Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
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Green: Status is OK.
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Orange: The diagnostics task has not started yet.
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Red: The system has a warning or a critical error.
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Gray: The diagnostics task is idle or disabled.
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Blue: The diagnostics task is in-progress.
Diagnostics are run on these systems:
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User Repository
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Device Repository
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User Preference, imported from the user repository
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Phone Book
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FindMe, if in use
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Diagnostics
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CMR (Collaboration Meeting Room)
VCS Communication
This section displays information for each Cisco VCS and cluster names.
Last Call Time is the date and time of the last communication between the Cisco VCS and the Cisco TMS.
Conference Diagnostics
In Cisco TMS:
Administrative Tools > Diagnostics > Conference Diagnostics
This page allows administrators to identify and fix problems with existing conferences.
This tool can be used at any time, but it is particularly useful to run it after changes are made to your
deployment such as:
deployment such as:
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Dial plan:
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Endpoints that were H323 are moved to SIP.
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The number range is changed on a bridge.
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Infrastructure:
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Conference bridges are moved behind TelePresence Conductor.
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MCUs are swapped for TelePresence Server.
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Migrating from a Cisco VCS to a Unified CM deployment.
When Run Diagnostics is clicked, Cisco TMS checks the following for all future scheduled conferences:
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All participants exist in the database and are bookable.
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).
The Run Diagnostics task is executed by SchedulerService and runs asynchronously. The task can take a
long time to run, depending on the number of future conferences. As the task is resource intensive we
recommend that it is not run during normal business hours.
long time to run, depending on the number of future conferences. As the task is resource intensive we
recommend that it is not run during normal business hours.
Go to the
Activity Status
page to view task progress or click Refresh to update the page.
Click Autocorrect for Cisco TMS to attempt to fix selected conferences automatically.
Cisco TelePresence Management Suite Administrator Guide (14.4)
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Administrative Tools
Diagnostics