Cisco Cisco WebEx Support Center WBS29.11 Administrator's Guide
Chapter 13: Manage WebACD
138
Option Button Options
(on page 151)
Drop-Down List Options
(on page 151)
6
Click Save.
Rearrange fields on the entry form
1
Select Manage Site > Site Settings.
2
In the Site Settings for drop-down list, select WebACD.
3
Under the Name of Queue column, click the link for the queue you want to
update.
update.
4
Click the Entry Form tab.
5
Click Change Order.
6
On the Change Order page, select a field you want to move.
7
Use the arrows to move the field up or down.
8
Click Save.
9
Click Next at the bottom of the page or click on the Entry Link tab. See
Options on the Entry Link tab
(on page 138).
Options on the Entry Link tab
1
Select Manage Site > Site Settings.
2
In the Site Settings for drop-down list, select WebACD.
3
Under the Name of Queue column, click the link for the queue you want to
update.
update.
4
Select the buttons you want to appear on the Web site where customers
go to contact you for technical support when the queue is open and
closed.
go to contact you for technical support when the queue is open and
closed.
You can use your own graphic. Simply update the HTML code with the
name of the graphic.
name of the graphic.
Option
Description
Select Button to Show
When Queue is Open
When Queue is Open
Select the button style used for the link to support from your
Web page when the queue is open.
Web page when the queue is open.