Cisco Cisco TelePresence Management Suite (TMS) Version 15
Diagnostics
Cisco TMS Provisioning Deployment Guide
Page 37 of 47
Verify that the
FindMe
option key is
present on
the Cisco
VCS when
the FindMe
option is
enabled on
the local
Cisco TMS
Agent
FindMe
option key is
present on
the Cisco
VCS when
the FindMe
option is
enabled on
the local
Cisco TMS
Agent
When the FindMe option is
enabled and no FindMe option
key is installed on the Cisco VCS,
FindMe will not work correctly on
the Cisco VCS in question. The
User Policy option key needs to
be installed. See
enabled and no FindMe option
key is installed on the Cisco VCS,
FindMe will not work correctly on
the Cisco VCS in question. The
User Policy option key needs to
be installed. See
for
more information on how option
keys are added.
keys are added.
Contact Cisco to obtain this chargeable User Policy
option key.
option key.
Verify that
users created
on the Local
Cisco TMS
Agent
replicate to all
the Cisco
TMS Agent
LDAP
databases in
the cluster.
users created
on the Local
Cisco TMS
Agent
replicate to all
the Cisco
TMS Agent
LDAP
databases in
the cluster.
Faulty replication leaves affected
databases in an inconsistent state.
Users and configuration will not
be identical to master agent. As a
result provisioning will fail.
databases in an inconsistent state.
Users and configuration will not
be identical to master agent. As a
result provisioning will fail.
Disable and re-enable replication.
Go to
Systems > Navigator > TMS Agent
tab.
1. Clear Enable Cisco TMSAgent Data Replication.
2. Click Save Settings.
3. Go back and select Enable Cisco TMSAgent Data
2. Click Save Settings.
3. Go back and select Enable Cisco TMSAgent Data
Replication.
4. Click Save Settings.
Verify that all
VCS in a
cluster have
the same SIP
domains.
VCS in a
cluster have
the same SIP
domains.
The SIP domains that provisioned
users shall register to must be
present on all Cisco VCSs in a
cluster for the users to be able to
register.
users shall register to must be
present on all Cisco VCSs in a
cluster for the users to be able to
register.
To add a missing SIP domain to a Cisco VCS, go to
Configuration > Protocols >SIP > Domain
.
After starting diagnostics for all or some diagnosis, an "In queue" icon is displayed to the right of each
diagnosis. After execution of each diagnosis a "Successful" or "Failed" icon will be displayed.
diagnosis. After execution of each diagnosis a "Successful" or "Failed" icon will be displayed.
Reading the TMS Agent Diagnostics page
The Cisco TMS
Agent Browser
pane displays the Local Cisco TMS Agent, which is the agent running
on the Cisco TMS server itself, as well as the agents running on each of the Cisco VCSs or Cisco VCS
clusters that are added to Cisco TMS.
clusters that are added to Cisco TMS.
Diagnosis shows that your provisioning process has a fatal error.
Diagnosis has not yet been run.
Diagnosis is complete and produced no warnings.
Diagnosis shows that your provisioning process has an error but it is not critical.
Diagnosis shows that there is a non-standard setting in Cisco TMS influencing the provisioning
process.
process.
Diagnosis is pending/waiting/in queue.
Diagnosis is running.