Cisco Cisco TelePresence Management Suite (TMS) Version 15
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Email sending failure
If account information email is not reaching the recipients:
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.
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Check whether antivirus software is preventing email from being sent. Some antivirus applications
automatically block all mass sending of email.
automatically block all mass sending of email.
Cisco VCS reports data import failure
If Cisco VCS raises a Cisco TMS ticket with the alarm "TMS Provisioning Extension services data import
failure", there is a problem with the data format or the number of entries received from Cisco TMSPE.
failure", there is a problem with the data format or the number of entries received from Cisco TMSPE.
"Would cause the VCS to exceed internal table limits"
A Cisco VCS cluster of any size supports the import of:
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10,000 users for provisioning
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10,000 FindMe accounts
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200,000 phonebook entries
If the above alarm is raised, the maximum number of users, FindMe accounts, or phone book entries has
been exceeded.
been exceeded.
Corrective actions:
First verify that the number of entries reported is correct:
1. In Cisco TMS, go to
Administrative Tools > Provisioning Extension Diagnostics
.
2. Next to the relevant service (Users, Phone Book, or FindMe), click Cleanup.
1. Go to
Systems > Navigator
and navigate to the Cisco VCS.
2. Open the
Provisioning
tab.
3. Scroll to the bottom of the tab and click Perform Full Synchronization.
If the alarm was due to data duplication in Cisco TMSPE, the synchronization should now complete
successfully.
successfully.
If Cisco VCS limitations are still exceeded, view the Cisco VCS event log for details.
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Move groups to a cluster with available capacity if user and/or FindMe limitations are exceeded.
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Reduce the total number of phone book entries in Cisco TMS if it exceeds 200 000.
"Unrecognized data format"
If the ticket reports that "One or more records imported from the TMS Provisioning Extension services have
been dropped due to unrecognized data format", the problem is one of the following:
been dropped due to unrecognized data format", the problem is one of the following:
Cisco TMSPE Provisioning Deployment Guide
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Troubleshooting
Provisioning problem scenarios