Cisco Cisco WebEx Support Center WBS29.13 User Guide
Chapter 4: Manage a Customer's Computer
26
Restart a customer's computer
Note:
Technical support features such as this one can be disabled for a WebACD queue by your
site administrator. If this feature is not appearing on your site, contact your site administrator for
assistance.
During a support session, you can restart a customer's computer remotely. Once the
customer's computer restarts, the customer can rejoin the support session
automatically, without having to provide the session number or other information.
customer's computer restarts, the customer can rejoin the support session
automatically, without having to provide the session number or other information.
1
Do one of the following:
On the CSR dashboard, under Customer Information, click Reboot
Computer.
On the icon tray, or in the multi-session window, click the Session button,
then choose Customer Computer > Reboot.
then choose Customer Computer > Reboot.
A message appears, informing you that the customer has received your request to
restart his or her computer. Your request appears in a message box on the
customer's screen. The customer must grant permission to you by clicking OK in
the message box.
restart his or her computer. Your request appears in a message box on the
customer's screen. The customer must grant permission to you by clicking OK in
the message box.
2
Click OK to close the message box on your computer.
The customer's computer restarts. The customer must then log back in to his or her
computer or network. A message then appears on the customer's screen, allowing the
customer to rejoin the support session.
computer or network. A message then appears on the customer's screen, allowing the
customer to rejoin the support session.