Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
Java applet scenarios
The
Conference Control Center
,
Graphical Monitor
and
Map Monitor
all use a Java applet for displaying
dynamic information. This section covers possible troubleshooting scenarios involving the Java applet and
how to resolve them.
how to resolve them.
Username and password prompt keeps reappearing
The Java Applet will require the users to authenticate themselves if the Cisco TMS server is not part of the
domain (or trusted by the domain) that the user is logged into.
domain (or trusted by the domain) that the user is logged into.
Basic steps
Insert the username and password when prompted for each session.
Advanced steps
Make the Cisco TMS server part of the domain.
Applet does not load
Java Runtime Environment may not be installed on the computer, and the computer does not have direct
access to the Internet to download it automatically.
access to the Internet to download it automatically.
If the applet is installed, but not loading, a proxy server might be preventing the Java applet from retrieving
the necessary data from the Cisco TMS server. To open the Java console, right-click the Java icon in the
systray and select Open Console. Error messages stating "Unknown source" will be displayed. To solve this
problem, try one or more of the points below.
the necessary data from the Cisco TMS server. To open the Java console, right-click the Java icon in the
systray and select Open Console. Error messages stating "Unknown source" will be displayed. To solve this
problem, try one or more of the points below.
Basic steps
n
n
If using the server's IP address when accessing Cisco TMS, try again with the hostname for the Cisco
TMS server.
TMS server.
n
Configure the Java client through the Java Control Panel to use Direct Connection rather than using the
browser's proxy settings.
browser's proxy settings.
Advanced steps
The proxy server may need to be configured to allow this kind of traffic from the Cisco TMS server to the
clients.
clients.
Applet is slow to load or will not load completely
The applet will normally be finished loading within 5 seconds of opening the page. If you experience a
significantly higher loading time, try the points below.
significantly higher loading time, try the points below.
Cisco TMS Administrator Guide (14.3.1)
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Troubleshooting
Java applet scenarios