Cisco Cisco MeetingTime Quick Setup Guide
Troubleshooting Telephone Issues for Cisco Unified MeetingPlace
How to Resolve Problems That Occur During Calls
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How to Resolve Problems That Occur During Calls
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System Does Not Detect Key Presses
Problem
The system does not detect user input through the telephone user interface (TUI).
Solution
Step 1
Log into the CLI.
Step 2
Troubleshoot a call in real time by completing these steps:
a.
Enter the following command:
eventlog -G -t
b.
Place a test call to the system.
c.
Press phone keys in response to the voice prompts.
Step 3
In the log, look for DTMFEVENT and mcpLegNotification messages, each pair of which would indicate
that Cisco Unified MeetingPlace received the user input of a single digit.
that Cisco Unified MeetingPlace received the user input of a single digit.
The following sample log output shows that at 10:42:04, a caller on port 0 pressed the “1” key on the
phone:
phone:
08/28 10:42:04.95 P 0 RN MC mcpLegNotification (1)
08/28 10:42:04.95 P 0 SE CP m=017 DTMFEVENT Resp 0
Step 4
If you do not see DTMFEVENT and mcpLegNotification messages in the log, make sure that your
call-control devices are set up to transport DTMF digits:
call-control devices are set up to transport DTMF digits:
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In Cisco Unified Communications Manager SIP trunks to Cisco Unified MeetingPlace, make sure
that the
that the
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If the call passes through a voice gateway, then you may need to configure that gateway to use
DTMF relay to transport DTMF digits.
DTMF relay to transport DTMF digits.
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, try setting the
field to Yes.
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Make sure that the Media Server is correctly configured. See the Installation, Upgrade, and
Migration Guide for Cisco Unified MeetingPlace at
Migration Guide for Cisco Unified MeetingPlace at
.
Step 5
If you do see DTMFEVENT and mcpLegNotification messages in the log, check the
TUI-related issues, and resolve them.
Related Topics
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module