Cisco Cisco TelePresence Management Suite (TMS) Version 15 Installation Guide
Troubleshooting
Installation Times Out
The default database timeout value when upgrading Cisco TMS is 30 minutes. This value applies to each of the
installer’s internal database operations. For big deployments with years of call history and/or system data, some of the
operations may need more than 30 minutes to complete.
installer’s internal database operations. For big deployments with years of call history and/or system data, some of the
operations may need more than 30 minutes to complete.
This timeout value is configurable using a command line option. To use a timeout value of 60 minutes, run the installer
from the command line as follows:
from the command line as follows:
TMS15.3.exe /z"sqltimeout 60"
Substitute
60
with a higher value if needed.
We recommend using the default value of 30 minutes, and only increasing the timeout value if the initial upgrade attempt
is failing.
is failing.
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Cisco TelePresence Management Suite Installation and Upgrade Guide
Troubleshooting