Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
4.
Type in the domain that the server running Cisco TMS is a member of. If adding more domains, separate them
using a comma, without any spaces.
using a comma, without any spaces.
5.
Click OK.
The change will be applied immediately.
The change will be applied immediately.
URL
For automatic logon to work, you must access the web application using a URL that maps to the correct internal fully
qualified domain name (FQDN) of the Cisco TMS server.
qualified domain name (FQDN) of the Cisco TMS server.
Using the server IP address, or a DNS name that maps to the IP address but not the internal FQDN, will not allow
automatic logon.
automatic logon.
Using the example values in the table below, users who use URL:
http://tms2.example.org/tms
will log on
automatically.
Users who use URL:
http://10.0.200.50/tms
will have to enter authentication credentials.
Users who use URL:
http://tms.example.org/tms
will have to enter authentication credentials. This is because the
address maps directly to the IP address instead of the Active Directory FQDN name of the machine.
URL
Mapped to
Automatic Logon?
Server Name:
tms2.example.org
http://tms2.example.org/tms
n/a
Yes
IP Address:
10.0.200.50
http://10.0.200.50/tms
n/a
No
DNS A Record:
tms.example.org
http://tms.example.org/tms
10.0.200.50
No
Network
Networks that include web proxies could break Kerberos or NTLM authentication methods, which means Integrated
Authentication cannot be used. This is because Integrated Authentication was designed for internal networks that do
not require traversing web proxies. In these situations, the web browser and web server negotiate the next available
authentication method.
Authentication cannot be used. This is because Integrated Authentication was designed for internal networks that do
not require traversing web proxies. In these situations, the web browser and web server negotiate the next available
authentication method.
System Scenarios
This section covers possible issues with systems using Cisco TMS.
New Systems are not Automatically Discovered
If new systems on the network are not automatically discovered, try the steps below.
Basic Steps
■
Make sure no SNMP tool outside of Cisco TMS is running on the server
■
Verify that the system's management address (feedback receiver if an infrastructure system) is set to
http://<FQDNofTMS>/tms/public/feedback/code.aspx. If the address is set up to use HTTPS, this must be
enabled in Cisco TMS IIS.
http://<FQDNofTMS>/tms/public/feedback/code.aspx. If the address is set up to use HTTPS, this must be
enabled in Cisco TMS IIS.
■
Check the logs for symptoms or error messages at C:\Program
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Cisco TelePresence Management Suite Administrator Guide
Troubleshooting