Cisco Cisco Collaboration Server Dynamic Content Adapter Installation Guide

Configuring For ICM Integration 

 Note: The pages will continue to load slowly during this portion of setup.  

The Collaboration Server Administration Desktop lets you select the ICM Media 

Routing Domains that should be used to route requests for the Media Classes you 
intend to use. The Collaboration Administation Desktop  displays four  Media Classes 

you can set up through Collaboration: 

•  Blended collaboration-IPCC 

•  Multi-session chat 

•  Single-session chat 

•  Voice (Blended Collaboration-Legacy ACD and Callback) 

For each of these Media Classes, you can choose a Media Routing Domain that has 
been established on the ICM. 

You use the Collaboration Server Administration Desktop to enable, view, or change 
Media Routing Domains for your Media Classes. 

1.  Click the Media Routing Domains link on the Integrate with ICM screen. An 

external window opens, allowing you to choose Media Routing Domains. 

2.  Select those Media Routing Domains you want to enable for your Media Classes. 

3.  Click submit and close the external window to return to the Integrate with ICM 

wizard. 

On the Collaboration Server, you must set up connections to each Media Blender in 

your configuration. Because Media Blender serves several purposes in this 
configuration, a CCS connection to it establishes these services: 

•  A Blender API (BAPI) service. This service ensures that  Blended Collaboration 

and Web Callback requests are forwarded to the Media Blender.    

•  Agent Reporting and Management (ARM) service. This service ensures 

communication between the Collaboration Server and the ACD or IPCC 

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