Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
Utilities
Change User Domain
If the Windows domain the Cisco TMS server is a member of has changed name, or the Cisco TMS server is not in a
domain and the server hostname has changed, you can make Cisco TMS aware of this change here.
domain and the server hostname has changed, you can make Cisco TMS aware of this change here.
The changes made will only apply to usernames in Cisco TMS, not to user accounts on the domain itself.
Generate Phone Book
Here you can generate a phone book with folders and corresponding phone book sources based on the folder
structure of Systems > Navigator.
structure of Systems > Navigator.
Caution
.
1.
Open Cisco TMS Tools on the Cisco TMS server.
2.
From the Utilities menu, select Generate Phone Book
3.
Enter a name for the phone book.
4.
Click OK.
A background job is scheduled to generate the phone book and its sources.
The phone book will be visible in Cisco TMS under Phone Books > Manage Phone Books.
Carrying out the above procedure more than once will not overwrite any previously created phone books or sources.
A duplicate set of phone books and sources will be generated, and any unwanted phone books and sources
generated in this way will have to be manually deleted one at a time.
A duplicate set of phone books and sources will be generated, and any unwanted phone books and sources
generated in this way will have to be manually deleted one at a time.
Resolve Duplicate Keys
Customers affected by the duplicate external primary key issue found in Cisco TMS 14.4 and 14.4.1 can use this tool
to identify conference series that have duplicate external primary keys, and select which is the correct conference.
(For more information on the issue itself, see
to identify conference series that have duplicate external primary keys, and select which is the correct conference.
(For more information on the issue itself, see
.)
This tool should only be used if, after upgrading to 14.4.2 or later, this critical ticket appears in Cisco TMS:
"Conferences with duplicate external primary keys found".
"Conferences with duplicate external primary keys found".
When the tool is accessed, all affected conferences are loaded into the page. Conferences with the same external
primary key are grouped together, and the title, owner, recurrence pattern, and a link to open the conference or
series in Cisco TMS > Booking > List Conferences are displayed.
primary key are grouped together, and the title, owner, recurrence pattern, and a link to open the conference or
series in Cisco TMS > Booking > List Conferences are displayed.
Select the correct conference from each group of conferences as only one conference in the group should exist in
Cisco TMS. Once you click SELECT, the remaining conferences in the group are deleted.
Cisco TMS. Once you click SELECT, the remaining conferences in the group are deleted.
If it is not clear which conference is the correct one, review the Exchange resource calendars for the systems
involved in the conference. If most or all of the resource calendars are in agreement with one of the duplicate
conferences, that is probably the correct one to select.
involved in the conference. If most or all of the resource calendars are in agreement with one of the duplicate
conferences, that is probably the correct one to select.
If it is still not possible to identify the correct conference, contact the conference owner.
Click VIEW LOG for a list of the conferences that have been selected/deleted. This log (log-tmstools-duplication-
resolution.txt) is located in the tmsdebug logs folder and contained in the Download Diagnostic Files download
bundle.
resolution.txt) is located in the tmsdebug logs folder and contained in the Download Diagnostic Files download
bundle.
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Cisco TelePresence Management Suite Administrator Guide
Cisco TMS Tools