Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
Conference scenarios
This section covers possible issues with Cisco TMS conferences.
Call does not start
If the log in the
Conference Control Center
is almost empty, containing only one line that says "Created",
or several related to conference changes but none to the launching of the conference, try the steps below.
Basic steps
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Check the logs for symptoms or error messages at C:\Program
Files\TANDBERG\TMS\data\Logs\TMSDebug\log-liveservice.txt on the server.
Files\TANDBERG\TMS\data\Logs\TMSDebug\log-liveservice.txt on the server.
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Advanced steps
Using Wireshark, verify that Cisco TMS is sending commands to all systems involved in the call.
Cisco TMS Administrator Guide (14.3.2)
Page 328 of 342
Troubleshooting
Conference scenarios