Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
This System is
Running a Software
Version that is Not
Supported
Running a Software
Version that is Not
Supported
The software version running on this system is not supported in this version of Cisco TMS.
This TelePresence
Conductor is
Running a Software
Version that is Not
Supported
Conductor is
Running a Software
Version that is Not
Supported
The software version running on this TelePresence Conductor is not supported in this
version of Cisco TMS.
version of Cisco TMS.
Time Zone Mismatch The time zone set in Cisco TMS for the system is different from the time zone on system.
Time Zone Not Set
The time zone has not been set. It will not be possible to book this system.
TMS Connection
Error
Error
There is a connection problem between Cisco TMS and the system.
TMS Database file is
running out of space
running out of space
The Cisco TMS Database File is Running Out of Space.
TMS Encryption key
mismatch
mismatch
The encryption key set in TMS Tools does not match the encryption key used by Cisco
TMS to decrypt the authentication data.
TMS to decrypt the authentication data.
TMS Server Time
Out of Sync
Out of Sync
The current time on the SQL Server is more than 30 seconds out of sync with the server
time on the Cisco TMS Server.
time on the Cisco TMS Server.
TMS Service Not
Running
Running
One of the TMS Services is not running - the ticket will specify which one.
Tracking Method
Incompatible with IP
Assignment
Incompatible with IP
Assignment
The system is currently set to track by IP Address in the
Connection
tab, but the system is
configured locally to use DHCP addressing. In this configuration, if the system's IP
address changes, Cisco TMS will no longer be able to track the system.
address changes, Cisco TMS will no longer be able to track the system.
Unable to
Communicate with
the Provisioning
Extension
Communicate with
the Provisioning
Extension
Cisco TMS is unable to communicate with the Cisco TMSPE.
Unified CM Server
Time Is Out of Sync
with TMS Server
Time
Time Is Out of Sync
with TMS Server
Time
The sever time on the Unified CM is different to the Cisco TMS server time.
Table 143: Ticket errors with descriptions (continued)
Manage Event Notification Error Levels
In Cisco TMS:
Administrative Tools > Configuration > Manage Event Notification Error Levels
On this page you can change the event notification error levels to customize the importance of different errors
in Cisco TMS.
in Cisco TMS.
Note: The error levels are common for all users in Cisco TMS and cannot be defined per user.
Cisco TelePresence Management Suite Administrator Guide (14.4)
Page 270 of 331
Administrative Tools
Configuration