Cisco CISCO WEBEX SUPPORT CENTER WBS30 Release Notes
Remote Support Release Notes
WebEx Support Center Release Notes and FAQs
5
For more information about the computers, operating systems, and browsers supported
Crashing while
logged in to
customer
computers
If you log in to a customer computer as a different user and the Remote Support browser
crashes, you will remain logged in on customer's computer. When this happens, ask your
customer to log off and then log back in again.
Applications
show while
recording
session
When you record a Remote Support session while showing an application to a customer,
all other browser windows that are open on you computer will be visible to your
customer.
Disk space
during file
transfers
During file transfers, if the receiving party runs out of disk space, the session will end.
Moving file
transfer window
during desktop
sharing
If you start a file transfer while sharing desktops, you cannot move the transfer window.
Disable system
information
Site administrators cannot disable the System Information feature in custom session
types.
Lotus Notes
email invitation
limitation
If you use the Lotus Notes email application, the "send email invitation using local mail
client" feature may not work. This happens because Lotus Notes limits the size of email
messages that you initiate from Web pages. To resolve this, change your invitation email
template to reduce the message size.
Basic file
transfer doesn't
show up on
event log
Files transferred using the basic file transfer method do not show in the event log.
Joining an
inbound
support session
on slow
network
connection
When client download method is set to TFS (Temporary Folder Solution) for the site, and
a customer attempts to join an inbound support session using a slow network
connection, a customer may receive the error message "Join Conference confirmation
failed" after the customer fills out the entry form and clicks Submit.
Scrolling while
using Remote
Support web
chat
When using the Remote Support web chat, after the scrollbars have appeared, quickly
scrolling up and down may cause the chat window to flash in quick succession.
Last updated July 9, 2013