Cisco Cisco WebEx Support Center WBS29.13 Release Notes
Remote Support Release Notes
4
WebEx Support Center Release Notes and FAQs
release. There are limitations for Windows 8 and we recommend that you use the
desktop sharing or application sharing features instead of the file sharing feature to share
Contextual
switching for
chat
Starting in WBS28.9, WebEx Remote Support site administrators can turn on a new
option, Allow chat contextual switching for Remote Support chat sessions with only
two participants. When this option is turned on, the Send to label changes from All
Participants to the name of the other participant in session. Any chat messages sent
will be preceded with "From <participant name1> to <participant name2>" instead of
"From <participant name1> to all participants"; for example, "From Jim Smith to John
Turner" will appear instead of "From Jim Smith to all participants." This option is turned
off by default.
Known Issues/Limitations
Microsoft Office
2013 Support
•
If you have Microsoft Office 2013 installed, the following features are not
supported when sharing PowerPoint 2013 files:
o
Animations and transitions
o
Embedded video or audio files
o
PowerPoint notes in a dedicated panel
o
UCF Toolkit
•
If you have customized your Info Tab, some custom elements may not be
supported. We recommend that you validate it to make sure it continues to
display properly in a WebEx meeting.
•
In a few cases, the following problems may occur:
o
Text and fill colors may be slightly different from the actual colors in a
slide.
o
Some graphic elements may be missing from a slide.
o
Fonts may appear blurry on a slide or may be different from the original.
o
The size of shapes may be different from the original.
•
If an object in a PowerPoint presentation does not display correctly in edit mode,
it is automatically removed in Slide Show view; however, the object may continue
to display when the file is shared in a WebEx meeting.
•
You cannot share password-protected PowerPoint 2013 files using the file sharing
feature. Use the application sharing or desktop sharing features instead.
•
You cannot share Excel 2013 files on Windows 8 using the file sharing feature.
Use the application sharing or desktop sharing features instead.
•
You cannot share Word 2013 (64-bit) documents on Windows 8 (64-bit) using the
file sharing feature. Use the application sharing or desktop sharing features
instead.
Operating
system support
To run Remote Support:
•
For Customer Support Representatives (CSRs) using Linux, Solaris, or Macintosh,
some product features may not be supported. For more information, please refer
•
Customers can use Linux, Solaris, or Macintosh, but they will not be able to
connect to a remote session from behind a Microsoft ISA proxy server with user
authentication enabled. This is a known Java issue document by Sun at