Cisco Cisco Collaboration Server Dynamic Content Adapter Installation Guide

Configuring For ICM Integration 

To define the CCS Application Instance Name in the ICM database: 

1.  From the ICM Administration Workstation, Open the ICM Configuration Manager. 

2.  Select  Configure ICM > Application > Application Instance List. The 

Application Instance List window appears. 

3.  In the Application Instance List window click Retrieve then click Add.  

4.  In the Attributes tab enter the following: 

 
   

Field 

Description 

Name 

Enter a name for the Application. This name must mach the value that is 
entered into the Collaboration Server application instance name. It is 
suggested that you use a name that is short but descriptive, such as 

"CCS_Conn1".  

Application 
Key 

Enter an Application Key for the Collaboration Server. This value must also 
match the application key entered in Collaboration Server. For example 

"CCS_Conn1_App_Ke1". 

Application 
Type 

Select the type of application from the pull-down menu. For Collaboration 
Server you select "Cisco Collaboration Server". 

Permission 
Level 

Enter the permission level that the application has to access the ICM 
database. This should be set to "Full Read/Write". 

Description 

Enter an optional description of this application, for example "Routing 

Agent CCS 1". 

CMS Control allows you to define the administration connection from the ICM to 

Collaboration Server.  

To configure this connection from the ICM: 

1.  From the ICM Admin Workstation folder double-click CMS Control to start the 

CMS Control Console. 
 Note: CMS Control  may not be installed by default. Run ICM setup to install 

the CMS Control utility. 

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