Cisco Cisco TelePresence Management Suite (TMS) Version 15 Troubleshooting Guide

Contributed by Chad Johnson, Vernon Depee, and Zac Colton, Cisco
TAC Engineers.
Mar 27, 2014

Introduction
Prerequisites
     Requirements
     Components
Errors when TMS Agent is Enabled on a Single VCS
     Unable to Connect to the Remote TMS Agent
     Failed to Enable TMS Agent Data Replication
        Rebuild the TMS Agent Database on the VCS
        Directory Service Does Not Run
        VCS does not Appear in the Replicating Agents List
        DNS Errors Enable Replication
Restore the Local TMS Agent from the Remote TMS Agent
Manually Rebuild the Indexes for the Local TMS Agent Database
Enable TMS Agent in a High−Latency Environment
Reset the TMS Agent Database Password on TMS
Check the Replication Status
Related Information

This document describes common issues with Cisco TelePresence Management Suite (TMS) Agent, a legacy
tool that allows you to provision devices and soft clients such as Cisco Jabber Video for TelePresence, Cisco
TelePresence Movi, and Cisco Jabber for iPad when registered to a Cisco Video Communication Server
(VCS).

Note: Cisco recommends that you upgrade to the new provisioning solution called TMS Provisioning
Extension (TMSPE), but the TMS solution should be functional before you migrate.

Cisco recommends that your system:

Runs Cisco TMS

• 

Uses one or more Cisco TelePresence Movi Option Keys (purchased separately)

• 

Uses one or more Cisco VCS Control appliances

• 

Uses the Cisco VCS Device Provisioning Option Key (no−charge key obtained from your Cisco

•