Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
Advanced Steps
The proxy server may need to be configured to allow this kind of traffic from the Cisco TMS server to the clients.
Applet Is Slow to Load or will not Load Completely
The applet will normally be finished loading within 5 seconds of opening the page. If you experience a significantly
higher loading time, try the points below.
higher loading time, try the points below.
Basic Steps
■
Turn off caching in Java and delete the existing temporary files:
a.
Open the Java Control Panel.
b.
Click the General tab.
c.
Click Settings, click View Applets.
d.
De-select Enable Caching in the lower left corner.
e.
Click OK.
f.
Click Delete Files.
g.
Select all check boxes.
h.
Click OK.
i.
Click OK.
j.
Click OK.
■
Remove old or duplicate Java clients from Internet Explorer:
a.
Click Tools in the Internet Explorer menu.
b.
Click the Programs tab.
c.
Click Manage Add-ons.
d.
Disable all old or duplicate Java plug-ins.
■
Remove Google Desktop. We have seen issues where Google Desktop is conflicting with the Java plug-in and
significantly increasing the loading time of Java applets. Other desktop search engines have not displayed the
same symptoms.
significantly increasing the loading time of Java applets. Other desktop search engines have not displayed the
same symptoms.
■
If using Java JRE version 6, update 15 or later, you will need to de-select Enable the next generation Java
plug-in… under Advanced on the Java Control Panel to make the Graphic Monitor work as expected.
plug-in… under Advanced on the Java Control Panel to make the Graphic Monitor work as expected.
Mozilla Firefox Blocks Java Plugin
Mozilla Firefox version 17.0 and above prompts you to activate Java plugin every time you open Conference Control
Center. Follow the steps given below, to permanently activate Java plugin.
Center. Follow the steps given below, to permanently activate Java plugin.
In Mozilla Firefox:
1.
Click the Open menu icon.
2.
Click Add-ons.
3.
Select Plugins tab on the left panel.
4.
Select Java(TM) Platform SE version 8 and above from the plugins list.
5.
Click the drop down list and select Always Activate option.
Quicker Load of Monitor
When Cisco TMS is upgraded, users may experience that loading of Conference Control Center and Graphical
Monitor are slowed down. This is caused by old versions of the .jar files in the Java Applet cache.
Monitor are slowed down. This is caused by old versions of the .jar files in the Java Applet cache.
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Cisco TelePresence Management Suite Administrator Guide
Troubleshooting