Cisco Cisco TelePresence Management Suite (TMS) Version 15 User Manuals

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Release Notes

Table of Contents

Size:

915 KB
Pages:

52
Language:

English

Developer's Guide

Table of Contents

Introduction
5
- Changes between API versions
  6
API overview
7
- Functional overview
  8
  - Main features
    8
  - Booking ownership
    8
  - Conference routing
    8
  - Replication
    8
  - Booking modes
    9
- Cisco TMS entities
  10
  - System
    10
  - Conference
    10
  - User
    10
- API versioning
  11
  - Version history
    11
  - Versioning examples
    11
Using the APIs for remote setup and booking
13
- Usage requirements
  14
- Setting up your environment
  18
  - API locations
    18
  - Security
    18
  - Optional elements
    18
  - Boolean values
    18
- The SOAP header
  19
  - ExternalAPIVersionSoapHeader
    19
  - ClientSession
    19
  - ContextHeader
    19
- GUI pattern
  21
  - System information
    21
  - Free/busy information
    21
  - Booking management
    21
- Replication pattern
  23
  - Import
    23
  - Replication
    23
  - Booking
    23
  - Availability
    24
- Limitations
  25
Remote setup API reference
27
- TMSSystem object
  28
  - TMSSystem
    28
  - TimeZone
    28
  - SystemCategory
    29
  - SystemStatus
    29
  - TMSSystem object XML
    29
- TMS user object
  31
  - User
    31
  - TMS user object XML
    31
- Remote Setup API functions
  32
  - DisableConferenceAPIUser
    32
  - GenerateConferenceAPIUser
    32
  - GetConferenceLanguages
    32
  - GetSystemById
    33
  - GetSystems
    33
  - GetSystemsForUser
    33
  - GetUsers
    33
  - IsAlive
    34
  - IsBookOnBehalfOfUser
    34
  - IsLocalAdmin
    34
  - IsTMSBookOnBehalfUser
    34
  - IsTMSServiceUser
    34
  - IsTMSSiteAdmin
    35
  - SetPrimarySystem
    35
Booking API reference
36
- Conference object
  37
  - Conference
    37
  - Participant
    46
  - RecurrencePattern
    48
  - ISDNBandwidth
    50
  - Conference object XML
    50
- Booking API functions
  53
Error codes and error handling
63
- Error codes
  64
- Error handling
  66
  - Exceptions
    66
  - HTTP error 401
    66
Code examples
67

Developer's Guide

Size:

931 KB
Pages:

77
Language:

English

Developer's Guide

Table of Contents

Introduction
5
API overview
6
- Functional overview
  7
  - Main features
    7
  - Booking ownership
    7
  - Conference routing
    7
  - Replication
    7
- Cisco TMS entities
  9
  - System
    9
  - Conference
    9
  - User
    9
- API versioning
  10
  - Version history
    10
  - Versioning examples
    10
Using the APIs for remote setup and booking
12
- Usage requirements
  13
  - Licensing
    13
  - Booking rights
    13
  - NTLM authentication
    14
  - WebEx Enabled TelePresence requirements
    14
- Setting up your environment
  15
  - API locations
    15
  - Security
    15
  - Optional elements
    15
  - Boolean values
    15
- The SOAP header
  16
  - ExternalAPIVersionSoapHeader
    16
  - ContextHeader
    16
- GUI pattern
  17
  - System information
    17
  - Availability information
    17
  - Booking management
    17
- Replication pattern
  19
  - Import
    19
  - Replication
    19
  - Booking
    19
  - Availability
    20
- Limitations
  21
Remote setup API reference
23
- TMSSystem object
  24
  - TMSSystem
    24
  - TimeZone
    24
  - SystemCategory
    25
  - SystemStatus
    25
  - TMSSystem object XML
    25
- TMS user object
  27
  - User
    27
  - TMS user object XML
    27
- Remote Setup API functions
  28
  - DisableConferenceAPIUser
    28
  - GenerateConferenceAPIUser
    28
  - GetConferenceLanguages
    28
  - GetSystemById
    29
  - GetSystems
    29
  - GetSystemsForUser
    29
  - GetUsers
    29
  - IsAlive
    30
  - IsBookOnBehalfOfUser
    30
  - IsLocalAdmin
    30
  - IsTMSBookOnBehalfUser
    30
  - IsTMSServiceUser
    30
  - IsTMSSiteAdmin
    31
  - SetPrimarySystem
    31
Booking API reference
32
- Conference object
  33
  - Conference
    33
  - Participant
    41
  - RecurrencePattern
    43
  - ISDNBandwidth
    44
  - Conference object XML
    44
- Booking API functions
  46
  - DeleteConferenceById
    46
  - DeleteConferenceRecInstanceById
    46
  - EndConferenceById
    46
  - GetConferenceById
    46
  - GetConferencesForUser
    47
  - GetConferenceBookingEventMail
    47
  - GetConferenceIdByExternalId
    48
  - GetConferenceInviteMail
    48
  - GetConferencesForSystems
    49
  - GetDefaultConference
    49
  - GetRecordingAliases
    50
  - GetRecurrentConferenceById
    50
  - GetTimeZoneRulesById
    50
  - GetTransactionsSince
    51
  - SaveConference
    51
  - SaveConferenceRecInstance
    51
  - SaveConferences
    51
Error codes and error handling
53
- Error codes
  54
- Error handling
  56
  - Exceptions
    56
  - HTTP error 401
    56
Code examples
57
Bibliography
67

Developer's Guide

Size:

1.17 MB
Pages:

68
Language:

English

Developer's Guide

Table of Contents

Introduction
4
Entities in Cisco TMS
6
- System entity
  6
- Conference entity
  6
- User entity
  6
GUI pattern
7
Synchronization pattern
8
- Importing
  8
- Synchronizing
  8
- Booking
  8
API reference
9
- API version
  9
  - ExternalAPIVersionSoapHeader
    9
Remote setup API reference
10
- TMSSystem object
  10
  - TMSSystem
    10
  - TimeZone
    11
  - SystemCategory
    11
  - SystemStatus
    11
- TMS user object
  12
  - User
    12
- Functions/Methods
  12
  - DisableConferenceAPIUser
    12
  - GenerateConferenceAPIUser
    12
  - GetSystemById
    13
  - GetSystems
    13
  - GetSystemsForUser
    13
  - IsAlive
    14
  - GetUsers
    14
  - IsLocalAdmin
    14
  - IsTMSServiceUser
    14
  - IsTMSSiteAdmin
    14
Booking API reference
16
- Conference object
  16
  - Conference
    18
  - Participant
    20
  - RecurrencePattern
    21
  - ISDNBandwidth
    22
- Functions/Methods
  22
  - DeleteConferenceById
    22
  - DeleteConferenceRecInstanceById
    22
  - EndConferenceById
    22
  - GetConferenceById
    23
  - GetRecordingAliases
    23
  - GetConferenceForUser
    23
  - GetConferenceIdByExternalId
    23
  - GetRecurrentConferenceById
    24
  - GetConferencesForSystem
    24
  - GetDefaultConference
    24
  - GetTransactionsSince
    24
  - SaveConference
    25
  - SaveConferenceRecInstance
    25
  - SaveConferences
    25
Code examples
26
Document Revision History
31
Related documents
32

Developer's Guide

Size:

361 KB
Pages:

33
Language:

English

Developer's Guide

Table of Contents

Introduction
4
API overview
5
- Functional overview
  6
  - Main features
    6
  - Booking ownership
    6
  - Conference routing
    6
  - Replication
    6
- Cisco TMS entities
  8
  - System
    8
  - Conference
    8
  - User
    8
- API versioning
  9
Using the APIs for remote setup and booking
11
- Usage requirements
  12
  - Licensing
    12
  - Booking rights
    12
  - NTLM authentication
    12
- Setting up your environment
  14
  - API locations
    14
- GUI pattern
  15
  - System information
    15
  - Availability information
    15
  - Booking management
    15
- Replication pattern
  17
  - Import
    17
  - Replication
    17
  - Booking
    17
  - Availability
    18
- Known limitations
  19
  - No support for setup and teardown buffers
    19
  - Unused values
    19
Remote setup API reference
20
- TMSSystem object
  21
  - TMSSystem
    21
  - TimeZone
    22
  - SystemCategory
    22
  - SystemStatus
    22
  - TMSSystem object XML
    22
- TMS user object
  24
  - User
    24
  - TMS user object XML
    24
- Remote Setup API functions
  25
  - DisableConferenceAPIUser
    25
  - GenerateConferenceAPIUser
    25
  - GetSystemById
    26
  - GetSystems
    26
  - GetSystemsForUser
    26
  - IsAlive
    26
  - GetUsers
    26
  - IsLocalAdmin
    27
  - IsTMSServiceUser
    27
  - IsTMSSiteAdmin
    27
Booking API reference
28
- Conference object
  29
  - Conference
    30
  - Participant
    34
  - RecurrencePattern
    35
  - ISDNBandwidth
    36
  - Conference object XML
    36
- Booking API functions
  39
  - DeleteConferenceById
    39
  - DeleteConferenceRecInstanceById
    39
  - EndConferenceById
    39
  - GetConferenceById
    39
  - GetRecordingAliases
    40
  - GetConferencesForUser
    40
  - GetConferenceIdByExternalId
    41
  - GetRecurrentConferenceById
    41
  - GetConferencesForSystems
    41
  - GetDefaultConference
    42
  - GetTransactionsSince
    42
  - SaveConference
    43
  - SaveConferenceRecInstance
    43
  - SaveConferences
    43
Error codes and error handling
44
- Error codes
  45
- Error handling example
  46
  - Exceptions
    46
  - Code example
    46
  - HTTP error 401
    47
Code examples
48
Bibliography
52

Developer's Guide

Size:

900 KB
Pages:

53
Language:

English

Developer's Guide

Table of Contents

Introduction
5
API overview
6
- Functional overview
  7
  - Main features
    7
  - Booking ownership
    7
  - Conference routing
    7
  - Replication
    7
- Cisco TMS entities
  9
  - System
    9
  - Conference
    9
  - User
    9
- API versioning
  10
  - Version history
    10
  - Versioning examples
    10
Using the APIs for remote setup and booking
12
- Usage requirements
  13
  - Licensing
    13
  - Booking rights
    13
  - NTLM authentication
    14
  - WebEx Enabled TelePresence requirements
    14
- Setting up your environment
  15
  - API locations
    15
  - Security
    15
  - Optional elements
    15
  - Boolean values
    15
- The SOAP header
  16
  - ExternalAPIVersionSoapHeader
    16
  - ContextHeader
    16
- GUI pattern
  17
  - System information
    17
  - Availability information
    17
  - Booking management
    17
- Replication pattern
  19
  - Import
    19
  - Replication
    19
  - Booking
    19
  - Availability
    20
- Limitations
  21
Remote setup API reference
23
- TMSSystem object
  24
  - TMSSystem
    24
  - TimeZone
    24
  - SystemCategory
    25
  - SystemStatus
    25
  - TMSSystem object XML
    25
- TMS user object
  27
  - User
    27
  - TMS user object XML
    27
- Remote Setup API functions
  28
  - DisableConferenceAPIUser
    28
  - GenerateConferenceAPIUser
    28
  - GetConferenceLanguages
    28
  - GetSystemById
    29
  - GetSystems
    29
  - GetSystemsForUser
    29
  - GetUsers
    29
  - IsAlive
    30
  - IsBookOnBehalfOfUser
    30
  - IsLocalAdmin
    30
  - IsTMSBookOnBehalfUser
    30
  - IsTMSServiceUser
    30
  - IsTMSSiteAdmin
    31
  - SetPrimarySystem
    31
Booking API reference
32
- Conference object
  33
  - Conference
    33
  - Participant
    41
  - RecurrencePattern
    43
  - ISDNBandwidth
    44
  - Conference object XML
    44
- Booking API functions
  46
  - DeleteConferenceById
    46
  - DeleteConferenceRecInstanceById
    46
  - EndConferenceById
    46
  - GetConferenceById
    46
  - GetConferencesForUser
    47
  - GetConferenceBookingEventMail
    47
  - GetConferenceIdByExternalId
    48
  - GetConferenceInviteMail
    48
  - GetConferencesForSystems
    49
  - GetDefaultConference
    49
  - GetRecordingAliases
    50
  - GetRecurrentConferenceById
    50
  - GetTimeZoneRulesById
    50
  - GetTransactionsSince
    51
  - SaveConference
    51
  - SaveConferenceRecInstance
    51
  - SaveConferences
    51
Error codes and error handling
53
- Error codes
  54
- Error handling
  56
  - Exceptions
    56
  - HTTP error 401
    56
Code examples
57
Bibliography
67

Developer's Guide

Size:

1.02 MB
Pages:

67
Language:

English

Developer's Guide

Table of Contents

Introduction
5
- Changes between API versions
  6
API overview
7
- Functional overview
  8
  - Main features
    8
  - Booking ownership
    8
  - Conference routing
    8
  - Replication
    8
- Cisco TMS entities
  10
  - System
    10
  - Conference
    10
  - User
    10
- API versioning
  11
  - Version history
    11
  - Versioning examples
    11
Using the APIs for remote setup and booking
13
- Usage requirements
  14
  - API licensing
    14
  - Booking rights
    15
  - NTLM authentication
    16
  - WebEx Enabled TelePresence requirements
    17
- Setting up your environment
  18
  - API locations
    18
  - Security
    18
  - Optional elements
    18
  - Boolean values
    18
- The SOAP header
  19
  - ExternalAPIVersionSoapHeader
    19
  - ClientSession
    19
  - ContextHeader
    19
- GUI pattern
  20
  - System information
    20
  - Availability information
    20
  - Booking management
    20
- Replication pattern
  22
  - Import
    22
  - Replication
    22
  - Booking
    22
  - Availability
    23
- Limitations
  24
Remote setup API reference
26
- TMSSystem object
  27
  - TMSSystem
    27
  - TimeZone
    27
  - SystemCategory
    28
  - SystemStatus
    28
  - TMSSystem object XML
    28
- TMS user object
  30
  - User
    30
  - TMS user object XML
    30
- Remote Setup API functions
  31
  - DisableConferenceAPIUser
    31
  - GenerateConferenceAPIUser
    31
  - GetConferenceLanguages
    31
  - GetSystemById
    32
  - GetSystems
    32
  - GetSystemsForUser
    32
  - GetUsers
    32
  - IsAlive
    33
  - IsBookOnBehalfOfUser
    33
  - IsLocalAdmin
    33
  - IsTMSBookOnBehalfUser
    33
  - IsTMSServiceUser
    33
  - IsTMSSiteAdmin
    34
  - SetPrimarySystem
    34
Booking API reference
35
- Conference object
  36
  - Conference
    36
  - Participant
    44
  - RecurrencePattern
    46
  - ISDNBandwidth
    48
  - Conference object XML
    48
- Booking API functions
  51
Error codes and error handling
60
- Error codes
  61
- Error handling
  63
  - Exceptions
    63
  - HTTP error 401
    63
Code examples
64

Developer's Guide

Size:

896 KB
Pages:

74
Language:

English

Developer's Guide

Table of Contents

Introduction
5
- Changes between API versions
  6
API overview
7
- Functional overview
  8
  - Main features
    8
  - Booking ownership
    8
  - Conference routing
    8
  - Replication
    8
  - Booking modes
    9
- Cisco TMS entities
  10
  - System
    10
  - Conference
    10
  - User
    10
- API versioning
  11
  - Version history
    11
  - Versioning examples
    11
Using the APIs for remote setup and booking
13
- Usage requirements
  14
- Setting up your environment
  18
  - API locations
    18
  - Security
    18
  - Optional elements
    18
  - Boolean values
    18
- The SOAP header
  19
  - ExternalAPIVersionSoapHeader
    19
  - ClientSession
    19
  - ContextHeader
    19
- GUI pattern
  21
  - System information
    21
  - Free/busy information
    21
  - Booking management
    21
- Replication pattern
  23
  - Import
    23
  - Replication
    23
  - Booking
    23
  - Availability
    24
- Limitations
  25
Remote setup API reference
27
- TMSSystem object
  28
  - TMSSystem
    28
  - TimeZone
    28
  - SystemCategory
    29
  - SystemStatus
    29
  - TMSSystem object XML
    29
- TMS user object
  31
  - User
    31
  - TMS user object XML
    31
- Remote Setup API functions
  32
  - DisableConferenceAPIUser
    32
  - GenerateConferenceAPIUser
    32
  - GetConferenceLanguages
    32
  - GetSystemById
    33
  - GetSystems
    33
  - GetSystemsForUser
    33
  - GetUsers
    33
  - IsAlive
    34
  - IsBookOnBehalfOfUser
    34
  - IsLocalAdmin
    34
  - IsTMSBookOnBehalfUser
    34
  - IsTMSServiceUser
    34
  - IsTMSSiteAdmin
    35
  - SetPrimarySystem
    35
Booking API reference
36
- Conference object
  37
  - Conference
    37
  - Participant
    48
  - RecurrencePattern
    49
  - ISDNBandwidth
    51
  - Conference object XML
    51
- Booking API functions
  54
Error codes and error handling
64
- Error codes
  65
- Error handling
  68
  - Exceptions
    68
  - HTTP error 401
    68
Code examples
69

Developer's Guide

Size:

964 KB
Pages:

81
Language:

English

Developer's Guide

Table of Contents

Introduction
3
- Changes between API versions
  3
API Overview
4
- Functional Overview
  4
  - Main Features
    4
  - Booking Ownership
    4
  - Conference Routing
    4
  - Replication
    5
  - Booking Modes
    5
- Cisco TMS Entities
  5
  - System
    5
  - Conference
    6
  - User
    6
- API Versioning
  6
  - Version History
    6
  - Versioning Examples
    7
Using the APIs for Remote Setup and Booking
8
- Usage Requirements
  8
- Setting up Your Environment
  11
  - API Locations
    11
  - Security
    12
  - Optional Elements
    12
  - Boolean Values
    12
- The SOAP Header
  12
  - ExternalAPIVersionSoapHeader
    12
  - ClientSession
    12
  - ContextHeader
    13
- GUI Pattern
  13
  - System Information
    13
  - Free/Busy Information
    13
  - Booking Management
    14
- Replication Pattern
  14
  - Import
    14
  - Replication
    14
  - Booking
    15
  - Availability
    15
- Limitations
  15
Remote Setup API Reference
18
- TMSSystem Object
  18
  - TMSSystem
    18
  - TimeZone
    19
  - SystemCategory
    19
  - SystemStatus
    19
  - TMSSystem Object XML
    19
- TMS User Object
  20
  - User
    20
  - TMS User Object XML
    20
- Remote Setup API Functions
  21
  - DisableConferenceAPIUser
    21
  - GenerateConferenceAPIUser
    21
  - GetConferenceLanguages
    21
  - GetSystemById
    22
  - GetSystems
    22
  - GetSystemsForUser
    22
  - GetUsers
    22
  - IsAlive
    22
  - IsBookOnBehalfOfUser
    23
  - IsLocalAdmin
    23
  - IsTMSBookOnBehalfUser
    23
  - IsTMSServiceUser
    23
  - IsTMSSiteAdmin
    23
  - SetPrimarySystem
    24
Booking API Reference
26
- Conference Object
  26
  - Conference
    26
  - Participant
    38
  - RecurrencePattern
    40
  - ISDNBandwidth
    42
  - IPBandwidth
    42
  - Conference Object XML
    42
- Booking API functions
  44
Error Codes and Error Handling
54
- Error Codes
  54
- Error Handling
  56
  - Exceptions
    56
  - HTTP Error 401
    56
Code Examples
57
Cisco Legal Information
64
Cisco Trademark
65

Developer's Guide

Size:

811 KB
Pages:

66
Language:

English

Developer's Guide

Table of Contents

Introduction
3
- Changes between API versions
  3
API Overview
4
- Functional Overview
  4
  - Main Features
    4
  - Booking Ownership
    4
  - Conference Routing
    4
  - Replication
    5
  - Booking Modes
    5
- Cisco TMS Entities
  5
  - System
    5
  - Conference
    6
  - User
    6
- API Versioning
  6
  - Version History
    6
  - Versioning Examples
    7
Using the APIs for Remote Setup and Booking
8
- Usage Requirements
  8
- Setting up Your Environment
  11
  - API Locations
    11
  - Security
    12
  - Optional Elements
    12
  - Boolean Values
    12
- The SOAP Header
  12
  - ExternalAPIVersionSoapHeader
    12
  - ClientSession
    12
  - ContextHeader
    13
- GUI Pattern
  13
  - System Information
    13
  - Free/Busy Information
    13
  - Booking Management
    14
- Replication Pattern
  14
  - Import
    14
  - Replication
    14
  - Booking
    15
  - Availability
    15
- Limitations
  15
Remote Setup API Reference
18
- TMSSystem Object
  18
  - TMSSystem
    18
  - TimeZone
    19
  - SystemCategory
    19
  - SystemStatus
    19
  - TMSSystem Object XML
    19
- TMS User Object
  20
  - User
    20
  - TMS User Object XML
    20
- Remote Setup API Functions
  21
  - DisableConferenceAPIUser
    21
  - GenerateConferenceAPIUser
    21
  - GetConferenceLanguages
    21
  - GetSystemById
    21
  - GetSystems
    22
  - GetSystemsForUser
    22
  - GetUsers
    22
  - IsAlive
    22
  - IsBookOnBehalfOfUser
    22
  - IsLocalAdmin
    23
  - IsTMSBookOnBehalfUser
    23
  - IsTMSServiceUser
    23
  - IsTMSSiteAdmin
    23
  - SetPrimarySystem
    23
Booking API Reference
24
- Conference Object
  24
  - Conference
    24
  - Participant
    36
  - RecurrencePattern
    38
  - ISDNBandwidth
    40
  - IPBandwidth
    40
  - Conference Object XML
    40
- Booking API functions
  42
Error Codes and Error Handling
52
- Error Codes
  52
- Error Handling
  54
  - Exceptions
    54
  - HTTP Error 401
    54
Code Examples
55
Cisco Legal Information
63
Cisco Trademark
63

Developer's Guide

Size:

819 KB
Pages:

64
Language:

English

Developer's Guide

Table of Contents

Introduction
3
- Changes between API versions
  3
API Overview
4
- Functional Overview
  4
  - Main Features
    4
  - Booking Ownership
    4
  - Conference Routing
    4
  - Replication
    5
  - Booking Modes
    5
- Cisco TMS Entities
  5
  - System
    5
  - Conference
    6
  - User
    6
- API Versioning
  6
  - Version History
    6
  - Versioning Examples
    7
Using the APIs for Remote Setup and Booking
8
- Usage Requirements
  8
- Setting up Your Environment
  11
  - API Locations
    11
  - Security
    12
  - Optional Elements
    12
  - Boolean Values
    12
- The SOAP Header
  12
  - ExternalAPIVersionSoapHeader
    12
  - ClientSession
    12
  - ContextHeader
    13
- GUI Pattern
  13
  - System Information
    13
  - Free/Busy Information
    13
  - Booking Management
    14
- Replication Pattern
  14
  - Import
    14
  - Replication
    14
  - Booking
    15
  - Availability
    15
- Limitations
  15
Remote Setup API Reference
18
- TMSSystem Object
  18
  - TMSSystem
    18
  - TimeZone
    19
  - SystemCategory
    19
  - SystemStatus
    19
  - TMSSystem Object XML
    19
- TMS User Object
  20
  - User
    20
  - TMS User Object XML
    20
- Remote Setup API Functions
  21
  - DisableConferenceAPIUser
    21
  - GenerateConferenceAPIUser
    21
  - GetConferenceLanguages
    21
  - GetSystemById
    21
  - GetSystems
    22
  - GetSystemsForUser
    22
  - GetUsers
    22
  - IsAlive
    22
  - IsBookOnBehalfOfUser
    22
  - IsLocalAdmin
    23
  - IsTMSBookOnBehalfUser
    23
  - IsTMSServiceUser
    23
  - IsTMSSiteAdmin
    23
  - SetPrimarySystem
    23
Booking API Reference
24
- Conference Object
  24
  - Conference
    24
  - Participant
    36
  - RecurrencePattern
    38
  - ISDNBandwidth
    40
  - IPBandwidth
    40
  - Conference Object XML
    40
- Booking API functions
  42
Error Codes and Error Handling
52
- Error Codes
  52
- Error Handling
  54
  - Exceptions
    54
  - HTTP Error 401
    54
Code Examples
55
Cisco Legal Information
63
Cisco Trademark
63

Developer's Guide

Size:

823 KB
Pages:

64
Language:

English

Installation Guide

Table of Contents

Installation Guide

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1.8 MB
Pages:

88
Language:

English

Troubleshooting Guide

Table of Contents

Troubleshooting Guide

Size:

93.6 KB
Pages:

16
Language:

English

Release Notes

Table of Contents

Size:

1.02 MB
Pages:

61
Language:

English

Release Notes

Table of Contents

Size:

1.09 MB
Pages:

65
Language:

English

Release Notes

Table of Contents

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1.36 MB
Pages:

90
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English

Release Notes

Table of Contents

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1.36 MB
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89
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English

Release Notes

Table of Contents

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1.2 MB
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76
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English

Release Notes

Table of Contents

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109 KB
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5
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English

Release Notes

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141 KB
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8
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English

Release Notes

Table of Contents

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1.23 MB
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79
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English

Release Notes

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102 KB
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8
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English

Release Notes

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119 KB
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12
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English

Release Notes

Table of Contents

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581 KB
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25
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English

Release Notes

Table of Contents

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292 KB
Pages:

23
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English

Release Notes

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170 KB
Pages:

11
Language:

English

Release Notes

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159 KB
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10
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English

Release Notes

Table of Contents

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225 KB
Pages:

14
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English

Release Notes

Table of Contents

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302 KB
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21
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English

Release Notes

Table of Contents

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297 KB
Pages:

20
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English

Release Notes

Table of Contents

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673 KB
Pages:

33
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English

Release Notes

Table of Contents

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676 KB
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33
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English

Release Notes

Table of Contents

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653 KB
Pages:

33
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English

Release Notes

Table of Contents

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779 KB
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43
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English

Release Notes

Table of Contents

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876 KB
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49
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English

Release Notes

Table of Contents

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1.13 MB
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72
Language:

English

Release Notes

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325 KB
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14
Language:

English

Release Notes

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220 KB
Pages:

18
Language:

English

User Guide

Table of Contents

Size:

437 KB
Pages:

2
Language:

English

Document

Table of Contents

Size:

791 KB
Pages:

44
Language:

English

User Guide

Table of Contents

Size:

176 KB
Pages:

2
Language:

English

Maintenance Manual

Table of Contents

Maintenance Manual

Size:

191 KB
Pages:

37
Language:

English

Maintenance Manual

Table of Contents

Table of Contents
2
Introduction
5
Zones
6
- ISDN zones
  6
  - Example:
    6
  - Area code rules
    7
- IP zones
  8
  - Gateway resource pool
    8
    - ISDN Zone
      8
Adding systems
10
Support for remote systems/SoHo systems
17
User permissions
21
- User Administration
  21
  - Site Administrator
    21
  - Video Unit Administrator
    21
  - Users
    21
  - User Information and preferences
    21
- Limiting access to Cisco TMS/Locking out a set of users
  22
- Groups
  22
  - Access to different parts of Cisco TMS
    23
- Users
  23
- Default Groups
  24
- Default System Access
  24
Phone Books
25
- Local Directory
  25
- Global Directory
  25
- Corporate Directory
  25
- Setting phone books on systems
  25
Cisco TMS features
27
- Operator conferences
  27
  - Operator conference features:
    27
  - How to set up an operator conference
    27
- Provisioning directory
  27
Troubleshooting the Cisco TMS components
29
- Phonebook (Corporate Directory) errors
  29
- TMSDatabaseScannerService
  29
  - Symptoms
    30
  - How to fix
    30
- TMSLiveService
  30
  - Symptoms
    30
  - How to fix
    30
- TMSPLCMDirectoryService
  31
  - Symptoms
    31
  - How to fix
    31
- TMSSchedulerService
  31
  - Symptoms
    31
  - How to fix
    31
- TMSSnmpService (formerly TMSWatchdogServiceStarter.exe)
  31
  - Symptoms
    32
  - How to fix
    32
- TMSServerDiagnosticsService
  32
  - Symptoms
    32
  - How to fix
    32
- Cisco TMS Database Management Service (optional)
  33
  - Symptoms
    33
  - How to fix
    33
- TMSAgentService
  33
  - Symptoms
    33
  - How to fix
    33
- The Web server
  33
  - TMS
    33
  - tms/public
    34
  - pwx
    34
  - XAPSite
    34
  - TMSConferenceAPI
    34
  - TMSAgent
    34
  - AnalyticalExtension (if utilized)
    34
  - Symptoms
    34
  - How to fix
    35
- Java Applet – Monitoring
  35
  - What it does
    35
  - Symptoms
    35
  - How to fix
    35
    - Authentication
      35
    - Java installation
      35
    - Proxy issues
      35
    - Slow or incomplete loading
      36
- The database
  36
  - Symptoms
    36
  - How to fix
    36
Related documents
38
Disclaimers and notices
39

Maintenance Manual

Size:

421 KB
Pages:

39
Language:

English

Maintenance Manual

Table of Contents

Introduction
4
Zones
5
- ISDN zones
  5
  - Example:
    5
  - Area code rules
    6
- IP zones
  7
  - Gateway resource pool
    7
    - ISDN Zone
      7
Adding systems
9
Support for remote systems/SoHo systems
16
User permissions
20
- User Administration
  20
  - Site Administrator
    20
  - Video Unit Administrator
    20
  - Users
    20
  - User information and preferences
    20
- Limiting access to Cisco TMS/Locking out a set of users
  21
- Groups
  22
  - Access to different parts of Cisco TMS
    22
- Users
  22
- Default Groups
  23
- Default System Access
  23
Phone books
24
- Local Directory
  24
- Global Directory
  24
- Corporate Directory
  24
- Setting phone books on systems
  24
Cisco TMS features
26
- Operator conferences
  26
  - Operator conference features:
    26
  - How to set up an operator conference
    26
- Provisioning directory
  27
Troubleshooting the Cisco TMS components
28
- Phone book (Corporate Directory) errors
  28
- TMSDatabaseScannerService
  28
  - Symptoms
    29
  - How to fix
    29
- TMSLiveService
  29
  - Symptoms
    29
  - How to fix
    29
- TMSPLCMDirectoryService
  30
  - Symptoms
    30
  - How to fix
    30
- TMSSchedulerService
  30
  - Symptoms
    30
  - How to fix
    30
- TMSSnmpService (formerly TMSWatchdogServiceStarter.exe)
  30
  - Symptoms
    31
  - How to fix
    31
- TMSServerDiagnosticsService
  31
  - Symptoms
    31
  - How to fix
    32
- TMSAgentService
  32
  - Symptoms
    32
  - How to fix
    32
- The web server
  32
  - TMS
    32
  - tms/public
    32
  - pwx
    32
  - XAPSite
    33
  - TMSConferenceAPI
    33
  - TMSAgent
    33
  - AnalyticsExtension (if utilized)
    33
  - Symptoms
    33
  - How to fix
    33
- Java Applet – Monitoring
  34
  - What it does
    34
  - Symptoms
    34
  - How to fix
    34
    - Authentication
      34
    - Java installation
      34
    - Proxy issues
      34
    - Slow or incomplete loading
      34
- The database
  35
  - Symptoms
    35
  - How to fix
    35
Bibliography
36

Maintenance Manual

Size:

426 KB
Pages:

37
Language:

English

Maintenance Manual

Table of Contents

Introduction
10
Cisco TMS overview
11
- Web page features and layout
  12
  - Portal
    13
  - Sitemap
    14
  - Cisco Scheduler
    14
- Cisco TMS components
  16
Setting up Cisco TMS
20
Routing
33
- Protocols and call control
  34
  - IP
    34
  - ISDN
    34
  - How call protocols are prioritized
    34
- What infrastructure does Cisco TMS use for routing?
  36
  - MCU
    36
  - ISDN Gateway
    36
  - Gatekeeper
    37
  - Cisco Unified Communications Manager
    37
  - Distribution
    38
- How zones work
  39
- Setting up an IP Zone
  41
  - Setting a zone on one or more systems
    41
- Setting up an ISDN zone
  42
System management overview
45
- Supported systems
  46
  - System types supported by Cisco TMS
    46
  - System locations
    46
- How endpoints are managed by Cisco TMS
  47
  - Cisco TMS controlled
    47
  - Cisco TMSPE provisioned
    47
  - Cisco Unified CM registered
    48
  - Room
    48
- Infrastructure systems
  49
  - Booking
    49
  - Monitoring
    49
  - Software versions
    49
- Systems behind a firewall/NAT
  50
  - Booking
    50
  - Statistics and monitoring
    50
  - Software upgrades
    50
  - Phone books
    51
  - Configuration templates
    51
  - Configuration backup and restore
    51
  - System replacement
    51
- How systems are added to Cisco TMS
  52
  - Automatic discovery
    52
  - Manual addition
    52
  - Through Cisco Unified CM
    52
  - Provisioning
    53
  - Pre-registration
    53
- How Cisco TMS communicates with managed systems
  54
  - The addresses that systems use to contact Cisco TMS
    54
  - System connectivity status
    54
- How persistent settings work
  57
Adding and managing systems
58
- Setting up default system folders
  59
- Adding systems
  60
- Managing systems
  72
- Navigator
  76
  - Folder actions
    76
  - Navigating the folder tree
    77
  - Endpoints
    78
  - Cisco VCS, legacy gatekeepers, and border controllers
    83
  - Cisco Unified CM
    90
  - Cisco TelePresence Supervisor MSE 8050
    93
  - TelePresence Conductor
    96
  - MCUs and TelePresence Server
    100
  - Gateways
    106
  - Content servers and recording servers
    109
  - Rooms and equipment
    113
  - Add Systems
    116
  - Folder and System Permissions
    119
- Ticketing Service
  121
  - Ticket statuses
    121
  - In-page system management
    121
- System Overview
  123
- Manage Dial Plan
  124
- Provisioning
  125
  - Users
    125
  - FindMe
    127
  - Devices
    128
- Configuration Backup
  129
  - Perform Backup
    129
  - Perform Restore
    129
  - Backup/Restore Activity Status
    130
- Configuration Templates
  131
- System Upgrade
  135
  - Cisco TMS systems
    135
  - Systems managed by the Provisioning Extension
    135
  - Upgrade modes
    135
  - Buttons for upgrading
    135
  - Select Software and Release Keys
    136
  - Software Manager
    136
  - System Upgrade Activity Status
    137
- Purge Systems
  139
- Event Notification Manager
  140
  - Select Event Types
    140
- System status reporting
  142
Booking
143
- Conference Basics
  144
- Booking a conference
  146
- New Conference
  150
  - Basic Settings
    150
  - Advanced Settings
    151
  - Participants tab
    152
  - Conference Information tab
    154
  - Connection Settings tab
    154
  - MCU Settings
    156
  - Cisco TelePresence Conductor Settings tab
    162
- List Conferences
  164
  - Query
    164
  - List Conference
    165
- List References
  167
  - Conferences and references
    167
  - Creating a reference
    167
  - Deleting references
    167
  - Sorting references
    167
  - Searching for references
    167
- Ad Hoc Booking
  168
- Participant Templates
  170
- Settings
  171
- Conference Templates
  172
  - Editing and using a conference template
    172
Monitoring
173
- Monitoring and managing conferences
  174
  - Conference Control Center
    174
  - Graphical Monitor
    174
  - Map Monitor
    175
- Operator conferences
  176
- Conference Control Center
  177
  - Search field and folder view
    177
  - Conference Overview
    178
  - Conference Events
    182
  - System Tickets
    182
  - Sound Alerts button
    182
- Graphical Monitor
  184
  - View folders and systems
    184
- Map Monitor
  186
  - Setting up an organization in Map Monitor
    186
  - Options in the background menu
    186
  - System icons
    188
  - System status
    188
Creating and managing phone books
189
- Phone book basics
  190
  - The role of phone book sources
    190
  - Hierarchical phone books
    190
  - Default source and phone book
    190
  - Phone book routing
    190
- Phone book types
  191
  - Corporate directory
    191
  - Global directory
    191
  - Local directory
    191
  - Setting the phone book type for all systems
    191
- Creating a phone book
  193
  - Creating a phone book hierarchy
    193
  - Alternate way of generating phone book
    194
- Granting access to phone books
  195
  - Cisco TMS users
    195
  - Provisioning users
    195
- Setting phone books on systems
  196
- Exporting contacts to a file
  197
- Manage Phone Books
  198
  - Sources
    198
  - Access Control
    199
- Manage Phone Book Sources
  200
- Phone Book and Source Activity Status
  209
Reporting
210
- Reporting basics
  211
  - Types of data
    211
  - How log purge settings affect reporting
    211
- Creating a report
  212
  - Exporting data to an Excel sheet
    213
- Using reporting templates
  214
- Call Detail Records
  216
  - What is a call detail record?
    216
  - Endpoints
    216
  - MCUs
    216
  - Gatekeeper and VCS
    216
  - Users
    217
  - Content Servers
    217
  - Gateways
    217
- Billing Code Statistics
  218
- Conferences
  219
  - Conference Statistics
    219
  - Conference Resources
    219
  - Events
    219
  - Scheduling Interfaces
    219
  - Bridging Methods
    220
- System
  221
  - Ticket Log
    221
  - Feedback Log
    221
  - Connection Error
    221
  - System Connection
    221
  - Authentication Failure
    221
  - Boot
    221
  - FTP Audit
    222
  - Low Battery on Remote Control
    222
- Network
  223
  - Packet Loss Log
    223
  - Packet Loss Conference
    223
  - Bandwidth Usage
    223
  - Network History
    223
- Return on Investment
  224
  - Calculating ROI
    224
- CO2 Savings
  225
  - Calculating CO2 Savings
    225
Administrative Tools
226
- Configuration
  227
  - General Settings
    227
  - Network Settings
    229
  - Email Settings
    234
  - Edit Email Templates
    234
  - Conference Settings
    235
  - Statistics Settings
    240
  - Provisioning Extension Settings
    241
  - Manage Ticket Error Levels
    242
  - Manage Event Notification Error Levels
    247
- User Administration
  248
  - Groups
    248
  - Users
    254
  - Default Groups
    257
  - Default System Permissions
    257
- Locations
  258
  - ISDN Zones
    258
  - IP Zones
    259
- Billing Codes
  261
  - Manage Billing Codes
    261
  - Billing Codes Activity Status
    262
- Activity Status
  263
- Analytics Extension
  264
- TMS Server Maintenance
  265
- TMS Tickets
  268
- Provisioning Extension Diagnostics
  269
  - Alarms
    269
  - System Status
    269
  - VCS Communication
    269
- Audit Log
  271
TMS Tools
273
- Configuration
  274
  - Database Connection Settings
    274
  - Directory Locations
    276
- Security Settings
  277
  - Encryption Key
    277
  - TLS Client Certificates
    277
  - Advanced Security Settings
    277
- Utilities
  279
  - Change User Domain
    279
  - Generate Phone Book
    279
- Diagnostic Tools
  280
  - SNMP Connectivity Checking Tool
    280
  - Scan Database for Encryption Key Mismatch
    280
Redundant deployments
281
Troubleshooting
302
Bibliography
319

Maintenance Manual

Size:

6.42 MB
Pages:

320
Language:

English

Maintenance Manual

Table of Contents

Introduction
11
Cisco TMS overview
12
- Web page features and layout
  13
  - Portal
    14
  - Sitemap
    15
- Cisco TMS components
  16
Setting up Cisco TMS
20
Routing
38
- Introduction to routing
  39
  - The Main participant
    40
- Protocols and call control
  42
  - IP
    42
  - ISDN
    42
  - How call protocols are prioritized
    42
- What infrastructure does Cisco TMS use for routing?
  44
  - MCU
    44
  - Cisco TelePresence Conductor
    46
  - Gatekeeper
    46
  - ISDN Gateway
    46
  - Cisco Unified Communications Manager
    47
- How zones work
  48
- Setting up an IP Zone
  50
  - Setting a zone on one or more systems
    50
- Setting up an ISDN zone
  51
System management overview
54
- Supported systems
  55
  - System types supported by Cisco TMS
    55
  - System locations
    55
- How endpoints are managed by Cisco TMS
  56
  - Cisco TMS controlled
    56
  - Cisco TMSPE provisioned
    56
  - Cisco Unified CM registered
    57
  - Room
    57
  - Changing management modes
    57
- Infrastructure systems
  58
  - Booking
    58
  - Monitoring
    58
  - Software versions
    58
- Systems behind a firewall/NAT
  59
  - Booking
    59
  - Statistics and monitoring
    59
  - Software upgrades
    59
  - Phone books
    60
  - Configuration templates
    60
  - Configuration backup and restore
    60
  - System replacement
    60
- How systems are added to Cisco TMS
  61
  - Automatic discovery
    61
  - Manual addition
    61
  - Through Cisco Unified CM
    61
  - Provisioning
    62
  - Pre-registration
    62
- How Cisco TMS communicates with managed systems
  63
  - The addresses that systems use to contact Cisco TMS
    63
  - System connectivity status
    63
- How persistent settings work
  66
Adding and managing systems
67
- Setting up default system folders
  68
- Adding systems
  69
- Managing systems
  76
- Navigator
  80
  - Folder actions
    80
  - Navigating the folder tree
    81
  - Endpoints
    82
  - Cisco VCS, legacy gatekeepers, and border controllers
    87
  - Cisco Unified CM
    93
  - Cisco TelePresence Supervisor MSE 8050
    96
  - TelePresence Conductor
    100
  - MCUs and TelePresence Server
    104
  - Gateways
    110
  - Content servers and recording servers
    113
  - Rooms and equipment
    117
  - Add Systems
    120
  - Folder and System Permissions
    123
- Ticketing Service
  125
  - Ticket statuses
    125
  - In-page system management
    125
- System Overview
  127
- Manage Dial Plan
  128
- Provisioning
  129
  - Users
    129
  - FindMe
    131
  - Devices
    132
- Configuration Backup
  133
  - Perform Backup
    133
  - Perform Restore
    133
  - Backup/Restore Activity Status
    134
- Configuration Templates
  135
- System Upgrade
  139
  - Cisco TMS systems
    139
  - Systems managed by the Provisioning Extension
    139
  - Upgrade modes
    139
  - Buttons for upgrading
    139
  - Select Software and Release Keys
    140
  - Software Manager
    140
  - System Upgrade Activity Status
    141
- Purge Systems
  143
- Event Notification Manager
  144
  - Select Event Types
    144
- System status reporting
  146
Booking
147
- Conference Basics
  148
  - What is a conference?
    148
  - What is a participant?
    148
  - What is a Video Conference Master?
    148
  - Routing and MCUs
    148
  - Port usage on MCUs
    148
  - How are conference layout options controlled?
    149
- Booking a conference
  150
- New Conference
  155
  - Basic Settings
    155
  - Advanced Settings
    156
  - Participants tab
    158
  - WebEx Details tab
    159
  - Connection Settings tab
    159
  - MCU Settings tab
    161
  - TelePresence Conductor Settings tab
    161
  - Conference Information tab
    161
  - Webex Details tab
    161
  - MCU Settings
    161
  - Cisco TelePresence Conductor Settings
    168
- List Conferences
  170
  - Time zone display
    170
  - Query
    170
  - List Conference
    171
  - View Conference
    172
- List References
  173
  - Conferences and references
    173
  - Creating a reference
    173
  - Deleting references
    173
  - Sorting references
    173
  - Searching for references
    173
- Ad Hoc Booking
  174
- Participant Templates
  176
- Conference Templates
  179
  - Editing and using a conference template
    179
Monitoring
180
- Monitoring and managing conferences
  181
  - Conference Control Center
    181
  - Graphical Monitor
    181
  - Map Monitor
    182
- Operator conferences
  183
- Conference Control Center
  184
  - Search field and folder view
    184
  - Conference Overview
    185
  - Conference Events
    189
  - System Tickets
    189
  - Sound Alerts button
    189
- Graphical Monitor
  191
  - View folders and systems
    191
- Map Monitor
  193
  - Setting up an organization in Map Monitor
    193
  - Options in the background menu
    193
  - System icons
    195
  - System status
    195
Creating and managing phone books
196
- Phone book basics
  197
  - The role of phone book sources
    197
  - Hierarchical phone books
    197
  - Default source and phone book
    197
  - Phone book routing
    197
- Phone book types
  198
  - Corporate directory
    198
  - Global directory
    198
  - Local directory
    198
  - Setting the phone book type for all systems
    198
- Creating a phone book
  200
  - Creating a phone book hierarchy
    200
  - Alternate way of generating phone book
    201
- Granting access to phone books
  202
  - Cisco TMS users
    202
  - Provisioning users
    202
- Setting phone books on systems
  203
- Exporting contacts to a file
  204
- Manage Phone Books
  205
  - Sources
    205
  - Access Control
    206
- Manage Phone Book Sources
  207
- Phone Book and Source Activity Status
  216
Reporting
217
- Reporting basics
  218
  - Types of data
    218
  - How log purge settings affect reporting
    218
- Creating a report
  219
  - Exporting data to an Excel sheet
    220
- Using reporting templates
  221
- Call Detail Records
  223
  - What is a call detail record?
    223
  - Endpoints
    223
  - MCUs
    223
  - Gatekeeper and VCS
    223
  - Users
    224
  - Content Servers
    224
  - Gateways
    224
- Billing Code Statistics
  225
- Conferences
  226
  - Conference Statistics
    226
  - Conference Resources
    226
  - Events
    226
  - Scheduling Interfaces
    226
  - Bridging Methods
    227
- System
  228
  - Ticket Log
    228
  - Feedback Log
    228
  - Connection Error
    228
  - System Connection
    228
  - Authentication Failure
    228
  - Boot
    228
  - FTP Audit
    229
  - Low Battery on Remote Control
    229
- Network
  230
  - Packet Loss Log
    230
  - Packet Loss Conference
    230
  - Bandwidth Usage
    230
  - Network History
    230
- Return on Investment
  231
  - Calculating ROI
    231
- CO2 Savings
  232
  - Calculating CO2 Savings
    232
Administrative Tools
233
- Configuration
  234
  - General Settings
    234
  - Network Settings
    236
  - Email Settings
    241
  - Edit Email Templates
    242
  - Conference Settings
    248
  - WebEx Settings
    253
  - Statistics Settings
    256
  - Provisioning Extension Settings
    256
  - Manage Ticket Error Levels
    258
  - Manage Event Notification Error Levels
    263
- User Administration
  264
  - Groups
    264
  - Users
    270
  - Default Groups
    272
  - Default System Permissions
    273
- Locations
  274
  - ISDN Zones
    274
  - IP Zones
    275
- Billing Codes
  277
  - Manage Billing Codes
    277
  - Billing Codes Activity Status
    278
- Activity Status
  279
- Analytics Extension
  280
- TMS Server Maintenance
  281
- TMS Tickets
  284
- Provisioning Extension Diagnostics
  285
  - Alarms
    285
  - System Status
    285
  - VCS Communication
    285
- Audit Log
  287
TMS Tools
289
- Configuration
  290
  - Database Connection Settings
    290
  - Directory Locations
    292
- Security Settings
  293
  - Encryption Key
    293
  - TLS Client Certificates
    293
  - Advanced Security Settings
    293
- Utilities
  295
  - Change User Domain
    295
  - Generate Phone Book
    295
- Diagnostic Tools
  296
  - SNMP Connectivity Checking Tool
    296
  - Scan Database for Encryption Key Mismatch
    296
Redundant deployments
297
Troubleshooting
318
- Using the logs
  319
  - Downloading log files
    319
  - Locating the logs on the server
    319
  - Log overview
    319
  - Changing the log levels
    321
  - Reading the logs
    322
- Website scenarios
  324
  - Cisco TMS does not load
    324
- System scenarios
  326
- Conference scenarios
  328
  - Call does not start
    328
- Java applet scenarios
  329
- Phone book scenarios
  332
  - Phone book (Corporate Directory) errors
    332
  - Polycom endpoints do not get phone books
    332
- Reporting scenarios
  333
- Cause Codes
  336
Bibliography
340
Accessibility notice
341

Maintenance Manual

Size:

5.45 MB
Pages:

342
Language:

English

Maintenance Manual

Table of Contents

Introduction
10
Cisco TMS overview
11
- Web page features and layout
  12
  - Portal
    13
  - Sitemap
    14
- Cisco TMS components
  15
Setting up Cisco TMS
19
Routing
37
- Introduction to routing
  38
  - The Main participant
    39
- Protocols and call control
  41
  - IP
    41
  - ISDN
    41
  - How call protocols are prioritized
    41
- What infrastructure does Cisco TMS use for routing?
  43
  - MCU
    43
  - Distribution
    43
  - Cisco TelePresence Conductor
    44
  - Gatekeeper
    44
  - ISDN Gateway
    45
  - Cisco Unified Communications Manager
    45
- How zones work
  46
- Setting up an IP Zone
  48
  - Setting a zone on one or more systems
    48
- Setting up an ISDN zone
  49
System management overview
52
- Supported systems
  53
  - System types supported by Cisco TMS
    53
  - System locations
    53
- How endpoints are managed by Cisco TMS
  54
  - Cisco TMS controlled
    54
  - Cisco TMSPE provisioned
    54
  - Cisco Unified CM registered
    55
  - Room
    55
- Infrastructure systems
  56
  - Booking
    56
  - Monitoring
    56
  - Software versions
    56
- Systems behind a firewall/NAT
  57
  - Booking
    57
  - Statistics and monitoring
    57
  - Software upgrades
    57
  - Phone books
    58
  - Configuration templates
    58
  - Configuration backup and restore
    58
  - System replacement
    58
- How systems are added to Cisco TMS
  59
  - Automatic discovery
    59
  - Manual addition
    59
  - Through Cisco Unified CM
    59
  - Provisioning
    60
  - Pre-registration
    60
- How Cisco TMS communicates with managed systems
  61
  - The addresses that systems use to contact Cisco TMS
    61
  - System connectivity status
    61
- How persistent settings work
  64
Adding and managing systems
65
- Setting up default system folders
  66
- Adding systems
  67
- Managing systems
  74
- Navigator
  78
  - Folder actions
    78
  - Navigating the folder tree
    79
  - Endpoints
    80
  - Cisco VCS, legacy gatekeepers, and border controllers
    85
  - Cisco Unified CM
    92
  - Cisco TelePresence Supervisor MSE 8050
    95
  - TelePresence Conductor
    98
  - MCUs and TelePresence Server
    102
  - Gateways
    108
  - Content servers and recording servers
    111
  - Rooms and equipment
    115
  - Add Systems
    118
  - Folder and System Permissions
    121
- Ticketing Service
  123
  - Ticket statuses
    123
  - In-page system management
    123
- System Overview
  125
- Manage Dial Plan
  126
- Provisioning
  127
  - Users
    127
  - FindMe
    129
  - Devices
    130
- Configuration Backup
  131
  - Perform Backup
    131
  - Perform Restore
    131
  - Backup/Restore Activity Status
    132
- Configuration Templates
  133
- System Upgrade
  137
  - Cisco TMS systems
    137
  - Systems managed by the Provisioning Extension
    137
  - Upgrade modes
    137
  - Buttons for upgrading
    137
  - Select Software and Release Keys
    138
  - Software Manager
    138
  - System Upgrade Activity Status
    139
- Purge Systems
  141
- Event Notification Manager
  142
  - Select Event Types
    142
- System status reporting
  144
Booking
145
- Conference Basics
  146
  - What is a conference?
    146
  - What is a participant?
    146
  - What is a Video Conference Master?
    146
  - Routing and MCUs
    146
  - Port usage on MCUs
    146
  - How are conference layout options controlled?
    147
- Booking a conference
  148
- New Conference
  153
  - Basic Settings
    153
  - Advanced Settings
    154
  - Participants tab
    156
  - Conference Information tab
    157
  - Connection Settings tab
    157
  - MCU Settings
    159
  - Cisco TelePresence Conductor Settings tab
    165
- List Conferences
  167
  - Time zone display
    167
  - Query
    167
  - List Conference
    168
- List References
  170
  - Conferences and references
    170
  - Creating a reference
    170
  - Deleting references
    170
  - Sorting references
    170
  - Searching for references
    170
- Ad Hoc Booking
  171
- Participant Templates
  173
- Settings
  174
- Conference Templates
  175
  - Editing and using a conference template
    175
Monitoring
176
- Monitoring and managing conferences
  177
  - Conference Control Center
    177
  - Graphical Monitor
    177
  - Map Monitor
    178
- Operator conferences
  179
- Conference Control Center
  180
  - Search field and folder view
    180
  - Conference Overview
    181
  - Conference Events
    185
  - System Tickets
    185
  - Sound Alerts button
    185
- Graphical Monitor
  187
  - View folders and systems
    187
- Map Monitor
  189
  - Setting up an organization in Map Monitor
    189
  - Options in the background menu
    189
  - System icons
    191
  - System status
    191
Creating and managing phone books
192
- Phone book basics
  193
  - The role of phone book sources
    193
  - Hierarchical phone books
    193
  - Default source and phone book
    193
  - Phone book routing
    193
- Phone book types
  194
  - Corporate directory
    194
  - Global directory
    194
  - Local directory
    194
  - Setting the phone book type for all systems
    194
- Creating a phone book
  196
  - Creating a phone book hierarchy
    196
  - Alternate way of generating phone book
    197
- Granting access to phone books
  198
  - Cisco TMS users
    198
  - Provisioning users
    198
- Setting phone books on systems
  199
- Exporting contacts to a file
  200
- Manage Phone Books
  201
  - Sources
    201
  - Access Control
    202
- Manage Phone Book Sources
  203
- Phone Book and Source Activity Status
  212
Reporting
213
- Reporting basics
  214
  - Types of data
    214
  - How log purge settings affect reporting
    214
- Creating a report
  215
  - Exporting data to an Excel sheet
    216
- Using reporting templates
  217
- Call Detail Records
  219
  - What is a call detail record?
    219
  - Endpoints
    219
  - MCUs
    219
  - Gatekeeper and VCS
    219
  - Users
    220
  - Content Servers
    220
  - Gateways
    220
- Billing Code Statistics
  221
- Conferences
  222
  - Conference Statistics
    222
  - Conference Resources
    222
  - Events
    222
  - Scheduling Interfaces
    222
  - Bridging Methods
    223
- System
  224
  - Ticket Log
    224
  - Feedback Log
    224
  - Connection Error
    224
  - System Connection
    224
  - Authentication Failure
    224
  - Boot
    224
  - FTP Audit
    225
  - Low Battery on Remote Control
    225
- Network
  226
  - Packet Loss Log
    226
  - Packet Loss Conference
    226
  - Bandwidth Usage
    226
  - Network History
    226
- Return on Investment
  227
  - Calculating ROI
    227
- CO2 Savings
  228
  - Calculating CO2 Savings
    228
Administrative Tools
229
- Configuration
  230
  - General Settings
    230
  - Network Settings
    232
  - Email Settings
    237
  - Edit Email Templates
    238
  - Conference Settings
    244
  - WebEx Settings
    249
  - Statistics Settings
    251
  - Provisioning Extension Settings
    252
  - Manage Ticket Error Levels
    254
  - Manage Event Notification Error Levels
    259
- User Administration
  260
  - Groups
    260
  - Users
    266
  - Default Groups
    268
  - Default System Permissions
    269
- Locations
  270
  - ISDN Zones
    270
  - IP Zones
    271
- Billing Codes
  273
  - Manage Billing Codes
    273
  - Billing Codes Activity Status
    274
- Activity Status
  275
- Analytics Extension
  276
- TMS Server Maintenance
  277
- TMS Tickets
  280
- Provisioning Extension Diagnostics
  281
  - Alarms
    281
  - System Status
    281
  - VCS Communication
    281
- Audit Log
  283
TMS Tools
285
- Configuration
  286
  - Database Connection Settings
    286
  - Directory Locations
    288
- Security Settings
  289
  - Encryption Key
    289
  - TLS Client Certificates
    289
  - Advanced Security Settings
    289
- Utilities
  291
  - Change User Domain
    291
  - Generate Phone Book
    291
- Diagnostic Tools
  292
  - SNMP Connectivity Checking Tool
    292
  - Scan Database for Encryption Key Mismatch
    292
Redundant deployments
293
Troubleshooting
314
Bibliography
331

Maintenance Manual

Size:

7.08 MB
Pages:

332
Language:

English

Maintenance Manual

Table of Contents

Introduction
11
Cisco TMS overview
12
- Web page features and layout
  13
  - Portal
    14
  - Sitemap
    15
- Cisco TMS components
  16
Setting up Cisco TMS
20
Routing
38
- Introduction to routing
  39
  - The Main participant
    40
  - Allocation
    41
- Protocols and call control
  42
  - IP
    42
  - ISDN
    42
  - How call protocols are prioritized
    42
- What infrastructure does Cisco TMS use for routing?
  44
  - MCU
    44
  - Cisco TelePresence Conductor
    46
  - Gatekeeper
    46
  - ISDN Gateway
    46
  - Cisco Unified Communications Manager
    47
- How zones work
  48
- Setting up an IP Zone
  50
  - Setting a zone on one or more systems
    50
- Setting up an ISDN zone
  51
System management overview
54
- Supported systems
  55
  - System types supported by Cisco TMS
    55
  - System locations
    55
- How endpoints are managed by Cisco TMS
  56
  - Cisco TMS controlled
    56
  - Cisco TMSPE provisioned
    56
  - Cisco Unified CM registered
    57
  - Room
    57
  - Changing management modes
    57
- Infrastructure systems
  58
  - Booking
    58
  - Monitoring
    58
  - Software versions
    58
- Systems behind a firewall/NAT
  59
  - Booking
    59
  - Statistics and monitoring
    59
  - Software upgrades
    59
  - Phone books
    60
  - Configuration templates
    60
  - Configuration backup and restore
    60
  - System replacement
    60
- How systems are added to Cisco TMS
  61
  - Automatic discovery
    61
  - Manual addition
    61
  - Through Cisco Unified CM
    61
  - Provisioning
    62
  - Pre-registration
    62
- How Cisco TMS communicates with managed systems
  63
  - The addresses that systems use to contact Cisco TMS
    63
  - System connectivity status
    63
- How persistent settings work
  66
Adding and managing systems
67
- Setting up default system folders
  68
- Adding systems
  69
- Managing systems
  76
- Navigator
  80
  - Folder actions
    80
  - Navigating the folder tree
    81
  - Endpoints
    82
  - Cisco VCS, legacy gatekeepers, and border controllers
    87
  - Cisco Unified CM
    93
  - Cisco TelePresence Supervisor MSE 8050
    96
  - TelePresence Conductor
    100
  - MCUs and TelePresence Server
    104
  - Gateways
    110
  - Content servers and recording servers
    113
  - Rooms and equipment
    117
  - Add Systems
    120
  - Folder and System Permissions
    123
- Ticketing Service
  125
  - Ticket statuses
    125
  - In-page system management
    125
- System Overview
  127
- Manage Dial Plan
  128
- Provisioning
  129
  - Users
    129
  - FindMe
    131
  - Devices
    132
- Configuration Backup
  133
  - Perform Backup
    133
  - Perform Restore
    133
  - Backup/Restore Activity Status
    134
- Configuration Templates
  135
- System Upgrade
  139
  - Cisco TMS systems
    139
  - Systems managed by the Provisioning Extension
    139
  - Upgrade modes
    139
  - Buttons for upgrading
    139
  - Select Software and Release Keys
    140
  - Software Manager
    140
  - System Upgrade Activity Status
    141
- Purge Systems
  143
- Event Notification Manager
  144
  - Select Event Types
    144
- System status reporting
  146
Booking
147
- Conference Basics
  148
  - What is a conference?
    148
  - What is a participant?
    148
  - What is a Video Conference Master?
    148
  - Routing and MCUs
    148
  - Port usage on MCUs
    148
  - How are conference layout options controlled?
    149
- Booking a conference
  150
- New Conference
  155
  - Basic Settings
    155
  - Advanced Settings
    156
  - Participants tab
    158
  - WebEx Details tab
    159
  - Connection Settings tab
    159
  - MCU Settings tab
    161
  - TelePresence Conductor Settings tab
    161
  - Conference Information tab
    161
  - Webex Details tab
    161
  - MCU Settings
    161
  - Cisco TelePresence Conductor Settings
    168
- List Conferences
  170
  - Time zone display
    170
  - Query
    170
  - List Conference
    171
  - View Conference
    172
- List References
  173
  - Conferences and references
    173
  - Creating a reference
    173
  - Deleting references
    173
  - Sorting references
    173
  - Searching for references
    173
- Ad Hoc Booking
  174
- Participant Templates
  176
- Conference Templates
  179
  - Editing and using a conference template
    179
Monitoring
180
- Monitoring and managing conferences
  181
  - Conference Control Center
    181
  - Graphical Monitor
    181
  - Map Monitor
    182
- Operator conferences
  183
- Conference Control Center
  184
  - Search field and folder view
    184
  - Conference Overview
    185
  - Conference Events
    189
  - System Tickets
    189
  - Sound Alerts button
    189
- Graphical Monitor
  191
  - View folders and systems
    191
- Map Monitor
  193
  - Setting up an organization in Map Monitor
    193
  - Options in the background menu
    193
  - System icons
    195
  - System status
    195
Creating and managing phone books
196
- Phone book basics
  197
  - The role of phone book sources
    197
  - Hierarchical phone books
    197
  - Default source and phone book
    197
  - Phone book routing
    197
- Phone book types
  198
  - Corporate directory
    198
  - Global directory
    198
  - Local directory
    198
  - Setting the phone book type for all systems
    198
- Creating a phone book
  200
  - Creating a phone book hierarchy
    200
  - Alternate way of generating phone book
    201
- Granting access to phone books
  202
  - Cisco TMS users
    202
  - Provisioning users
    202
- Setting phone books on systems
  203
- Exporting contacts to a file
  204
- Manage Phone Books
  205
  - Sources
    205
  - Access Control
    206
- Manage Phone Book Sources
  207
- Phone Book and Source Activity Status
  216
Reporting
217
- Reporting basics
  218
  - Types of data
    218
  - How log purge settings affect reporting
    218
- Creating a report
  219
  - Exporting data to an Excel sheet
    220
- Using reporting templates
  221
- Call Detail Records
  223
  - What is a call detail record?
    223
  - Endpoints
    223
  - MCUs
    223
  - Gatekeeper and VCS
    223
  - Users
    224
  - Content Servers
    224
  - Gateways
    224
- Billing Code Statistics
  225
- Conferences
  226
  - Conference Statistics
    226
  - Conference Resources
    226
  - Events
    226
  - Scheduling Interfaces
    226
  - Bridging Methods
    227
- System
  228
  - Ticket Log
    228
  - Feedback Log
    228
  - Connection Error
    228
  - System Connection
    228
  - Authentication Failure
    228
  - Boot
    228
  - FTP Audit
    229
  - Low Battery on Remote Control
    229
- Network
  230
  - Packet Loss Log
    230
  - Packet Loss Conference
    230
  - Bandwidth Usage
    230
  - Network History
    230
- Return on Investment
  231
  - Calculating ROI
    231
- CO2 Savings
  232
  - Calculating CO2 Savings
    232
Administrative Tools
233
- Configuration
  234
  - General Settings
    234
  - Network Settings
    236
  - Email Settings
    241
  - Edit Email Templates
    242
  - Conference Settings
    248
  - WebEx Settings
    253
  - Statistics Settings
    256
  - Provisioning Extension Settings
    256
  - Manage Ticket Error Levels
    258
  - Manage Event Notification Error Levels
    263
- User Administration
  264
  - Groups
    264
  - Users
    270
  - Default Groups
    272
  - Default System Permissions
    273
- Locations
  274
  - ISDN Zones
    274
  - IP Zones
    275
- Billing Codes
  277
  - Manage Billing Codes
    277
  - Billing Codes Activity Status
    278
- Activity Status
  279
- Analytics Extension
  280
- TMS Server Maintenance
  281
- TMS Tickets
  284
- Provisioning Extension Diagnostics
  285
  - Alarms
    285
  - System Status
    285
  - VCS Communication
    285
- Audit Log
  287
TMS Tools
289
- Configuration
  290
  - Database Connection Settings
    290
  - Directory Locations
    292
- Security Settings
  293
  - Encryption Key
    293
  - TLS Client Certificates
    293
  - Advanced Security Settings
    293
- Utilities
  295
  - Change User Domain
    295
  - Generate Phone Book
    295
- Diagnostic Tools
  296
  - SNMP Connectivity Checking Tool
    296
  - Scan Database for Encryption Key Mismatch
    296
Redundant deployments
297
Troubleshooting
318
- Using the logs
  319
  - Downloading log files
    319
  - Locating the logs on the server
    319
  - Log overview
    319
  - Changing the log levels
    321
  - Reading the logs
    322
- Website scenarios
  324
  - Cisco TMS does not load
    324
- System scenarios
  326
- Conference scenarios
  328
  - Call does not start
    328
- Java applet scenarios
  329
- Phone book scenarios
  332
  - Phone book (Corporate Directory) errors
    332
  - Polycom endpoints do not get phone books
    332
- Reporting scenarios
  333
- Cause Codes
  336
Bibliography
340
Accessibility notice
341

Maintenance Manual

Size:

4.58 MB
Pages:

342
Language:

English

Maintenance Manual

Table of Contents

Introduction
11
Cisco TMS overview
12
- Web page features and layout
  13
  - Portal
    14
  - Sitemap
    15
- Cisco TMS components
  16
Setting up Cisco TMS
20
Routing
38
- Introduction to routing
  39
  - The Main participant
    40
- Protocols and call control
  42
  - IP
    42
  - ISDN
    42
  - How call protocols are prioritized
    42
- What infrastructure does Cisco TMS use for routing?
  44
  - MCU
    44
  - Distribution
    44
  - Cisco TelePresence Conductor
    45
  - Gatekeeper
    45
  - ISDN Gateway
    46
  - Cisco Unified Communications Manager
    46
- How zones work
  47
- Setting up an IP Zone
  49
  - Setting a zone on one or more systems
    49
- Setting up an ISDN zone
  50
System management overview
53
- Supported systems
  54
  - System types supported by Cisco TMS
    54
  - System locations
    54
- How endpoints are managed by Cisco TMS
  55
  - Cisco TMS controlled
    55
  - Cisco TMSPE provisioned
    55
  - Cisco Unified CM registered
    56
  - Room
    56
  - Changing management modes
    56
- Infrastructure systems
  57
  - Booking
    57
  - Monitoring
    57
  - Software versions
    57
- Systems behind a firewall/NAT
  58
  - Booking
    58
  - Statistics and monitoring
    58
  - Software upgrades
    58
  - Phone books
    59
  - Configuration templates
    59
  - Configuration backup and restore
    59
  - System replacement
    59
- How systems are added to Cisco TMS
  60
  - Automatic discovery
    60
  - Manual addition
    60
  - Through Cisco Unified CM
    60
  - Provisioning
    61
  - Pre-registration
    61
- How Cisco TMS communicates with managed systems
  62
  - The addresses that systems use to contact Cisco TMS
    62
  - System connectivity status
    62
- How persistent settings work
  65
Adding and managing systems
66
- Setting up default system folders
  67
- Adding systems
  68
- Managing systems
  75
- Navigator
  79
  - Folder actions
    79
  - Navigating the folder tree
    80
  - Endpoints
    81
  - Cisco VCS, legacy gatekeepers, and border controllers
    86
  - Cisco Unified CM
    93
  - Cisco TelePresence Supervisor MSE 8050
    96
  - TelePresence Conductor
    99
  - MCUs and TelePresence Server
    103
  - Gateways
    109
  - Content servers and recording servers
    112
  - Rooms and equipment
    116
  - Add Systems
    119
  - Folder and System Permissions
    122
- Ticketing Service
  124
  - Ticket statuses
    124
  - In-page system management
    124
- System Overview
  126
- Manage Dial Plan
  127
- Provisioning
  128
  - Users
    128
  - FindMe
    130
  - Devices
    131
- Configuration Backup
  132
  - Perform Backup
    132
  - Perform Restore
    132
  - Backup/Restore Activity Status
    133
- Configuration Templates
  134
- System Upgrade
  138
  - Cisco TMS systems
    138
  - Systems managed by the Provisioning Extension
    138
  - Upgrade modes
    138
  - Buttons for upgrading
    138
  - Select Software and Release Keys
    139
  - Software Manager
    139
  - System Upgrade Activity Status
    140
- Purge Systems
  142
- Event Notification Manager
  143
  - Select Event Types
    143
- System status reporting
  145
Booking
146
- Conference Basics
  147
  - What is a conference?
    147
  - What is a participant?
    147
  - What is a Video Conference Master?
    147
  - Routing and MCUs
    147
  - Port usage on MCUs
    147
  - How are conference layout options controlled?
    148
- Booking a conference
  149
- New Conference
  154
  - Basic Settings
    154
  - Advanced Settings
    155
  - Participants tab
    157
  - WebEx Details tab
    158
  - Connection Settings tab
    158
  - MCU Settings tab
    160
  - TelePresence Conductor Settings tab
    160
  - Conference Information tab
    160
  - Webex Details tab
    160
  - MCU Settings
    160
  - Cisco TelePresence Conductor Settings
    167
- List Conferences
  169
  - Time zone display
    169
  - Query
    169
  - List Conference
    170
  - View Conference
    171
- List References
  172
  - Conferences and references
    172
  - Creating a reference
    172
  - Deleting references
    172
  - Sorting references
    172
  - Searching for references
    172
- Ad Hoc Booking
  173
- Participant Templates
  175
- Settings
  176
- Conference Templates
  177
  - Editing and using a conference template
    177
Monitoring
178
- Monitoring and managing conferences
  179
  - Conference Control Center
    179
  - Graphical Monitor
    179
  - Map Monitor
    180
- Operator conferences
  181
- Conference Control Center
  182
  - Search field and folder view
    182
  - Conference Overview
    183
  - Conference Events
    187
  - System Tickets
    187
  - Sound Alerts button
    187
- Graphical Monitor
  189
  - View folders and systems
    189
- Map Monitor
  191
  - Setting up an organization in Map Monitor
    191
  - Options in the background menu
    191
  - System icons
    193
  - System status
    193
Creating and managing phone books
194
- Phone book basics
  195
  - The role of phone book sources
    195
  - Hierarchical phone books
    195
  - Default source and phone book
    195
  - Phone book routing
    195
- Phone book types
  196
  - Corporate directory
    196
  - Global directory
    196
  - Local directory
    196
  - Setting the phone book type for all systems
    196
- Creating a phone book
  198
  - Creating a phone book hierarchy
    198
  - Alternate way of generating phone book
    199
- Granting access to phone books
  200
  - Cisco TMS users
    200
  - Provisioning users
    200
- Setting phone books on systems
  201
- Exporting contacts to a file
  202
- Manage Phone Books
  203
  - Sources
    203
  - Access Control
    204
- Manage Phone Book Sources
  205
- Phone Book and Source Activity Status
  214
Reporting
215
- Reporting basics
  216
  - Types of data
    216
  - How log purge settings affect reporting
    216
- Creating a report
  217
  - Exporting data to an Excel sheet
    218
- Using reporting templates
  219
- Call Detail Records
  221
  - What is a call detail record?
    221
  - Endpoints
    221
  - MCUs
    221
  - Gatekeeper and VCS
    221
  - Users
    222
  - Content Servers
    222
  - Gateways
    222
- Billing Code Statistics
  223
- Conferences
  224
  - Conference Statistics
    224
  - Conference Resources
    224
  - Events
    224
  - Scheduling Interfaces
    224
  - Bridging Methods
    225
- System
  226
  - Ticket Log
    226
  - Feedback Log
    226
  - Connection Error
    226
  - System Connection
    226
  - Authentication Failure
    226
  - Boot
    226
  - FTP Audit
    227
  - Low Battery on Remote Control
    227
- Network
  228
  - Packet Loss Log
    228
  - Packet Loss Conference
    228
  - Bandwidth Usage
    228
  - Network History
    228
- Return on Investment
  229
  - Calculating ROI
    229
- CO2 Savings
  230
  - Calculating CO2 Savings
    230
Administrative Tools
231
- Configuration
  232
  - General Settings
    232
  - Network Settings
    234
  - Email Settings
    239
  - Edit Email Templates
    240
  - Conference Settings
    246
  - WebEx Settings
    251
  - Statistics Settings
    254
  - Provisioning Extension Settings
    254
  - Manage Ticket Error Levels
    256
  - Manage Event Notification Error Levels
    261
- User Administration
  262
  - Groups
    262
  - Users
    268
  - Default Groups
    270
  - Default System Permissions
    271
- Locations
  272
  - ISDN Zones
    272
  - IP Zones
    273
- Billing Codes
  275
  - Manage Billing Codes
    275
  - Billing Codes Activity Status
    276
- Activity Status
  277
- Analytics Extension
  278
- TMS Server Maintenance
  279
- TMS Tickets
  282
- Provisioning Extension Diagnostics
  283
  - Alarms
    283
  - System Status
    283
  - VCS Communication
    283
- Audit Log
  285
TMS Tools
287
- Configuration
  288
  - Database Connection Settings
    288
  - Directory Locations
    290
- Security Settings
  291
  - Encryption Key
    291
  - TLS Client Certificates
    291
  - Advanced Security Settings
    291
- Utilities
  293
  - Change User Domain
    293
  - Generate Phone Book
    293
- Diagnostic Tools
  294
  - SNMP Connectivity Checking Tool
    294
  - Scan Database for Encryption Key Mismatch
    294
Redundant deployments
295
Troubleshooting
316
- Using the logs
  317
  - Downloading log files
    317
  - Locating the logs on the server
    317
  - Log overview
    317
  - Changing the log levels
    319
  - Reading the logs
    320
- Website scenarios
  322
  - Cisco TMS does not load
    322
- System scenarios
  324
- Conference scenarios
  326
  - Call does not start
    326
- Java applet scenarios
  327
- Phone book scenarios
  330
  - Phone book (Corporate Directory) errors
    330
  - Polycom endpoints do not get phone books
    330
- Reporting scenarios
  331
- Cause Codes
  334
Bibliography
338
Accessibility notice
339

Maintenance Manual

Size:

5.43 MB
Pages:

340
Language:

English

Maintenance Manual

Table of Contents

Introduction
10
- Related documents
  11
Cisco TMS overview
12
- Web page features and layout
  13
  - Portal
    14
  - Sitemap
    15
- Cisco TMS components
  16
Setting up Cisco TMS
20
Routing
34
- Introduction to routing
  35
  - The Main participant
    36
  - Allocation
    37
- Protocols and call control
  38
  - IP
    38
  - ISDN
    38
  - How call protocols are prioritized
    38
- What infrastructure does Cisco TMS use for routing?
  40
  - MCU
    40
  - Cisco TelePresence Conductor
    42
  - Gatekeeper
    42
  - ISDN Gateway
    42
  - Cisco Unified Communications Manager
    43
- How zones work
  44
- Setting up an IP Zone
  46
  - Setting a zone on one or more systems
    46
- Setting up an ISDN zone
  48
System management overview
51
- Supported systems
  52
  - System types supported by Cisco TMS
    52
  - System locations
    52
- How endpoints are managed by Cisco TMS
  53
  - Cisco TMS controlled
    53
  - Cisco TMSPE provisioned
    53
  - Unified CM registered
    54
  - Room
    54
  - Changing management modes
    54
- Infrastructure systems
  55
  - Booking
    55
  - Monitoring
    55
  - Software versions
    55
- Systems behind a firewall/NAT
  56
  - Booking
    56
  - Statistics and monitoring
    56
  - Software upgrades
    56
  - Phone books
    57
  - Configuration templates
    57
  - Configuration backup and restore
    57
  - System replacement
    57
- How systems are added to Cisco TMS
  58
  - Automatic discovery
    58
  - Manual addition
    58
  - Through Unified CM
    58
  - Provisioning
    59
  - Pre-registration
    59
- How Cisco TMS communicates with managed systems
  60
- How persistent settings work
  63
Adding and managing systems
64
- Setting up default system folders
  65
- Adding systems
  66
- Managing systems
  74
- Navigator
  78
  - Folder actions
    78
  - Navigating the folder tree
    79
  - Endpoints
    80
  - Cisco VCS
    85
  - Unified CM
    92
  - Cisco TelePresence Supervisor MSE 8050
    95
  - TelePresence Conductor
    99
  - MCUs and TelePresence Server
    105
  - Gateways
    111
  - Content servers and recording servers
    114
  - Rooms and equipment
    119
  - Add Systems
    122
  - Folder and System Permissions
    125
- Ticketing Service
  127
  - Ticket statuses
    127
  - In-page system management
    127
- System Overview
  129
- Manage Dial Plan
  130
- Provisioning
  131
  - Users
    131
  - FindMe
    136
  - Devices
    137
- Configuration Backup
  139
  - Perform Backup
    139
  - Perform Restore
    139
  - Backup/Restore Activity Status
    140
- Configuration Templates
  141
- System Upgrade
  145
  - Cisco TMS endpoints
    145
  - Endpoints managed by the Provisioning Extension
    145
  - Upgrade modes
    145
  - Buttons for upgrading
    145
  - Select Software and Release Keys
    146
  - Software Manager
    147
  - System Upgrade Activity Status
    148
- Purge Systems
  149
- Event Notification Manager
  150
  - Select Event Types
    150
- System status reporting
  152
Booking
153
- Conference Basics
  154
  - What is a conference?
    154
  - What is a participant?
    154
  - What is a Video Conference Master?
    154
  - Routing and MCUs
    154
  - Port usage on MCUs
    154
  - How are conference layout options controlled?
    155
- Booking a conference
  156
- New Conference
  162
  - Basic Settings
    162
  - Advanced Settings
    163
  - Participants tab
    164
  - WebEx Details tab
    166
  - Connection Settings tab
    166
  - MCU Settings tab
    167
  - TelePresence Conductor Settings tab
    167
  - Conference Information tab
    168
  - Webex Details tab
    168
  - MCU Settings
    168
  - Cisco TelePresence Conductor Settings
    175
- List Conferences
  177
  - Time zone display
    177
  - Query
    177
  - List Conference
    178
  - View Conference
    179
- List References
  181
  - Conferences and references
    181
  - Creating a reference
    181
  - Deleting references
    181
  - Sorting references
    181
  - Searching for references
    181
- Ad Hoc Booking
  182
- Participant Templates
  184
- Conference Templates
  189
  - Editing and using a conference template
    189
Monitoring
190
- Monitoring and managing conferences
  191
  - Conference Control Center
    191
  - Graphical Monitor
    191
- Operator conferences
  193
- Conference Control Center
  194
- Graphical Monitor
  200
  - View folders and systems
    200
Creating and managing phone books
202
- Phone book basics
  203
  - The role of phone book sources
    203
  - Hierarchical phone books
    203
  - Default source and phone book
    203
  - Phone book routing
    203
- Phone book types
  204
  - Corporate directory
    204
  - Global directory
    204
  - Local directory
    204
  - Setting the phone book type for all systems
    204
- Creating a phone book
  206
  - Creating a phone book hierarchy
    206
  - Alternate way of generating phone book
    207
- Granting access to phone books
  208
  - Cisco TMS users
    208
  - Provisioning users
    208
- Setting phone books on systems
  209
- Exporting contacts to a file
  210
- Manage Phone Books
  211
  - Sources
    211
  - Access Control
    212
- Manage Phone Book Sources
  213
- Phone Book and Source Activity Status
  222
Reporting
223
- Reporting basics
  224
  - Types of data
    224
  - How log purge settings affect reporting
    224
- Creating a report
  225
  - Exporting data to an Excel sheet
    226
- Using reporting templates
  227
- Call Detail Records
  229
  - What is a call detail record?
    229
  - Endpoints
    229
  - MCUs
    229
  - Gatekeeper and VCS
    229
  - Users
    230
  - TelePresence Content Servers
    230
  - Gateways
    230
- Billing Code Statistics
  231
- Conferences
  232
  - Conference Statistics
    232
  - Conference Resources
    232
  - Events
    232
  - Scheduling Interfaces
    232
  - Bridging Methods
    233
- System
  234
  - Ticket Log
    234
  - Feedback Log
    234
  - Connection Error
    234
  - System Connection
    234
  - Authentication Failure
    234
  - Boot
    234
  - FTP Audit
    235
  - Low Battery on Remote Control
    235
- Network
  236
  - Packet Loss Log
    236
  - Packet Loss Conference
    236
  - Bandwidth Usage
    236
  - Network History
    236
- Return on Investment
  237
  - Calculating ROI
    237
- CO2 Savings
  238
  - Calculating CO2 Savings
    238
Administrative Tools
239
- Configuration
  240
  - General Settings
    240
  - Network Settings
    242
  - Email Settings
    248
  - Edit Email Templates
    248
  - Conference Settings
    254
  - WebEx Settings
    260
  - Statistics Settings
    262
  - Provisioning Extension Settings
    263
  - Manage Ticket Error Levels
    265
  - Manage Event Notification Error Levels
    270
- User Administration
  271
  - Groups
    271
  - Users
    277
  - Default Groups
    279
  - Default System Permissions
    279
- Locations
  281
  - ISDN Zones
    281
  - IP Zones
    282
- Billing Codes
  284
  - Manage Billing Codes
    284
  - Billing Codes Activity Status
    285
- Diagnostics
  286
  - TMS Tickets
    286
  - Provisioning Extension Diagnostics
    286
  - Conference Diagnostics
    287
- Activity Status
  289
- Analytics Extension
  290
- TMS Server Maintenance
  291
  - Identifying a server time mismatch
    291
  - Downloading diagnostics files
    291
  - Viewing free disk space
    291
  - Viewing and managing database files and sizes
    291
  - Purging old data and logs
    292
  - TMS Redundancy
    292
  - TMS Services Status
    293
- Audit Log
  294
Cisco TMS Tools
296
- Configuration
  297
  - Database Connection Settings
    297
  - Directory Locations
    299
- Security Settings
  300
  - Encryption Key
    300
  - TLS Client Certificates
    300
  - Advanced Security Settings
    300
- Utilities
  302
  - Change User Domain
    302
  - Generate Phone Book
    302
- Diagnostic Tools
  303
  - SNMP Connectivity Checking Tool
    303
  - Scan Db for Encryption Key Mismatch
    303
Troubleshooting
304
- Using the logs
  305
  - Downloading log files
    305
  - Locating the logs on the server
    305
  - Log overview
    305
  - Changing the log levels
    308
  - Reading the logs
    309
- Website scenarios
  311
  - Cisco TMS does not load
    311
  - Automatic logon to the web application does not work
    312
- System scenarios
  314
- Conference scenarios
  317
  - Call does not start
    317
- Java applet scenarios
  318
- Phone book scenarios
  321
  - Phone book (Corporate Directory) errors
    321
  - Polycom endpoints do not get phone books
    321
- Reporting scenarios
  322
- Cause Codes
  325
Accessibility notice
330

Maintenance Manual

Size:

4.44 MB
Pages:

331
Language:

English

Maintenance Manual

Table of Contents

Introduction
10
- Related documents
  11
Cisco TMS overview
12
- Web page features and layout
  13
  - Portal
    14
  - Sitemap
    15
- Cisco TMS components
  16
Setting up Cisco TMS
20
Routing
34
- Introduction to routing
  35
  - The Main participant
    36
  - Allocation
    37
- Protocols and call control
  39
  - IP
    39
  - ISDN
    39
  - How call protocols are prioritized
    39
- What infrastructure does Cisco TMS use for routing?
  41
  - MCU
    41
  - Gatekeeper
    43
  - ISDN Gateway
    44
  - Cisco Unified Communications Manager
    44
- How zones work
  45
- Setting up an IP Zone
  47
  - Setting a zone on one or more systems
    47
- Setting up an ISDN zone
  49
System management overview
52
- Supported systems
  53
  - System types supported by Cisco TMS
    53
  - System locations
    53
- How endpoints are managed by Cisco TMS
  54
  - Cisco TMS controlled
    54
  - Cisco TMSPE provisioned
    54
  - Unified CM registered
    55
  - Unmanaged endpoint
    55
  - Changing management modes
    55
- Infrastructure systems
  56
  - Booking
    56
  - Monitoring
    56
  - Software versions
    56
- Systems behind a firewall/NAT
  57
  - Booking
    57
  - Statistics and monitoring
    57
  - Software upgrades
    57
  - Phone books
    58
  - Configuration templates
    58
  - Configuration backup and restore
    58
  - System replacement
    58
- How systems are added to Cisco TMS
  59
  - Automatic discovery
    59
  - Manual addition
    59
  - Through Unified CM
    59
  - Provisioning
    60
  - Pre-registration
    60
- How Cisco TMS communicates with managed systems
  61
- How persistent settings work
  64
Adding and managing systems
65
- Setting up default system folders
  66
- Adding systems
  67
- Managing systems
  75
- Navigator
  79
  - Folder actions
    79
  - Navigating the folder tree
    80
  - Endpoints
    81
  - Cisco VCS
    87
  - Unified CM
    93
  - Cisco TelePresence Supervisor MSE 8050
    96
  - TelePresence Conductor
    100
  - MCUs and TelePresence Server
    107
  - Gateways
    113
  - Content servers and recording servers
    117
  - Unmanaged bridge
    122
  - Unmanaged endpoint
    125
  - Add Systems
    128
  - Folder and System Permissions
    131
- Ticketing Service
  133
  - Ticket statuses
    133
  - In-page system management
    133
- System Overview
  135
- Manage Dial Plan
  136
- Provisioning
  137
  - Users
    137
  - FindMe
    142
  - Devices
    144
- Configuration Backup
  145
  - Perform Backup
    145
  - Perform Restore
    145
  - Backup/Restore Activity Status
    146
- Configuration Templates
  147
- System Upgrade
  151
  - Cisco TMS endpoints
    151
  - Endpoints managed by the Provisioning Extension
    151
  - Upgrade modes
    151
  - Buttons for upgrading
    151
  - Select Software and Release Keys
    152
  - Software Manager
    153
  - System Upgrade Activity Status
    154
- Purge Systems
  155
- Event Notification Manager
  156
  - Select Event Types
    156
- System status reporting
  158
Booking
159
- Conference Basics
  160
  - What is a conference?
    160
  - What is a participant?
    160
  - What is a Video Conference Master?
    160
  - Routing and MCUs
    160
  - Port usage on MCUs
    160
  - How are conference layout options controlled?
    161
- Booking a conference
  162
- New Conference
  168
  - Basic Settings
    168
  - Advanced Settings
    169
  - Participants tab
    171
  - WebEx Details tab
    172
  - Connection Settings tab
    172
  - MCU Settings tab
    174
  - TelePresence Conductor Settings tab
    174
  - Conference Information tab
    174
  - Webex Details tab
    174
  - MCU Settings
    174
  - Cisco TelePresence Conductor Settings
    181
- List Conferences
  183
  - Editing conferences from this page
    183
  - Time zone display
    183
  - Search
    183
  - Advanced
    184
  - Search results
    185
  - View Conference
    186
- List References
  187
  - Conferences and references
    187
  - Creating a reference
    187
  - Deleting references
    187
  - Sorting references
    187
  - Searching for references
    187
- Ad Hoc Booking
  188
- Participant Templates
  190
- Conference Templates
  195
  - Editing and using a conference template
    195
Monitoring
196
- Monitoring and managing conferences
  197
  - Conference Control Center
    197
  - Graphical Monitor
    197
- Operator conferences
  199
- Conference Control Center
  200
- Graphical Monitor
  206
  - View folders and systems
    206
Creating and managing phone books
208
- Phone book basics
  209
  - The role of phone book sources
    209
  - Hierarchical phone books
    209
  - Default source and phone book
    209
  - Phone book routing
    209
- Phone book types
  210
  - Corporate directory
    210
  - Global directory
    210
  - Local directory
    210
  - Setting the phone book type for all systems
    210
- Creating a phone book
  212
  - Creating a phone book hierarchy
    212
  - Alternate way of generating phone book
    213
- Granting access to phone books
  214
  - Cisco TMS users
    214
  - Provisioning users
    214
- Setting phone books on systems
  215
- Exporting contacts to a file
  216
- Manage Phone Books
  217
  - Sources
    217
  - Access Control
    218
- Manage Phone Book Sources
  219
- Phone Book and Source Activity Status
  228
Reporting
229
- Bridge Utilization
  230
  - The reporting mechanism and logs
    230
  - Troubleshooting
    230
- Reporting basics
  231
  - Types of data
    231
  - How log purge settings affect reporting
    231
- Creating a report
  232
  - Exporting data to an Excel sheet
    233
- Using reporting templates
  234
- Call Detail Records
  236
  - What is a call detail record?
    236
  - Endpoints
    236
  - MCUs
    236
  - Gatekeeper and VCS
    236
  - Users
    237
  - TelePresence Content Servers
    237
  - Gateways
    237
- Billing Code Statistics
  238
- Conferences
  239
  - Conference Statistics
    239
  - Conference Resources
    239
  - Events
    239
  - Scheduling Interfaces
    239
  - Bridging Methods
    240
- System
  241
  - Ticket Log
    241
  - Feedback Log
    241
  - Connection Error
    241
  - System Connection
    241
  - Authentication Failure
    241
  - Boot
    241
  - FTP Audit
    242
  - Low Battery on Remote Control
    242
- Network
  243
  - Packet Loss Log
    243
  - Packet Loss Conference
    243
  - Bandwidth Usage
    243
  - Network History
    243
- Return on Investment
  244
  - Calculating ROI
    244
- CO2 Savings
  245
  - Calculating CO2 Savings
    245
Administrative Tools
246
- Configuration
  247
  - General Settings
    247
  - Network Settings
    249
  - Email Settings
    254
  - Edit Email Templates
    255
  - Conference Settings
    262
  - WebEx Settings
    268
  - Statistics Settings
    270
  - Provisioning Extension Settings
    271
  - Manage Ticket Error Levels
    273
  - Manage Event Notification Error Levels
    278
- User Administration
  279
  - Groups
    279
  - Users
    285
  - Default Groups
    287
  - Default System Permissions
    287
- Locations
  289
  - ISDN Zones
    289
  - IP Zones
    290
- Billing Codes
  292
  - Manage Billing Codes
    292
  - Billing Codes Activity Status
    293
- Diagnostics
  294
  - TMS Tickets
    294
  - Provisioning Extension Diagnostics
    294
  - Conference Diagnostics
    295
- Activity Status
  297
- Analytics Extension
  298
- TMS Server Maintenance
  299
  - Identifying a server time mismatch
    299
  - Downloading diagnostics files
    299
  - Viewing free disk space
    299
  - Viewing and managing database files and sizes
    299
  - Purging old data and logs
    300
  - TMS Redundancy
    300
  - TMS Services Status
    301
- Audit Log
  302
Cisco TMS Tools
304
- Configuration
  305
  - Database Connection Settings
    305
  - Directory Locations
    307
- Security Settings
  308
  - Encryption Key
    308
  - TLS Client Certificates
    308
  - Advanced Security Settings
    308
- Utilities
  310
  - Change User Domain
    310
  - Generate Phone Book
    310
  - Resolve Duplicate Keys
    310
- Diagnostic Tools
  312
  - SNMP Connectivity Checking Tool
    312
  - Scan Db for Encryption Key Mismatch
    312
Troubleshooting
313
- Using the logs
  314
  - Downloading log files
    314
  - Locating the logs on the server
    314
  - Log overview
    314
  - Changing the log levels
    317
  - Reading the logs
    318
- Website scenarios
  320
  - Cisco TMS does not load
    320
  - Automatic logon to the web application does not work
    321
- System scenarios
  323
- Conference scenarios
  326
  - Call does not start
    326
- Java applet scenarios
  327
- Phone book scenarios
  330
  - Phone book (Corporate Directory) errors
    330
  - Polycom endpoints do not get phone books
    330
- Reporting scenarios
  331
- Cause Codes
  334
Accessibility notice
339

Maintenance Manual

Size:

3.96 MB
Pages:

340
Language:

English

Maintenance Manual

Table of Contents

Introduction
10
- Related documents
  11
Cisco TMS overview
12
- Web page features and layout
  13
  - Portal
    15
  - Sitemap
    16
- Cisco TMS components
  17
Setting up Cisco TMS
21
Routing
35
- Introduction to routing
  36
  - The Main participant
    37
  - Allocation
    38
- Protocols and call control
  40
  - IP
    40
  - ISDN
    40
  - How call protocols are prioritized
    40
- What infrastructure does Cisco TMS use for routing?
  42
  - MCU
    42
  - Gatekeeper
    44
  - ISDN Gateway
    45
  - Cisco Unified Communications Manager
    45
- How zones work
  46
- Setting up an IP Zone
  48
  - Setting a zone on one or more systems
    48
- Setting up an ISDN zone
  50
System management overview
53
- Supported systems
  54
  - System types supported by Cisco TMS
    54
  - System locations
    54
- How endpoints are managed by Cisco TMS
  55
  - Cisco TMS controlled
    55
  - Cisco TMSPE provisioned
    55
  - Unified CM registered
    56
  - Unmanaged endpoint
    56
  - Changing management modes
    56
- Infrastructure systems
  57
  - Booking
    57
  - Monitoring
    57
  - Software versions
    57
- Systems behind a firewall/NAT
  58
  - Booking
    58
  - Statistics and monitoring
    58
  - Software upgrades
    58
  - Phone books
    59
  - Configuration templates
    59
  - Configuration backup and restore
    59
  - System replacement
    59
- How systems are added to Cisco TMS
  60
  - Automatic discovery
    60
  - Manual addition
    60
  - Through Unified CM
    60
  - Provisioning
    61
  - Pre-registration
    61
- How Cisco TMS communicates with managed systems
  62
- How persistent settings work
  65
Adding and managing systems
66
- Setting up default system folders
  67
- Adding systems
  68
- Managing systems
  76
- Navigator
  80
  - Folder actions
    80
  - Navigating the folder tree
    81
  - Endpoints
    82
  - Cisco VCS
    88
  - Unified CM
    94
  - Cisco TelePresence Supervisor MSE 8050
    97
  - TelePresence Conductor
    101
  - MCUs and TelePresence Server
    109
  - Gateways
    115
  - Content servers and recording servers
    119
  - Unmanaged bridge
    124
  - Unmanaged endpoint
    127
  - Add Systems
    130
  - Folder and System Permissions
    133
- Ticketing Service
  135
  - Ticket statuses
    135
  - In-page system management
    135
- System Overview
  137
- Manage Dial Plan
  138
- :Provisioning
  139
  - Users
    139
  - FindMe
    145
  - Devices
    146
- Configuration Backup
  147
  - Perform Backup
    147
  - Perform Restore
    147
  - Backup/Restore Activity Status
    148
- Configuration Templates
  149
- System Upgrade
  153
  - Cisco TMS endpoints
    153
  - Endpoints managed by the Provisioning Extension
    153
  - Upgrade modes
    153
  - Buttons for upgrading
    153
  - Select Software and Release Keys
    154
  - Software Manager
    155
  - System Upgrade Activity Status
    156
- Purge Systems
  157
- Event Notification Manager
  158
  - Select Event Types
    158
- System status reporting
  160
Booking
161
- Conference Basics
  162
  - What is a conference?
    162
  - What is a participant?
    162
  - What is a Video Conference Master?
    162
  - Routing and MCUs
    162
  - Port usage on MCUs
    162
  - How are conference layout options controlled?
    163
  - What is an Externally Hosted Conference?
    163
  - Email notifications
    164
- Booking a conference
  165
- New Conference
  171
  - Basic Settings
    171
  - Advanced Settings
    172
  - Participants tab
    174
  - WebEx Details tab
    175
  - Connection Settings tab
    175
  - MCU Settings tab
    177
  - TelePresence Conductor Settings tab
    177
  - Conference Information tab
    177
  - Webex Details tab
    177
  - MCU Settings
    177
  - Cisco TelePresence Conductor Settings
    184
- List Conferences
  186
  - Editing conferences from this page
    186
  - Time zone display
    186
  - Search
    186
  - Advanced
    187
  - Search results
    188
  - View Conference
    189
- List References
  190
  - Conferences and references
    190
  - Creating a reference
    190
  - Deleting references
    190
  - Sorting references
    190
  - Searching for references
    190
- Ad Hoc Booking
  191
- Participant Templates
  193
- Conference Templates
  198
  - Editing and using a conference template
    198
Monitoring
199
- Monitoring and managing conferences
  200
  - Conference Control Center
    200
  - Graphical Monitor
    200
- Operator conferences
  202
- Conference Control Center
  203
- Graphical Monitor
  209
  - View folders and systems
    209
Creating and managing phone books
211
- Phone book basics
  212
  - The role of phone book sources
    212
  - Hierarchical phone books
    212
  - Default source and phone book
    212
  - Phone book routing
    212
- Phone book types
  213
  - Corporate directory
    213
  - Global directory
    213
  - Local directory
    213
  - Setting the phone book type for all systems
    213
- Creating a phone book
  215
  - Creating a phone book hierarchy
    215
  - Alternate way of generating phone book
    216
- Granting access to phone books
  217
  - Cisco TMS users
    217
  - Provisioning users
    217
- Setting phone books on systems
  218
- Exporting contacts to a file
  219
- Manage Phone Books
  220
  - Sources
    220
  - Access Control
    221
- Manage Phone Book Sources
  222
- Phone Book and Source Activity Status
  231
Reporting
232
- Bridge Utilization
  233
  - The reporting mechanism and logs
    233
  - Troubleshooting
    233
- Reporting basics
  234
  - Types of data
    234
  - How log purge settings affect reporting
    234
- Creating a report
  235
  - Exporting data to an Excel sheet
    236
- Using reporting templates
  237
- Call Detail Records
  239
  - What is a call detail record?
    239
  - Endpoints
    239
  - MCUs
    239
  - Gatekeeper and VCS
    239
  - Users
    240
  - TelePresence Content Servers
    240
  - Gateways
    240
- Billing Code Statistics
  241
- Conferences
  242
  - Conference Statistics
    242
  - Conference Resources
    242
  - Events
    242
  - Scheduling Interfaces
    242
  - Bridging Methods
    243
- System
  244
  - Ticket Log
    244
  - Feedback Log
    244
  - Connection Error
    244
  - System Connection
    244
  - Authentication Failure
    244
  - Boot
    244
  - FTP Audit
    245
  - Low Battery on Remote Control
    245
- Network
  246
  - Packet Loss Log
    246
  - Packet Loss Conference
    246
  - Bandwidth Usage
    246
  - Network History
    246
- Return on Investment
  247
  - Calculating ROI
    247
- CO2 Savings
  248
  - Calculating CO2 Savings
    248
Administrative Tools
249
- Configuration
  250
  - General Settings
    250
  - Network Settings
    253
  - Email Settings
    257
  - Edit Email Templates
    258
  - Conference Settings
    265
  - WebEx Settings
    271
  - Statistics Settings
    273
  - Provisioning Extension Settings
    274
  - Manage Ticket Error Levels
    276
  - Manage Event Notification Error Levels
    281
- User Administration
  282
  - Groups
    282
  - Users
    288
  - Default Groups
    290
  - Default System Permissions
    290
- Locations
  292
  - ISDN Zones
    292
  - IP Zones
    293
- Billing Codes
  295
  - Manage Billing Codes
    295
  - Billing Codes Activity Status
    296
- Diagnostics
  297
  - TMS Tickets
    297
  - Provisioning Extension Diagnostics
    297
  - Conference Diagnostics
    298
- Activity Status
  300
- Analytics Extension
  301
- TMS Server Maintenance
  302
  - Identifying a server time mismatch
    302
  - Downloading diagnostics files
    302
  - Viewing free disk space
    302
  - Viewing and managing database files and sizes
    302
  - Purging old data and logs
    303
  - TMS Redundancy
    303
  - TMS Services Status
    304
- Audit Log
  305
Cisco TMS Tools
307
- Configuration
  308
  - Database Connection Settings
    308
  - Directory Locations
    310
- Security Settings
  311
  - Encryption Key
    311
  - TLS Client Certificates
    311
  - Advanced Security Settings
    311
- Utilities
  313
  - Change User Domain
    313
  - Generate Phone Book
    313
  - Resolve Duplicate Keys
    313
- Diagnostic Tools
  315
  - SNMP Connectivity Checking Tool
    315
  - Scan Db for Encryption Key Mismatch
    315
Troubleshooting
316
- Using the logs
  317
  - Downloading log files
    317
  - Locating the logs on the server
    317
  - Log overview
    317
  - Changing the log levels
    320
  - Reading the logs
    321
- Website scenarios
  323
  - Cisco TMS does not load
    323
  - Automatic logon to the web application does not work
    324
- System scenarios
  326
- Conference scenarios
  329
  - Call does not start
    329
- Java applet scenarios
  330
- Phone book scenarios
  333
  - Phone book (Corporate Directory) errors
    333
  - Polycom endpoints do not get phone books
    333
- Reporting scenarios
  334
- Cause Codes
  337
Revision History
342
Accessibility notice
343

Maintenance Manual

Size:

4.66 MB
Pages:

344
Language:

English

Maintenance Manual

Table of Contents

Introduction
2
- Related Documents
  2
Cisco TMS Overview
4
- Web Page Features and Layout
  4
  - Portal
    7
  - Sitemap
    7
- Cisco TMS Components
  7
Setting up Cisco TMS
11
Routing
21
- Introduction to Routing
  21
  - The Main Participant
    22
  - Allocation
    23
- Protocols and Call Control
  23
  - IP
    24
  - ISDN
    24
  - How Call Protocols are Prioritized
    24
- What Infrastructure Does Cisco TMS Use for Routing?
  25
  - MCU
    25
  - Gatekeeper
    27
  - ISDN Gateway
    27
  - Cisco Unified Communications Manager
    27
- How Zones Work
  28
- Setting up an IP Zone
  29
  - Setting a Zone on One or More Systems
    30
- Setting up an ISDN Zone
  31
System Management Overview
34
- Supported Systems
  34
  - System Types Supported by Cisco TMS
    34
  - System Locations
    34
- How Endpoints are Managed by Cisco TMS
  34
  - Cisco TMS Controlled
    35
  - Cisco TMSPE Provisioned
    35
  - Unified CM Registered
    35
  - Unmanaged Endpoint
    36
  - Changing Management Modes
    36
- Infrastructure Systems
  36
  - Booking
    36
  - Monitoring
    36
  - Software Versions
    36
- Systems Behind a Firewall/NAT
  37
  - Booking
    37
  - Statistics and monitoring
    37
  - Software Upgrades
    37
  - Phone Books
    37
  - Configuration Templates
    38
  - Configuration Backup and Restore
    38
  - System Replacement
    38
- How Systems are Added to Cisco TMS
  38
  - Automatic Discovery
    38
  - Manual Addition
    38
  - Through Unified CM
    39
  - Provisioning
    39
  - Pre-registration
    39
- How Cisco TMS Communicates with Managed Systems
  39
- How Persistent Settings Work
  42
Adding and Managing Systems
43
- Setting Up Default System Folders
  43
- Adding Systems
  44
- Managing Systems
  52
- Navigator
  55
  - Folder Actions
    56
  - Navigating the Folder Tree
    56
  - Endpoints
    58
  - Cisco VCS
    64
  - Unified CM
    71
  - Cisco TelePresence Supervisor MSE 8050
    74
  - TelePresence Conductor
    77
  - MCUs and TelePresence Server
    85
  - Gateways
    92
  - Content Servers and Recording Servers
    95
  - Unmanaged Bridge
    101
  - Unmanaged Endpoint
    105
  - Add Systems
    107
  - Folder and System Permissions
    110
- Ticketing Service
  111
  - Ticket Statuses
    112
  - In-page System Management
    112
- System Overview
  113
- Manage Dial Plan
  113
- :Provisioning
  114
  - Users
    114
  - FindMe
    121
  - Devices
    122
- Configuration Backup
  123
  - Perform Backup
    123
  - Perform Restore
    123
  - Backup/Restore Activity Status
    124
- Configuration Templates
  124
- System Upgrade
  128
  - Cisco TMS Endpoints
    128
  - Endpoints Managed by the Provisioning Extension
    128
  - Upgrade Modes
    128
  - Buttons for Upgrading
    128
  - Select Software and Release Keys
    129
  - Software Manager
    130
  - System Upgrade Activity Status
    131
- Purge Systems
  131
- Event Notification Manager
  131
  - Select Event Types
    132
- System Status Reporting
  133
Booking
134
- Conference Basics
  134
  - What is a Conference?
    134
  - What is a Participant?
    134
  - What is a Video Conference Master?
    134
  - Routing and MCUs
    135
  - Port Usage on MCUs
    135
  - How are Conference Layout Options Controlled?
    135
  - What is an Externally Hosted Conference?
    135
  - Email Notifications
    136
- Booking a Conference
  136
- New Conference
  141
  - Basic Settings
    141
  - Advanced Settings
    143
  - Participants Tab
    145
  - WebEx Details Tab
    146
  - Connection Settings Tab
    146
  - MCU Settings Tab
    148
  - TelePresence Conductor Settings Tab
    148
  - Conference Information Tab
    148
  - Webex Details Tab
    148
  - MCU Settings
    148
  - Cisco TelePresence Conductor Settings
    156
- List Conferences
  156
  - Editing Conferences from This Page
    156
  - Time Zone Display
    157
  - Search
    157
  - Advanced
    157
  - Search Results
    158
  - View Conference
    160
- List References
  160
  - Conferences and References
    160
  - Creating a Reference
    160
  - Deleting References
    161
  - Sorting References
    161
  - Searching for References
    161
- Ad Hoc Booking
  161
- Participant Templates
  162
- Conference Templates
  169
  - Editing and Using a Conference Template
    169
Monitoring
170
- Monitoring and Managing Conferences
  170
  - Conference Control Center
    170
  - Graphical Monitor
    171
- Operator Conferences
  171
- Conference Control Center
  172
- Graphical Monitor
  177
  - View Folders and Systems
    177
Creating and Managing Phone Books
179
- Phone Book Basics
  179
  - The Role of Phone Book Sources
    179
  - Hierarchical Phone Books
    179
  - Default Source and Phone Book
    179
  - Phone Book Routing
    180
- Phone Book Types
  180
  - Corporate Directory
    180
  - Global Directory
    180
  - Local Directory
    180
  - Setting the Phone Book Type For All Systems
    181
- Creating a Phone Book
  181
  - Creating a Phone Book Hierarchy
    182
  - Alternate Way of Generating Phone Book
    182
- Granting Access to Phone Books
  182
  - Cisco TMS Users
    182
  - Provisioning Users
    183
- Setting Phone Books on Systems
  183
- Exporting Contacts to a File
  184
- Manage Phone Books
  184
  - Sources
    184
  - Access Control
    185
- Manage Phone Book Sources
  185
- Phone Book and Source Activity Status
  194
Reporting
195
- Reporting Basics
  195
  - Types of Data
    195
  - How Log Purge Settings Affect Reporting
    195
- Creating a Report
  196
  - Exporting Data to an Excel Sheet
    198
- Using Reporting Templates
  198
- Bridge Utilization
  199
  - The Reporting Mechanism and Logs
    199
  - Troubleshooting
    200
- Call Detail Records
  200
  - What is a Call Detail Record?
    200
  - Endpoints
    200
  - MCUs
    200
  - Gatekeeper and VCS
    200
  - Users
    201
  - TelePresence Content Servers
    201
  - Gateways
    201
- Billing Code Statistics
  201
- Conferences
  201
  - Conference Statistics
    201
  - Conference Resources
    201
  - Events
    202
  - Scheduling Interfaces
    202
  - Bridging Methods
    202
- System
  203
  - Ticket Log
    203
  - Feedback Log
    203
  - Connection Error
    203
  - System Connection
    203
  - Authentication Failure
    203
  - Boot
    203
  - History
    203
Administrative Tools
204
- Configuration
  204
  - General Settings
    204
  - Network Settings
    207
  - Email Settings
    212
  - Edit Email Templates
    213
  - Conference Settings
    219
  - WebEx Settings
    225
  - Reporting Settings
    227
  - Provisioning Extension Settings
    228
  - Manage Ticket Error Levels
    230
  - Manage Event Notification Error Levels
    235
- User Administration
  235
  - Groups
    236
  - Users
    242
  - Default Groups
    246
  - Default System Permissions
    246
- Locations
  247
  - ISDN Zones
    247
  - IP Zones
    248
- Billing Codes
  249
  - Manage Billing Codes
    249
  - Billing Codes Activity Status
    251
- Diagnostics
  251
  - TMS Tickets
    251
  - Provisioning Extension Diagnostics
    251
  - Conference Diagnostics
    252
- Activity Status
  254
- Analytics Extension
  254
- TMS Server Maintenance
  254
  - Identifying a Server Time Mismatch
    254
  - Downloading Diagnostics Files
    255
  - Viewing Free Disk Space
    255
  - Viewing and Managing Database Files and Sizes
    255
  - Purging Old Data and Logs
    255
  - TMS Redundancy
    256
  - TMS Services Status
    257
- Audit Log
  257
Cisco TMS Tools
259
- Configuration
  259
  - Database Connection Settings
    259
  - Directory Locations
    261
- Security Settings
  261
  - Encryption Key
    261
  - TLS Client Certificates
    261
  - Advanced Security Settings
    262
- Utilities
  264
  - Change User Domain
    264
  - Generate Phone Book
    264
  - Resolve Duplicate Keys
    265
- Diagnostic Tools
  265
  - SNMP Connectivity Checking Tool
    265
  - Scan Db for Encryption Key Mismatch
    265
Troubleshooting
266
Revision History
286
Accessibility notice
287
Cisco Legal Information
288
Cisco Trademark
288

Maintenance Manual

Size:

3.82 MB
Pages:

288
Language:

English

Maintenance Manual

Table of Contents

Introduction
13
- Related Documents
  13
Cisco TMS Overview
15
- Web Page Features and Layout
  15
  - Portal
    18
  - Sitemap
    18
- Cisco TMS Components
  18
Setting up Cisco TMS
22
Routing
32
- Introduction to Routing
  32
  - The Main Participant
    33
  - Allocation
    34
- Protocols and Call Control
  34
  - IP
    35
  - ISDN
    35
  - How Call Protocols are Prioritized
    35
- What Infrastructure Does Cisco TMS Use for Routing?
  35
  - MCU
    35
  - Gatekeeper
    38
  - ISDN Gateway
    38
  - Cisco Unified Communications Manager
    38
- How Zones Work
  39
- Setting up an IP Zone
  40
  - Setting a Zone on One or More Systems
    41
- Setting up an ISDN Zone
  42
System Management Overview
45
- Supported Systems
  45
  - System Types Supported by Cisco TMS
    45
  - System Locations
    45
- How Endpoints are Managed by Cisco TMS
  45
  - Cisco TMS Controlled
    46
  - Cisco TMSPE Provisioned
    46
  - Unified CM Registered
    46
  - Unmanaged Endpoint
    47
  - Changing Management Modes
    47
- Infrastructure Systems
  47
  - Booking
    47
  - Monitoring
    47
  - Software Versions
    47
- Systems Behind a Firewall/NAT
  48
  - Booking
    48
  - Statistics and monitoring
    48
  - Software Upgrades
    48
  - Phone Books
    48
  - Configuration Templates
    49
  - Configuration Backup and Restore
    49
  - System Replacement
    49
- How Systems are Added to Cisco TMS
  49
  - Automatic Discovery
    49
  - Manual Addition
    50
  - Through Unified CM
    50
  - Provisioning
    50
  - Pre-registration
    50
- How Cisco TMS Communicates with Managed Systems
  50
- How Persistent Settings Work
  53
Adding and Managing Systems
54
- Setting Up Default System Folders
  54
- Adding Systems
  55
- Managing Systems
  64
- Navigator
  68
  - Folder Actions
    68
  - Navigating the Folder Tree
    69
  - Endpoints
    70
  - Cisco VCS
    76
  - Unified CM
    83
  - Cisco TelePresence Supervisor MSE 8050
    85
  - TelePresence Conductor
    89
  - Cisco Meeting Server (CMS)
    98
  - MCUs and TelePresence Server
    106
  - Gateways
    113
  - Content Servers and Recording Servers
    116
  - Unmanaged Bridge
    121
  - Unmanaged Endpoint
    125
  - Add Systems
    127
  - Folder and System Permissions
    130
- Ticketing Service
  131
  - Ticket Statuses
    132
  - In-page System Management
    132
- System Overview
  133
- Manage Dial Plan
  133
- Provisioning
  134
  - Users
    134
  - FindMe
    141
  - Devices
    143
- Configuration Backup
  143
  - Perform Backup
    143
  - Perform Restore
    143
  - Backup/Restore Activity Status
    144
- Configuration Templates
  144
- System Upgrade
  148
  - Cisco TMS Endpoints
    148
  - Endpoints Managed by the Provisioning Extension
    148
  - Upgrade Modes
    149
  - Buttons for Upgrading
    149
  - Select Software and Release Keys
    150
  - Software Manager
    150
  - System Upgrade Activity Status
    151
- Purge Systems
  151
- Event Notification Manager
  152
  - Select Event Types
    152
- System Status Reporting
  153
Booking
154
- Conference Basics
  154
  - What is a Conference?
    154
  - What is a Participant?
    154
  - What is a Video Conference Master?
    154
  - Routing and MCUs
    155
  - Port Usage on MCUs
    155
  - How are Conference Layout Options Controlled?
    155
  - What is an Externally Hosted Conference?
    155
  - Email Notifications
    156
- Booking a Conference
  156
- New Conference
  161
  - Basic Settings
    161
  - Advanced Settings
    163
  - Participants Tab
    165
  - WebEx Details Tab
    166
  - Connection Settings Tab
    166
  - MCU Settings Tab
    168
  - TelePresence Conductor Settings Tab
    168
  - Conference Information Tab
    168
  - Webex Details Tab
    168
  - MCU Settings
    168
  - Cisco TelePresence Conductor Settings
    176
- List Conferences
  176
  - Editing Conferences from This Page
    176
  - Time Zone Display
    177
  - Search
    177
  - Advanced
    177
  - Search Results
    178
  - View Conference
    180
- List References
  180
  - Conferences and References
    180
  - Creating a Reference
    180
  - Deleting References
    181
  - Sorting References
    181
  - Searching for References
    181
- Ad Hoc Booking
  181
- Participant Templates
  182
- Conference Templates
  189
  - Editing and Using a Conference Template
    189
Monitoring
190
- Monitoring and Managing Conferences
  190
  - Conference Control Center
    190
  - Graphical Monitor
    191
- Operator Conferences
  191
- Conference Control Center
  192
- Graphical Monitor
  197
  - View Folders and Systems
    197
Creating and Managing Phone Books
199
- Phone Book Basics
  199
  - The Role of Phone Book Sources
    199
  - Hierarchical Phone Books
    199
  - Default Source and Phone Book
    199
  - Phone Book Routing
    199
- Phone Book Types
  200
  - Corporate Directory
    200
  - Global Directory
    200
  - Local Directory
    200
  - Setting the Phone Book Type For All Systems
    200
- Creating a Phone Book
  201
  - Creating a Phone Book Hierarchy
    202
  - Alternate Way of Generating Phone Book
    202
- Granting Access to Phone Books
  202
  - Cisco TMS Users
    202
  - Provisioning Users
    202
- Setting Phone Books on Systems
  203
- Exporting Contacts to a File
  203
- Manage Phone Books
  204
  - Sources
    204
  - Access Control
    205
- Manage Phone Book Sources
  205
- Phone Book and Source Activity Status
  213
Reporting
214
- Reporting Basics
  214
  - Types of Data
    214
  - How Log Purge Settings Affect Reporting
    214
- Creating a Report
  214
  - Exporting Data to an Excel Sheet
    216
- Using Reporting Templates
  216
- Bridge Utilization
  217
  - The Reporting Mechanism and Logs
    217
  - Troubleshooting
    218
- Call Detail Records
  218
  - What is a Call Detail Record?
    218
  - Endpoints
    218
  - MCUs
    218
  - Gatekeeper and VCS
    218
  - Users
    219
  - TelePresence Content Servers
    219
  - Gateways
    219
- Billing Code Statistics
  219
- Conferences
  219
  - Conference Statistics
    219
  - Conference Resources
    220
  - Events
    220
  - Scheduling Interfaces
    220
  - Bridging Methods
    220
- System
  221
  - Ticket Log
    221
  - Feedback Log
    221
  - Connection Error
    221
  - System Connection
    221
  - Authentication Failure
    221
  - Boot
    221
  - History
    221
Administrative Tools
222
- Configuration
  222
  - General Settings
    222
  - Network Settings
    225
  - Email Settings
    230
  - Edit Email Templates
    231
  - Conference Settings
    236
  - WebEx Settings
    242
  - Reporting Settings
    244
  - Provisioning Extension Settings
    245
  - Manage Ticket Error Levels
    248
  - Manage Event Notification Error Levels
    253
- User Administration
  253
  - Groups
    253
  - Users
    260
  - Default Groups
    263
  - Default System Permissions
    263
- Locations
  264
  - ISDN Zones
    264
  - IP Zones
    265
- Billing Codes
  266
  - Manage Billing Codes
    266
  - Billing Codes Activity Status
    268
- Diagnostics
  268
  - TMS Tickets
    268
  - Provisioning Extension Diagnostics
    268
  - Conference Diagnostics
    269
- Activity Status
  270
- Analytics Extension
  271
- TMS Server Maintenance
  271
  - Identifying a Server Time Mismatch
    271
  - Downloading Diagnostics Files
    271
  - Viewing Free Disk Space
    271
  - Viewing and Managing Database Files and Sizes
    272
  - Purging Old Data and Logs
    272
  - TMS Redundancy
    273
  - TMS Services Status
    273
- Audit Log
  274
Cisco TMS Tools
276
- Configuration
  276
  - Database Connection Settings
    276
  - Directory Locations
    278
- Security Settings
  278
  - Encryption Key
    278
  - TLS Client Certificates
    278
  - Advanced Security Settings
    279
- Utilities
  282
  - Change User Domain
    282
  - Generate Phone Book
    282
  - Resolve Duplicate Keys
    282
- Diagnostic Tools
  283
  - SNMP Connectivity Checking Tool
    283
  - Scan Db for Encryption Key Mismatch
    283
Troubleshooting
284
Accessibility notice
304
Cisco Legal Information
305
Cisco Trademark
305

Maintenance Manual

Size:

4.59 MB
Pages:

305
Language:

English

Installation Guide

Table of Contents

Installation Guide

Size:

1.18 MB
Pages:

48
Language:

English

Maintenance Manual

Table of Contents

Introduction
2
- Related Documents
  2
Cisco TMS Overview
4
- Web Page Features and Layout
  4
  - Portal
    7
  - Sitemap
    7
- Cisco TMS Components
  7
Setting up Cisco TMS
11
Routing
21
- Introduction to Routing
  21
  - The Main Participant
    22
  - Allocation
    23
- Protocols and Call Control
  23
  - IP
    24
  - ISDN
    24
  - How Call Protocols are Prioritized
    24
- What Infrastructure Does Cisco TMS Use for Routing?
  25
  - MCU
    25
  - Gatekeeper
    27
  - ISDN Gateway
    27
  - Cisco Unified Communications Manager
    27
- How Zones Work
  28
- Setting up an IP Zone
  29
  - Setting a Zone on One or More Systems
    30
- Setting up an ISDN Zone
  31
System Management Overview
34
- Supported Systems
  34
  - System Types Supported by Cisco TMS
    34
  - System Locations
    34
- How Endpoints are Managed by Cisco TMS
  34
  - Cisco TMS Controlled
    35
  - Cisco TMSPE Provisioned
    35
  - Unified CM Registered
    35
  - Unmanaged Endpoint
    36
  - Changing Management Modes
    36
- Infrastructure Systems
  36
  - Booking
    36
  - Monitoring
    36
  - Software Versions
    36
- Systems Behind a Firewall/NAT
  37
  - Booking
    37
  - Statistics and monitoring
    37
  - Software Upgrades
    37
  - Phone Books
    37
  - Configuration Templates
    38
  - Configuration Backup and Restore
    38
  - System Replacement
    38
- How Systems are Added to Cisco TMS
  38
  - Automatic Discovery
    38
  - Manual Addition
    39
  - Through Unified CM
    39
  - Provisioning
    39
  - Pre-registration
    39
- How Cisco TMS Communicates with Managed Systems
  39
- How Persistent Settings Work
  42
Adding and Managing Systems
43
- Setting Up Default System Folders
  43
- Adding Systems
  44
- Managing Systems
  52
- Navigator
  56
  - Folder Actions
    56
  - Navigating the Folder Tree
    57
  - Endpoints
    58
  - Cisco VCS
    64
  - Unified CM
    71
  - Cisco TelePresence Supervisor MSE 8050
    74
  - TelePresence Conductor
    77
  - MCUs and TelePresence Server
    85
  - Gateways
    92
  - Content Servers and Recording Servers
    95
  - Unmanaged Bridge
    101
  - Unmanaged Endpoint
    105
  - Add Systems
    108
  - Folder and System Permissions
    111
- Ticketing Service
  112
  - Ticket Statuses
    112
  - In-page System Management
    112
- System Overview
  114
- Manage Dial Plan
  114
- :Provisioning
  114
  - Users
    114
  - FindMe
    122
  - Devices
    124
- Configuration Backup
  124
  - Perform Backup
    124
  - Perform Restore
    124
  - Backup/Restore Activity Status
    125
- Configuration Templates
  125
- System Upgrade
  129
  - Cisco TMS Endpoints
    129
  - Endpoints Managed by the Provisioning Extension
    129
  - Upgrade Modes
    130
  - Buttons for Upgrading
    130
  - Select Software and Release Keys
    131
  - Software Manager
    131
  - System Upgrade Activity Status
    132
- Purge Systems
  132
- Event Notification Manager
  133
  - Select Event Types
    133
- System Status Reporting
  134
Booking
135
- Conference Basics
  135
  - What is a Conference?
    135
  - What is a Participant?
    135
  - What is a Video Conference Master?
    135
  - Routing and MCUs
    136
  - Port Usage on MCUs
    136
  - How are Conference Layout Options Controlled?
    136
  - What is an Externally Hosted Conference?
    136
  - Email Notifications
    137
- Booking a Conference
  137
- New Conference
  143
  - Basic Settings
    143
  - Advanced Settings
    145
  - Participants Tab
    146
  - WebEx Details Tab
    148
  - Connection Settings Tab
    148
  - MCU Settings Tab
    149
  - TelePresence Conductor Settings Tab
    149
  - Conference Information Tab
    149
  - Webex Details Tab
    150
  - MCU Settings
    150
  - Cisco TelePresence Conductor Settings
    157
- List Conferences
  158
  - Editing Conferences from This Page
    158
  - Time Zone Display
    159
  - Search
    159
  - Advanced
    159
  - Search Results
    160
  - View Conference
    162
- List References
  162
  - Conferences and References
    162
  - Creating a Reference
    163
  - Deleting References
    163
  - Sorting References
    163
  - Searching for References
    163
- Ad Hoc Booking
  163
- Participant Templates
  164
- Conference Templates
  171
  - Editing and Using a Conference Template
    171
Monitoring
172
- Monitoring and Managing Conferences
  172
  - Conference Control Center
    172
  - Graphical Monitor
    173
- Operator Conferences
  173
- Conference Control Center
  174
- Graphical Monitor
  179
  - View Folders and Systems
    179
Creating and Managing Phone Books
181
- Phone Book Basics
  181
  - The Role of Phone Book Sources
    181
  - Hierarchical Phone Books
    181
  - Default Source and Phone Book
    181
  - Phone Book Routing
    182
- Phone Book Types
  182
  - Corporate Directory
    182
  - Global Directory
    182
  - Local Directory
    182
  - Setting the Phone Book Type For All Systems
    183
- Creating a Phone Book
  183
  - Creating a Phone Book Hierarchy
    184
  - Alternate Way of Generating Phone Book
    184
- Granting Access to Phone Books
  184
  - Cisco TMS Users
    184
  - Provisioning Users
    185
- Setting Phone Books on Systems
  185
- Exporting Contacts to a File
  186
- Manage Phone Books
  186
  - Sources
    186
  - Access Control
    187
- Manage Phone Book Sources
  187
- Phone Book and Source Activity Status
  196
Reporting
197
- Reporting Basics
  197
  - Types of Data
    197
  - How Log Purge Settings Affect Reporting
    197
- Creating a Report
  198
  - Exporting Data to an Excel Sheet
    200
- Using Reporting Templates
  200
- Bridge Utilization
  201
  - The Reporting Mechanism and Logs
    201
  - Troubleshooting
    202
- Call Detail Records
  202
  - What is a Call Detail Record?
    202
  - Endpoints
    202
  - MCUs
    202
  - Gatekeeper and VCS
    202
  - Users
    203
  - TelePresence Content Servers
    203
  - Gateways
    203
- Billing Code Statistics
  203
- Conferences
  203
  - Conference Statistics
    203
  - Conference Resources
    203
  - Events
    204
  - Scheduling Interfaces
    204
  - Bridging Methods
    204
- System
  205
  - Ticket Log
    205
  - Feedback Log
    205
  - Connection Error
    205
  - System Connection
    205
  - Authentication Failure
    205
  - Boot
    205
  - History
    205
Administrative Tools
206
- Configuration
  206
  - General Settings
    206
  - Network Settings
    209
  - Email Settings
    215
  - Edit Email Templates
    216
  - Conference Settings
    220
  - WebEx Settings
    227
  - Reporting Settings
    230
  - Provisioning Extension Settings
    230
  - Manage Ticket Error Levels
    233
  - Manage Event Notification Error Levels
    238
- User Administration
  238
  - Groups
    238
  - Users
    245
  - Default Groups
    248
  - Default System Permissions
    248
- Locations
  249
  - ISDN Zones
    249
  - IP Zones
    250
- Billing Codes
  251
  - Manage Billing Codes
    251
  - Billing Codes Activity Status
    253
- Diagnostics
  253
  - TMS Tickets
    253
  - Provisioning Extension Diagnostics
    253
  - Conference Diagnostics
    254
- Activity Status
  256
- Analytics Extension
  256
- TMS Server Maintenance
  256
  - Identifying a Server Time Mismatch
    256
  - Downloading Diagnostics Files
    257
  - Viewing Free Disk Space
    257
  - Viewing and Managing Database Files and Sizes
    257
  - Purging Old Data and Logs
    257
  - TMS Redundancy
    258
  - TMS Services Status
    259
- Audit Log
  259
Cisco TMS Tools
261
- Configuration
  261
  - Database Connection Settings
    261
  - Directory Locations
    263
- Security Settings
  263
  - Encryption Key
    263
  - TLS Client Certificates
    263
  - Advanced Security Settings
    264
- Utilities
  266
  - Change User Domain
    266
  - Generate Phone Book
    266
  - Resolve Duplicate Keys
    267
- Diagnostic Tools
  267
  - SNMP Connectivity Checking Tool
    267
  - Scan Db for Encryption Key Mismatch
    267
Troubleshooting
268
Accessibility notice
289
Cisco Legal Information
290
Cisco Trademark
290

Maintenance Manual

Size:

4.13 MB
Pages:

290
Language:

English

Maintenance Manual

Table of Contents

Introduction
6
- Related Documents
  6
Cisco TMS Overview
8
- Web Page Features and Layout
  8
- Cisco TMS Components
  11
Setting up Cisco TMS
15
Routing
25
System Management Overview
38
Adding and Managing Systems
47
- Setting Up Default System Folders
  47
- Adding Systems
  48
- Managing Systems
  55
- Navigator
  59
- Ticketing Service
  115
- System Overview
  117
- Manage Dial Plan
  117
- :Provisioning
  118
- Configuration Backup
  127
- Configuration Templates
  128
- System Upgrade
  132
- Purge Systems
  135
- Event Notification Manager
  136
- System Status Reporting
  137
Booking
138
- Conference Basics
  138
- Booking a Conference
  140
- New Conference
  145
- List Conferences
  160
- List References
  164
- Ad Hoc Booking
  165
- Participant Templates
  166
- Conference Templates
  173
Monitoring
174
- Monitoring and Managing Conferences
  174
- Operator Conferences
  175
- Conference Control Center
  176
- Graphical Monitor
  181
Creating and Managing Phone Books
183
- Phone Book Basics
  183
- Phone Book Types
  184
- Creating a Phone Book
  185
- Granting Access to Phone Books
  186
- Setting Phone Books on Systems
  187
- Exporting Contacts to a File
  187
- Manage Phone Books
  188
- Manage Phone Book Sources
  189
- Phone Book and Source Activity Status
  197
Reporting
198
- Reporting Basics
  198
- Creating a Report
  198
- Using Reporting Templates
  200
- Bridge Utilization
  201
- Call Detail Records
  202
- Billing Code Statistics
  203
- Conferences
  203
- System
  205
Administrative Tools
206
- Configuration
  206
- User Administration
  238
- Locations
  249
- Billing Codes
  251
- Diagnostics
  253
- Activity Status
  255
- Analytics Extension
  256
- TMS Server Maintenance
  256
- Audit Log
  259
Cisco TMS Tools
261
- Configuration
  261
- Security Settings
  263
- Utilities
  266
- Diagnostic Tools
  267
Troubleshooting
268
- Using the Logs
  268
- Website Scenarios
  273
- System Scenarios
  275
- Conference Scenarios
  278
- Java Applet Scenarios
  278
- Phone Book Scenarios
  280
- Reporting Scenarios
  281
- Cause Codes
  284
Accessibility notice
288
Cisco Legal Information
289
Cisco Trademark
289

Maintenance Manual

Size:

4.16 MB
Pages:

289
Language:

English

Installation Guide

Table of Contents

Installation Guide

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1.12 MB
Pages:

44
Language:

English

Installation Guide

Table of Contents

Installation Guide

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1.07 MB
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55
Language:

English

Installation Guide

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Installation Guide

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1.22 MB
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50
Language:

English

Installation Guide

Table of Contents

Installation Guide

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1.06 MB
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55
Language:

English

Installation Guide

Table of Contents

Installation Guide

Size:

1.03 MB
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56
Language:

English

Installation Guide

Table of Contents

Installation Guide

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1.03 MB
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56
Language:

English

Installation Guide

Table of Contents

Installation Guide

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950 KB
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61
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English

Installation Guide

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Installation Guide

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954 KB
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61
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Installation Guide

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Installation Guide

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944 KB
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55
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Installation Guide

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Installation Guide

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1020 KB
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61
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Installation Guide

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Installation Guide

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3.34 MB
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77
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Installation Guide

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Installation Guide

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3.27 MB
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69
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Installation Guide

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Installation Guide

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3.39 MB
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75
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English

Installation Guide

Table of Contents

Installation Guide

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1.19 MB
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42
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English

Installation Guide

Table of Contents

Installation Guide

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1.28 MB
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44
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English

Installation Guide

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Installation Guide

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3.34 MB
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75
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Installation Guide

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Installation Guide

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Installation Guide

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Installation Guide

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Installation Guide

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Installation Guide

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Installation Guide

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Installation Guide

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Installation Guide

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Installation Guide

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Installation Guide

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Installation Guide

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Installation Guide

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Installation Guide

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Installation Guide

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Installation Guide

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Information Guide

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Licensing Information

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Licensing Information

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Release Notes

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Troubleshooting Guide

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Technical Manual

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Data Sheet

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Information Guide

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