Cisco Cisco TelePresence Management Suite (TMS) Version 15 Installation Guide
Appendix 2. Uninstalling Cisco TMS
This section tells you how to remove the Cisco TMS application: this is not necessary under normal
conditions because older versions of Cisco TMS are removed automatically by the Cisco TMS installer. This
information is provided for reference and for advanced troubleshooting.
conditions because older versions of Cisco TMS are removed automatically by the Cisco TMS installer. This
information is provided for reference and for advanced troubleshooting.
Uninstalling Cisco TMS removes the Cisco TMS application, web site, and services. It leaves customer
data, logs, databases and database servers intact for use in future upgrades. The uninstall wizard does not
modify the SQL server in any way see the next section if you want to completely remove all Cisco TMS
information from the server, including the database servers.
data, logs, databases and database servers intact for use in future upgrades. The uninstall wizard does not
modify the SQL server in any way see the next section if you want to completely remove all Cisco TMS
information from the server, including the database servers.
To remove the Cisco TMS application:
1. Select ‘Uninstall Cisco TMS’ from the Cisco program group in the Start Menu or use Add/Remove
Programs in the Windows Control Panel.
2. A welcome window explains that the uninstallation script removes Cisco TMS, but the database and
database server must be removed separately. Click Next. The wizard removes the Cisco TMS services,
website, and application data.
website, and application data.
3. When prompted to restart your computer, select Restart now and click Finish.
Removal of the Cisco TMS application is complete.
Removing all Cisco TMS information from a server
The uninstall wizard only removes the Cisco TMS application from the server so that Cisco TMS can easily
be reinstalled or upgraded in the future.
be reinstalled or upgraded in the future.
CAUTION:
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These steps assume that the SQL server was installed by Cisco TMS, is not being used by any other
applications, and is safe to remove. Do not remove the SQL server or its program folder if the SQL server is
used by any other application.
applications, and is safe to remove. Do not remove the SQL server or its program folder if the SQL server is
used by any other application.
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Do not perform these steps on a Cisco TelePresence Management Server. If you remove Microsoft SQL
from the Management Server, you will not be able to reinstall it as the server runs a locked-down version of
Microsoft Windows with reduced write permissions.
from the Management Server, you will not be able to reinstall it as the server runs a locked-down version of
Microsoft Windows with reduced write permissions.
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Following these steps will delete all Cisco TMS data. Do not proceed if you intend to save any information
from your Cisco TMS installation.
from your Cisco TMS installation.
To completely remove Cisco TMS and all of its data from your server, follow these instructions:
1. Run the Cisco TMS uninstall wizard using the instructions in the previous section.
3. Delete the program folder used by the Cisco TMS installation. The default location is C:\Program
Files\TANDBERG\TMS.
4. Open the Windows registry editor: from the Start menu, select ‘Run..’ and enter ‘regedit’ and click OK.
5. Expand the tree on the left using the plus icons to find the Hive (folder) HKEY_LOCAL_
MACHINE\SOFTWARE\Tandberg\TANDBERG Management Suite.
Cisco TelePresence Management Suite Installation and Upgrade Guide (14.3)
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Appendices