Cisco Cisco TelePresence Management Suite (TMS) Version 15 Troubleshooting Guide

Contributed by Cisco TAC Engineers.
Oct 29, 2014

Introduction
Why do you get a login prompt when you access Java pages in Cisco TMS?
     Different Domain
     Access Through a Proxy
     IBM/Lenovo Computers
     Red X
     Trust Question

This document describes why a login prompt appears when you access Java pages on the Cisco TelePresence
Management Suite (TMS).

All of the Monitoring options in Cisco TMS are Java applets.

If you access Cisco TMS from a machine that is not a member of the same domain as the Cisco TMS Server,
or if the Cisco TMS Server is not a member of the domain at all, you are prompted for a username and
password the first time that you access Java applets in each session. Enter the username and password that you
used in order to log in to the Cisco TMS Server.

Proxies often have authentication issues with Java plug−ins. If you access Cisco TMS through a proxy, the
default Network Proxy Setting in the Java Control Panel is Use browser, which does not always work. You
might have to manually configure the proxy setting in your PC's Java Control Panel or use the Direct
connection setting.

Tip: The Java Control Panel is accessed when you right−click the Java icon in the system tray.

IBM/Lenovo computers come pre−installed with a version of Java that often does not work for authenticated
sites. When you access the Java applets, you are prompted for a username and password, but your credentials
are rejected and the prompt displays again. Go to www.java.com and download the Java Runtime
Environment (JRE) install in order to upgrade your local copy of JRE. After the newer version is installed,