Cisco Cisco TelePresence Management Suite (TMS) Version 15 Troubleshooting Guide
TMS Phone Books Troubleshoot Guide
Document ID: 118705
Contributed by Adam Wamsley and Magnus Ohm, Cisco TAC
Engineers.
Jan 05, 2015
Engineers.
Jan 05, 2015
Contents
Introduction
Prerequisites
Requirements
Components Used
Related Products
Background Information
Prerequisites
Requirements
Components Used
Related Products
Background Information
TMS Phone Book Directories
Global Directory
Corporate Directory
System Phone Book Types
Ports Used for TMS Phone Books
Endpoint Phone Book Server Configuration
Check the Address with the Web Interface
Check the Address with Secure Shell (SSH)
Check Endpoint DNS Configuration
Check the DNS Configuration with SSH
Check the DNS Configuration with the Web Interface
Determine if the Phone Book Service is Reachable
TMS Phone Book and Phone Book Source
Verify Contacts and Phone Book is Set on System
Verify Contacts
Jabber and Phone Books
Access Control
Provisioning Configuration
Duplicate Entries
Phone Book Routing
401 Unauthorized − Troubleshoot IIS
Successful Phone Book Query
Check IIS Settings
Use a Network Capture
Analyze Phonebook Data in Wireshark
Corporate Directory
System Phone Book Types
Ports Used for TMS Phone Books
Endpoint Phone Book Server Configuration
Check the Address with the Web Interface
Check the Address with Secure Shell (SSH)
Check Endpoint DNS Configuration
Check the DNS Configuration with SSH
Check the DNS Configuration with the Web Interface
Determine if the Phone Book Service is Reachable
TMS Phone Book and Phone Book Source
Verify Contacts and Phone Book is Set on System
Verify Contacts
Jabber and Phone Books
Access Control
Provisioning Configuration
Duplicate Entries
Phone Book Routing
401 Unauthorized − Troubleshoot IIS
Successful Phone Book Query
Check IIS Settings
Use a Network Capture
Analyze Phonebook Data in Wireshark
Introduction
This document describes how to troubleshoot different issues with Cisco TelePresence Management Suite
(TMS) phone books.
(TMS) phone books.
Prerequisites