Cisco Cisco TelePresence Management Suite (TMS) Version 15 Installation Guide
2012-10-25 15:02:24,951 [common] [JettyThread-24] ERROR U:administrator
c.c.ts.mgmt.lib.api.i18n.Localizer - key Lock prevents new connection, parallell
connections not supported due to underlying os operations. is not localized
2012-10-25 15:02:24,951 [common] [JettyThread-24] ERROR U:administrator
c.c.t.m.l.a.i18n.ExceptionLocalizer - Key not localized:
com.cisco.ts.mgmt.ur.service.userimport.settings.UserImportCommunicationException
com.cisco.ts.mgmt.ur.service.userimport.settings.UserImportCommunicationException: null
Also look for messages containing the following or similar statements:
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[na:1.6.0_34]
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) ~[na:1.6.0_34]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[na:1.6.0_34]
at java.lang.reflect.Method.invoke(Unknown Source) ~[na:1.6.0_34]
User import fails
If you have configured a nightly user import from AD or LDAP and it fails, a ticket will be raised. You are most
likely trying to import users logged in with a service account in AD that has an expired password.
likely trying to import users logged in with a service account in AD that has an expired password.
To address the issue:
. Pay special
attention to the user account and password.
2. Do a manual import or wait for the scheduled import.
Email sending failure
If account information email is not reaching the recipients:
n
.
n
Check whether antivirus software is preventing email from being sent. Some antivirus applications
automatically block all mass sending of email.
automatically block all mass sending of email.
Cisco VCS reports data import failure
If Cisco VCS raises a Cisco TMS ticket with the alarm "TMS Provisioning Extension services data import
failure", there is a problem with the data format or the number of entries received from Cisco TMSPE.
failure", there is a problem with the data format or the number of entries received from Cisco TMSPE.
"Would cause the VCS to exceed internal table limits"
A Cisco VCS cluster of any size supports the import of:
n
10,000 users for provisioning
n
10,000 FindMe accounts
n
200,000 phonebook entries
If the above alarm is raised, the maximum number of users, FindMe accounts, or phone book entries has
been exceeded.
been exceeded.
Corrective actions:
First verify that the number of entries reported is correct:
Cisco TelePresence Management Suite Provisioning Extension with Cisco VCS Deployment Guide (1.4)
Page 90 of 96
Troubleshooting