Cisco Cisco WebEx Support Center WBS29.8 User Guide
Chapter 6: Share Desktops and Applications
40
Tip:
Alternatively, you can share multiple applications by sharing your computer's desktop.
More…
(on page 33)
Give control of your application to a customer
You can give control of an application to your customer. If you are already showing an
application to a customer, you can let the customer control it remotely without
stopping the current application sharing session.
application to a customer, you can let the customer control it remotely without
stopping the current application sharing session.
Caution:
A customer who has remote control of your application can open any files associated
with that application on your computer that you have not protected with a password.
1
Do one of the following:
On the CSR dashboard, click the Application tab.
On the icon tray, click the Remote Control icon.
2
Click Share Control.
A message appears, informing you that the customer has received your request.
Your request appears in a message box on the customer's screen. The customer
must grant permission to you by clicking OK in the message box.
Your request appears in a message box on the customer's screen. The customer
must grant permission to you by clicking OK in the message box.
3
Click OK to close the message box on your computer.
If you are already showing an application to the customer, the customer can
then click in the sharing window to gain control of the application. Skip to
step 4.
step 4.
If you are not already showing an application with the customer, the
Application Control dialog box appears, showing a list of all applications that
Application Control dialog box appears, showing a list of all applications that
are currently running on your computer.
4
If the Application Control dialog box appears, do one of the following:
If the application you want to share is currently running, select it in the list,
and then click Share.
and then click Share.
If the application you want to share is not currently running, click New
Application. The New Application dialog box appears, showing a list of all
applications on your computer appears. Select the application, and then click
Share.
applications on your computer appears. Select the application, and then click
Share.
5
To temporarily take back control of your application, click your mouse in the
application.
application.