Cisco Cisco TelePresence Management Suite (TMS) Version 15 Troubleshooting Guide

Contributed by Vivek Kumar Singh, Cisco TAC Engineer.
Jul 23, 2015

Introduction
Prerequisites
     Requirements
     Components Used
Problem
     Verify the Cause of the Configuration Change
Possible Causes
     TMS Reverts the Configuration Backup
     Persistent Template is Applied/Persistent Settings Exist
Solutions
     TMS Reverts the Configuration Backup
     Persistent Template is Applied/Persistent Settings Exist

This document describes a problem that is encountered when an automatic change occurs in the configuration
of a Cisco TelePresence Endpoint after it is integrated with a Cisco TelePresence Management Server (TMS).

Note: The scenarios, symptoms, and steps that are described in this document are provided for troubleshooting
purposes after the initial setup is already completed.

There are no specific requirements for this document.

The information in this document is based on a Cisco TelePresence endpoint that runs Cisco TelePresence
Codec (TC) software or MXP and TMS.

The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any configuration.