Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
Basic steps
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Turn off caching in Java and delete the existing temporary files:
a. Open the Java Control Panel.
b. Click the General tab.
c. Click Settings, click View Applets.
d. De-select Enable Caching in the lower left corner.
e. Click OK.
b. Click the General tab.
c. Click Settings, click View Applets.
d. De-select Enable Caching in the lower left corner.
e. Click OK.
f. Click Delete Files.
g. Select all check boxes.
h. Click OK.
h. Click OK.
i. Click OK.
j. Click OK.
j. Click OK.
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Remove old or duplicate Java clients from Internet Explorer:
a. Click Tools in the Internet Explorer menu.
b. Click the Programs tab.
c. Click Manage Add-ons.
d. Disable all old or duplicate Java plug-ins.
b. Click the Programs tab.
c. Click Manage Add-ons.
d. Disable all old or duplicate Java plug-ins.
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Remove Google Desktop. We have seen issues where Google Desktop is conflicting with the Java plug-in
and significantly increasing the loading time of Java applets. Other desktop search engines have not
displayed the same symptoms.
and significantly increasing the loading time of Java applets. Other desktop search engines have not
displayed the same symptoms.
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If using Java JRE version 6, update 15 or later, you will need to de-select Enable the next generation
Java plug-in… under Advanced on the Java Control Panel to make the Graphic and Map Monitor work as
expected.
Java plug-in… under Advanced on the Java Control Panel to make the Graphic and Map Monitor work as
expected.
Conference snapshots are not displayed on some clients
Troubleshooting monitoring
Quicker load of Monitor
When Cisco TMS is upgraded, users may experience that loading of
Conference Control Center
,
Graphical Monitor
and
Map Monitor
are slowed down. This is caused by old versions of the .jar files in the
Java Applet cache.
To fix the problem;
1. Open the Java Control Panel (in your computer's Control Panel)
2. Click the
General
tab.
3. Click View...
4. Go to
Temporary Internet Files
.
5. Delete files with extension .jar.
Out of memory
Depending on the number of systems in your Cisco TMS installation and the number of ongoing conferences,
users might experience memory problems with
users might experience memory problems with
Conference Control Center
,
Graphical Monitor
or
Map
Monitor
. The reason for this is that Java Applets as a default are only allowed to use 64 MB of memory. If
Cisco TMS Administrator Guide (14.1)
Page 309 of 320
Troubleshooting
Java applet scenarios