Cisco Cisco Unified MeetingPlace Express 1.1 Release Note
Chapter 16 Troubleshooting and Getting Help
Problems Joining Meetings
16-8
User Guide for Cisco Unified MeetingPlace Express Release 1.1
OL-7022-02
•
Run the Browser Test to be sure your computer and software are compatible
with the web meeting room. For information, see
with the web meeting room. For information, see
.
•
If you downloaded the correct version of the Macromedia Flash Player during
the browser test: After the player is installed, close all browser windows, then
open a new browser window and try again to connect to the meeting.
the browser test: After the player is installed, close all browser windows, then
open a new browser window and try again to connect to the meeting.
•
Verify that your internet connection is working properly: Verify that you can
connect successfully other web sites.
connect successfully other web sites.
•
Disable any popup blockers or unblock the
Cisco Unified MeetingPlace Express URL to access the meeting.
Cisco Unified MeetingPlace Express URL to access the meeting.
•
Try clearing the cache of your browser.
•
Try connecting from another computer.
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There may be issues on the meeting presenter's side or an issue with the event.
•
Some companies use proxy servers to control internet access. If you are
accessing the meeting from behind a proxy server and you are using
Microsoft Internet Explorer, perform the following steps:
accessing the meeting from behind a proxy server and you are using
Microsoft Internet Explorer, perform the following steps:
a.
Within Microsoft Internet Explorer select Tools > Internet Options >
Advanced tab.
Advanced tab.
b.
Enable the setting Use HTTP 1.1 through proxy connections and click OK.
c.
Close all browser windows and re-open them.
d.
Try again to connect to the meeting.
If you are using another browser, see the documentation for that browser.
•
Your Cisco Unified MeetingPlace Express system may not have enough
capacity to accommodate you. You can try again later to join the web
conference and see if capacity has become available.
capacity to accommodate you. You can try again later to join the web
conference and see if capacity has become available.
•
If for some reason you are unable to obtain the correct version of Macromedia
Flash Player by running the Browser Test:
Flash Player by running the Browser Test:
a.
Visit
and click the Install Now button.
b.
After the player is installed, close all browser windows, then re-open them.
c.
Try again to connect to the meeting.