the web
page hosting the Agent E-Mail web applet will be blocked.
If you intend to use Agent E-Mail, configure your server’s IE ESC to allow access to the
Unified CCX server hosting Agent E-Mail (as well as any other sites needed by your
contact center).
Unified CCX server hosting Agent E-Mail (as well as any other sites needed by your
contact center).
For more information about configuring IE ESC, see the Microsoft TechNet topic,
“Internet Explorer: Enhanced Security Configuration”, available at:
“Internet Explorer: Enhanced Security Configuration”, available at:
http://technet.microsoft.com/en-us/library/dd883248(v=ws.10).aspx