Cisco Cisco TelePresence Management Suite (TMS) Version 15 Installation Guide
1.
See the Cisco VCS event log for details.
2.
Correct the errors based on the event log.
Users Get "Out of licenses" Message
If users get an error message saying "Out of Licenses" when signing in to Cisco Jabber Video for TelePresence, this
usually indicates that the maximum concurrent number of users has been exceeded. However, if this happens
immediately after setting up Cisco TMSPE, the message may be due to a misconfiguration.
usually indicates that the maximum concurrent number of users has been exceeded. However, if this happens
immediately after setting up Cisco TMSPE, the message may be due to a misconfiguration.
To check this:
1.
Go to Systems > Navigator.
2.
Select the Cisco VCS the client is trying to sign into and go to the Provisioning > Devices pane.
3.
In the Devices pane, make sure Enable Service is selected.
For further instructions, see
Signing in Fails When No Template Available
A device will not be able to sign in for provisioning if no template exists for the type of device. If no template exists for its
version, Cisco TMSPE will fall back to the latest template available for earlier versions. Note that Cisco TMSPE cannot
fall back to a newer template if none exists for the specific version of device or earlier.
version, Cisco TMSPE will fall back to the latest template available for earlier versions. Note that Cisco TMSPE cannot
fall back to a newer template if none exists for the specific version of device or earlier.
If a particular type of device fails to sign in:
1.
In Cisco VCS, go to Status > Logs > Event Log.
2.
If the log contains an error message similar to this, Cisco TMSPE has not been set up with a template for the
device:
device:
provisioning: Level="ERROR" Detail="Failed to provision user" User-URI="[user's SIP URI]" Reason="No
provisioning template document found" Device-model="[device]" Device-version="[software version]".
provisioning template document found" Device-model="[device]" Device-version="[software version]".
For instructions on adding templates, see
.
Warning Displayed When Uploading Configuration Schema
If a warning appears in the Cisco TMSPE administrative interface when uploading a schema, this may be due to a web
server configuration issue where HTTP PUT requests are stopped by IIS:
server configuration issue where HTTP PUT requests are stopped by IIS:
1.
Open IIS Manager on the Cisco TMSPE server.
2.
Select the Cisco TMSPE web application (
<machinename>/Sites/Default Web Site/tmsagent
).
3.
In the middle pane, double-click on Request Filtering.
4.
In the same pane, select the HTTP Verbs tab.
5.
Ensure that PUT is set to Allowed=True.
If PUT is already enabled for the web application, check whether server-wide settings are overriding individual webapp
configurations.
configurations.
Note that this issue is only seen when WebDAV Publishing is an IIS Role Service.
No Phone Books Received
If one or more provisioning users are not receiving phone books on their devices:
■
Verify that access control is correctly set up for the user(s). See
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Cisco TelePresence Management Suite Provisioning Extension with Cisco VCS Deployment Guide