Cisco Cisco Collaboration Server Dynamic Content Adapter Installation Guide

Collaboration Server Administration Guide – Version 5.0 

The Collaboration Server can exist in three different configurations: 

Configuration Description 

Look for this icon to find 
information specific to this 

configuration: 

ICM-
integrated 
configuration 

The Collaboration server is installed with the 
Cisco Media Blender, the ICM, and either the 
IPCC or an ACD. This configuration takes 

advantage of the queuing and routing 
capabilities of ICM software. Modules in this 

configuration include the Collaboration Server, 
the ICM, the Cisco IP Contact Center software 

(IPCC) 

 

Basic ACD 
routing 
configuration 

(or the basic 
Media 

Blender 
configuration

) 

The Collaboration Server is installed along side 
the Cisco Media Blender. The Media Blender 
serves as an event bus, exchanging messages 

between the Collaboration Server and an ACD. 
In this configuration, the Collaboration Server 

relies on the ACD to make routing decisions for 
Web requests. 

 

Standalone 
Collaboration 

Server 
configuration 

The Collaboration Server can be installed by 
itself, and can rely on Collaboration Server 

routing to ensure web requests are routed to 
Collaboration agents. 

 

See Also: 

Details on prerequisites and 

setup tasks for the ICM-
integrated Collaboration 
Server configuration 

ICM and Collaboration Server Configuration 

Collaboration Server 

configuration in a basic ACD 
routing configuration 

Collaboration Server and Media Blender Configuration: 

Basic ACD routing 

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