Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
Website scenarios
This section describes troubleshooting scenarios involving Cisco TMS as a website.
Cisco TMS does not load
In the event of Cisco TMS not loading, the problem might be network, web server, or database related.
Troubleshooting steps for possible web server and database issues are included below.
Troubleshooting steps for possible web server and database issues are included below.
Basic steps
Web server
n
Verify that IIS is running.
n
Check whether you can access the default webpage http://<tms_server_name>.
n
See the logs in c:\Program Files\TANDBERG\TMS\wwwTMS\Data\Logs\tmsdebug\log-web.txt.
Database
n
Check the Database Scanner log for a stack trace declaring that the SQL server is unavailable.
n
Go to the
Services
panel on your database server:
l
Verify that SQL Server is running.
l
If you are running a named instance on a remote server, make sure that the SQL Server browser service
is also running.
is also running.
l
As a troubleshooting measure, you can also restart these services.
n
Verify that the information Cisco TMS uses to connect to the database is correct. For this, we recommend
using
using
.
Advanced steps
Web server
n
section:
l
Exist on the Cisco TMS server.
l
Point to valid directories on the server.
n
Check that the permission settings are correct according to the list above.
n
Verify that IIS allows for running .NET extensions.
Database
Run an osql script towards the database and see whether it returns any data. This script will return the
number of systems in the Cisco TMS database. Depending on the SQL configuration, run one of the
commands below from the Cisco TMS server itself.
number of systems in the Cisco TMS database. Depending on the SQL configuration, run one of the
commands below from the Cisco TMS server itself.
1. osql -E -d tmsng -Q "select count(*) from objsystem"
2. osql -E -S .\SQLTMS -d tmsng -Q "select count(*) from objsystem"
Cisco TMS Administrator Guide (14.2)
Page 315 of 332
Troubleshooting
Website scenarios