Cisco Cisco TelePresence Management Suite (TMS) Version 15 Installation Guide
3. Logged in as a user with full access to the Exchange resource calendars:
a. Open Microsoft Outlook.
b. Find one of the duplicate appointments identified in step 2.
b. Find one of the duplicate appointments identified in step 2.
4. If the duplicate appointment has a different start time, end time, or subject than its counterpart in Cisco
TMS, delete it from all Exchange resource calendars.
If there are no differences between the appointments, follow the procedure in 'Forcing a change to identify
the correct appointment', below.
If there are no differences between the appointments, follow the procedure in 'Forcing a change to identify
the correct appointment', below.
5. Go to step 3 and process another problematic appointment.
Forcing a change to identify the correct appointment
If there are two or more appointments in the resource calendar with the same start time, end time, and
subject, you will be unable to differentiate between the duplicate and any appointments that you have to
delete. To force a change that will enable you to see a difference and therefore identify the correct
appointment:
subject, you will be unable to differentiate between the duplicate and any appointments that you have to
delete. To force a change that will enable you to see a difference and therefore identify the correct
appointment:
1. In Cisco TMS, go to
Booking > List Conferences
, and locate the conference.
2. Edit the conference, reduce its duration by 5 minutes and click Save Conference.
This duration is important as Cisco TMSXE will ignore changes of 3 minutes or less.
3. Wait for the Cisco TMSXE replicator to process the change and update the Exchange resource calendars
with the new end time—this could take a few minutes.
4. The appointment in Exchange that has a new end time is the one that is correctly linked to Cisco TMS:
now delete the one or more duplicate appointments that did not get a new end time.
5. In Cisco TMS, reinstate the original end time of the conference.
Instructions for customers upgrading from 14.4 or 14.4.1 who use Cisco
TMSXN
TMSXN
Upgrading Cisco TMS and resolving duplicate conferences
Customers who use Cisco TMSXN and are upgrading from 14.4 or 14.4.1 must first upgrade to this version of
Cisco TMS, and then follow this procedure as soon as possible after upgrading, but it does not need to be
done immediately, nor does it require a maintenance window:
Cisco TMS, and then follow this procedure as soon as possible after upgrading, but it does not need to be
done immediately, nor does it require a maintenance window:
1. Wait 15 minutes for the Cisco TMSXN Synchronizer to process data from Cisco TMS.
2. In Cisco TMS, check for a critical TMS ticket stating: 'Conference series with duplicate external primary
keys found'.
If you do not see this ticket, no further action is required.
If you do see the ticket, continue to step 4.
If you do not see this ticket, no further action is required.
If you do see the ticket, continue to step 4.
3. In
TMS Tools
, run the
Resolve Duplicate Keys
tool to select the correct conferences from the list of
duplicates.
If it is not clear which conference is the correct one, review the Domino calendars for the systems
involved in the conference. If most or all of the resource calendars are in agreement with one of the
duplicate conferences, that is probably the correct one to select.
If it is still not possible to identify the correct conference, contact the conference owner.
If it is not clear which conference is the correct one, review the Domino calendars for the systems
involved in the conference. If most or all of the resource calendars are in agreement with one of the
duplicate conferences, that is probably the correct one to select.
If it is still not possible to identify the correct conference, contact the conference owner.
Cisco TelePresence Management Suite Installation and Upgrade Guide (14.6)
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Prerequisites