Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
The chart shows the amount of calls handled by each device type. To get call data for a specific Cisco VCS, click on
a bar in the chart, or select a system in the Data tab.
a bar in the chart, or select a system in the Data tab.
Users
The User CDR page is only available if Cisco TelePresence Management Suite Provisioning Extension (Cisco TMSPE)
is installed and activated.
is installed and activated.
These CDRs are listed per user.
Note the following:
■
User CDRs are only generated for outgoing calls.
■
User CDRs are only generated on the Cisco VCS the endpoint making the outbound call is registered to.
■
User CDRs are only shown on the Cisco TMS server receiving the call disconnect feedback from the Cisco
VCS the endpoint making the outbound call is registered to. Cisco VCSs under heavy load could fail to send
feedback events to Cisco TMS, and there is no retry mechanism.
VCS the endpoint making the outbound call is registered to. Cisco VCSs under heavy load could fail to send
feedback events to Cisco TMS, and there is no retry mechanism.
■
Cisco TMS's "Resolve users from numbers in gatekeeper log" scheduled task will resolve feedback events to
Cisco TMSPE users. As this task runs every five minutes, there is a short delay before a User CDR is created.
Cisco TMSPE users. As this task runs every five minutes, there is a short delay before a User CDR is created.
■
Cisco TMS filters out the zero duration calls when resolving feedback from the Cisco VCS.
As with other CDRs in Cisco TMS, User CDRs should be considered best effort.
TelePresence Content Servers
If you have TelePresence Content Servers managed by Cisco TMS, CDR-based reports for these are available in the
Content Server page.
Content Server page.
Select a bar in the chart view to see a Content Server Activity Log for each server.
Gateways
CDR-based reports for gateways are available in the Gateway page.
The chart shows activity filtered by call protocol.
Billing Code Statistics
In Cisco TMS: Reporting > Billing Code Statistics
On the Billing Code Statistics page you can generate, view statistics for and export CDRs (call detail records) for
selected billing codes. This includes billing codes for both scheduled and unscheduled calls.
selected billing codes. This includes billing codes for both scheduled and unscheduled calls.
Data can be collected for defined time intervals for a selected billing code. Only 20 billing codes can be shown in the
chart. Use the Paging drop-down to view more.
chart. Use the Paging drop-down to view more.
Conferences
In Cisco TMS: Reporting > Conferences
The pages in the Reporting > Conferences menu section contain reporting options for scheduled and unscheduled
conferences in Cisco TMS.
conferences in Cisco TMS.
Conference Statistics
On the Conference Statistics page you can generate statistics for scheduled and ad hoc conferences for a specified
time interval.
time interval.
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Cisco TelePresence Management Suite Administrator Guide
Reporting