Cisco Cisco TelePresence Management Suite (TMS) Version 15
1.
On the Provisioning Extension Diagnostics page, scroll down to the System Status pane.
2.
View the following color-coded status circles:
—
Red circles indicate an error or warning.
—
Gray circles indicate 'No status Available'.
—
Green circles indicate Successful status.
3.
To attempt to fix a problem or to update the status of a service, click the corresponding button:
—
System Status: click Cleanup.
This action cleans up the delta table in the database, which holds information about data changes such as
user and group updates. The accumulation of changes in the delta table can cause the database to grow
over time.
user and group updates. The accumulation of changes in the delta table can cause the database to grow
over time.
—
User Import Status: click User Import.
This action initiates a full import from the user repository to the target service.
—
Device Import Status: click Device Import.
This action initiates a full import from the device repository to the target service.
4.
View the Cleanup Status circle to confirm that the problem has been fixed.
Typically, the status changes to orange indicating it is awaiting processing, to a cog wheel indicating that the task
is in progress, to a green circle indicating that the status is now OK.
is in progress, to a green circle indicating that the status is now OK.
Viewing Cisco VCS Communication History
On the Provisioning Extension Diagnostics page you can also check the recent history of attempts made by Cisco VCS to
poll Cisco TMSPE for data.
poll Cisco TMSPE for data.
All currently active Cisco VCSs are listed in the
Cisco VCS Communication
pane. The timestamp for the most recent poll
is displayed in the Last Call Time column.
Viewing how long ago the most recent polling attempt was made may help you to identify the root cause of a problem.
Restarting the TMS Provisioning Extension Windows Service
In some error situations, restarting the Windows service may be necessary to allow Cisco TMSPE to resolve the problem.
In certain scenarios this is also indicated as the "Corrective action" for an alarm on the
In certain scenarios this is also indicated as the "Corrective action" for an alarm on the
TMS Provisioning Extension
Diagnostics
page.
To restart the service:
1.
Open Server Manager.
2.
Go to
Configuration > Services
.
3.
Locate the TMS Provisioning Extension service and click Restart.
Note that initialization of the service may take 3-4 minutes, during which the Cisco TMSPE parts of Cisco TMS will be
unavailable.
unavailable.
Logs
Cisco TMSPE and Cisco TMS Logs
To get a snapshot of all available logs for Cisco TMSPE and Cisco TMS:
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Cisco TelePresence Management Suite Provisioning Extension with Cisco VCS Deployment Guide